Refused Car Finance Reviews

Name: Refused Car Finance
Address: Lakeside House 30 Northumbrian Way, ,, Lakeside House 30 Northumbrian Way, ,, Newcastle upon Tyne
Rating: 4.91

4.9 Rating 371 Reviews

98 %

of reviewers recommend Refused Car Finance

Company Reviews

Metrics

Info

4.9

Based on 371 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Refused Car Finance:

UK Car Finance Ltd, also trading as Refused Car Finance is the North East's leading car finance provider dedicated to providing the best service for our customers offering instant decisions, flexibility and full support throughout the whole car finance application process.

Finance for cars, motorbikes, scooters, vans, caravans and motorhomes are all available, as well as personal and guarantor loans. We specialise in helping those with bad credit get the finance they need.

We make applying for finance fast and easy. Filling out an application form takes just 30 seconds and you could be fully approved and driving your new car away the same week.

Visit Website

Phone:

01917180000

Email:

digital@refusedcarfinance.com

Location:

Lakeside House 30 Northumbrian Way, ,,
Lakeside House 30 Northumbrian Way, ,
Newcastle upon Tyne
NE12 6EH

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Refused Car Finance 5 star review on 31st August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“a stay at home mom gave me no other option but to use refused car finance as having a job I could not get accepted by other car company’s for finance, if I could go back I wouldn’t of bothered. At the start I dealt with Isaac who sorted the money side of the deal and Ross was who I dealt with on car side of the deal both I felt had poor customer service skills. Started of friendly soon turned pushy and blunt. They tell you that you can look online for cars that your interested in, then will send you one car and expect you to jump at the chance… not me! Gave very little info on cars and prices. They only showed car from their preferred dealership, when I did agree to a car waited 5 days for it to be ‘prepared’ when it was delivered it had a glued tyre that I was told was illegal, it has scratches and scruff all over as the pictures you get shown are from a few feet away. My excitement for a new car turned to disappointment.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review and providing some great feedback for our team. I want to apologise for the experience you had with us and the dealership, we are very disappointed that you felt pushed into a car and that our team was blunt. This is not good enough and is a very poor reflection of what we stand for as a company. We don’t want any of our customers to feel the way you did and will be reviewing the whole process internally and with our trusted dealerships to ensure that we can provide the best car finance service in the future.

Posted 2 years ago

Refused Car Finance is rated 4.9 based on 371 reviews