Refused Car Finance Reviews

Name: Refused Car Finance
Address: Lakeside House 30 Northumbrian Way, ,, Lakeside House 30 Northumbrian Way, ,, Newcastle upon Tyne
Rating: 4.91

4.9 Rating 371 Reviews

98 %

of reviewers recommend Refused Car Finance

Company Reviews

Metrics

Info

4.9

Based on 371 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Refused Car Finance:

UK Car Finance Ltd, also trading as Refused Car Finance is the North East's leading car finance provider dedicated to providing the best service for our customers offering instant decisions, flexibility and full support throughout the whole car finance application process.

Finance for cars, motorbikes, scooters, vans, caravans and motorhomes are all available, as well as personal and guarantor loans. We specialise in helping those with bad credit get the finance they need.

We make applying for finance fast and easy. Filling out an application form takes just 30 seconds and you could be fully approved and driving your new car away the same week.

Visit Website

Phone:

01917180000

Email:

digital@refusedcarfinance.com

Location:

Lakeside House 30 Northumbrian Way, ,,
Lakeside House 30 Northumbrian Way, ,
Newcastle upon Tyne
NE12 6EH

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Refused Car Finance 5 star review on 31st August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company harass me with unwanted texts offering me car finance. I have never sought their services, I have no licence, no car and yet they text me anyway. I have no idea where they got my number from. I keeps reporting them to the ICO so hopefully at some point they'll stop! Don't use.”

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Posted 4 years ago

“Applied for finance in my name. Due to not working myself they also took my husband's name and income details. Fair enough I thought. A few hours later I'm getting numorous calls and messages from various loan company's wanting to speak to my husband about his application. When I explained he didn't apply and it was myself they told me I must be wrong as the broker, jacob @ refusedcarfinance, had given them his details, details which included a completely false email address! This has left lots of searches on my husband's credit file which is something we were trying to avoid. And I'm pretty sure it breaks every data protection law going since at no point did my husband speak to anyone never mind give his consent for these credit checks.”

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Posted 5 years ago

“Well what can I say a friend told me to try this place for a car as she works full time as a nurse and got refused and wanted to no if being on dla would help so I myself tried with a brilliant credit rating and 3 kids on dla high rate and I also got refused so we thought try my partner that works full time and he got refused so I don't no were there 98% approval has come from as that is utter rubbish I think it's more a lucky dip I have now gone through perry's and guess what I got approved so I'm howling as they are really hard to get finance through so stay clear people”

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Posted 5 years ago

“Please people avoid this company like a plague, they are fakes and frauds I got a car on finance over two weeks ago from this company, took the car to Halfords for diagnostic check then found out that the car had serval issues that will cost me up £2000, after speaking to a member of staff at Halfords, he made me aware that these sort of problems takes months to develop so whoever sold me the car most have knew about this issue..spoke to the garage that (Paige a staff at this company recommended that it was a very good garage and I had nothing to worry about) told him the issues I had with my car and he said the people that work at Halfords are dogs, he was very unprofessional and rude, he even went on to say that in the two weeks i had the car it developmented those major problems.. I also found, I paid for a warranty that doesn’t even cover any of the faults with the car, after realising that this garage are frauds and sold me a damaged car, I went back to refused car finance, because they were the ones who recommended this garage and Paige the member of staff that was in charge said she’ll do are best to help, pretending to care, I rang serval times and ask to speak to Paige but she was busy, I sent a number of emails but no reply’s till now. So I’m left with having to pay monthly for a faulty car, I’m going to do my best to make sure this company doesn’t get away with this!!! Avoid please people”

Helpful Report

Posted 5 years ago

Hi Sabina, thank you for your feedback and comments. We take your comments, and the satisfaction of all of our customers, very seriously indeed and are extremely disappointed that in this case you feel let down. We are a specialist motor finance brokerage that works hard to get people with good, and not so good, credit histories, the very best possible finance offers from our extensive panel of lenders. We are committed to the highest levels of customer service and every single member of staff must undertake and pass industry recognized training to achieve the status and certification of ‘Specialist in Automotive Finance’, we don’t employ sales people, just customer service advisors who genuinely care. When it comes to the car dealers we work with, we check these out for a number of things, including their previous customer service, their reputation, their financial stability and very importantly, attitude to solving any unforeseen issues that might arise after they have sold a customer a vehicle. We note from your comments that you went into Halfords Autocentre in Manchester and they have confirmed a diagnostic charge of £49.99, then quotes for ‘renew the battery’ for £249 and to ‘renew the EGR Cooler’ at £682.64. We have spoken to the car dealer that supplied your Audi A3 and they sent us this email… From: Richmond Park Cars Sent: Wednesday, May 23, 2018 3:46 PM To: Paige xxxxxxxxxxxxxxxx Subject: SABINA....xxxxxxxxxxxxx Afternoon Paige. Spoke with one of your colleagues who advised you were off today. We have received the diagnostic report from Sabina for her Audi A3 which I believe you also have a copy of. We understand her concern with the report and would like to try and remedy the problem. However as agreed yesterday I was to return a call to Sabina when I had read the report which I tried to do yesterday evening only to be met with a very obstructive customer.She was non cooperative and wouldn’t discuss the issues with her car.She terminated after a few minutes of the conversation. Perhaps you could speak to her and see if you can get some sort of feed back. Kind Regards Derek Richmond Park Car Sales 0141 61 3007 P.S I’m off on Thursday’s. As you can see, they tell us they have tried speaking to you and are very keen to help you and resolve any issues you are experiencing with your car. Furthermore, we have spoken to a local Audi expert, who has suggested that the EGR valve solenoid issue you are experiencing, is currently subject to an Audi recall notice and you should be able to get this issue resolved at any local Audi garage free of charge. May I suggest you call Derek at the garage who will be delighted to help you and hopefully resolve any remaining issues (ie the battery), to your complete satisfaction. Should you have any difficulties, large, or small, please don’t hesitate to contact us, we are here to help and we all genuinely care about you and your complete satisfaction. Best wishes, Managing Director, Refused Car Finance

Posted 5 years ago

“Advisor wasn't helpful failed to keep to the communication timescales.”

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Posted 7 years ago

Refused Car Finance is rated 4.9 based on 371 reviews