reboxed Reviews

Name: reboxed
Address: ground floor lower, 111 charterhouse street, ground floor lower, 111 charterhouse street, London Borough of Islington
Rating: 4.29

4.3 Rating 326 Reviews

80 %

of reviewers recommend reboxed

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Email:

support@reboxed.co

Location:

ground floor lower, 111 charterhouse street,
ground floor lower, 111 charterhouse street
London Borough of Islington
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reboxed 5 star review on 24th April 2025

Charlotte Aldridge-Hepenstal

Anonymous

Anonymous // 01/01/2019

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“Sadly the phone was locked to another network and couldn't be unlocked by Reboxed. Their customer service system is so clunky and slow that this process took several days to run its course. I have cancelled my order and am still waiting for a refund!”

Helpful Report

Posted 1 year ago

Hey James, Thanks for your review. We're really sorry to hear that your service didn't quite hit the mark on this occasion. We can see that you have been refunded in full for your purchase. However, we agree that our return process needs to be speedier for customers, so we've implemented changes internally to ensure that we're providing a seamless experience for our customers. We thank you for your feedback and hope that you'll give us another try in the future. Best wishes, Reboxed Customer Experience team 🌍

Posted 1 year ago

“Great service product and price. Iphone was like new, arrived promptly with good comms. Highly recommended.”

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Posted 1 year ago

Hey Keith, Thanks for your review. We're thrilled to hear that you're happy with your Reboxed device and the service that we've provided 😊 We hope to see you shopping with us again soon. Best wishes, Reboxed Customer Experience team 🌍

Posted 1 year ago

“Phones are neat and good conditions”

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Posted 1 year ago

Hey Peter, Thanks for your review. We're thrilled to hear that you're loving your Reboxed purchase 😊 We hope to see you shopping with us again soon. Best wishes, Reboxed Customer Experience team 🌍

Posted 1 year ago

“I am always suspicious of buying secondhand, sight unseen! I purchased an iPhone 11 in good spec for my grandson’s birthday. The phone arrived in a presentation box, in as new condition. The only indication that it had been used was the battery was at 87%. Reboxed is now my go to phone supplier. Very impressed and recommend. It also comes with a years warranty.”

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Posted 1 year ago

Hey Ray, Thanks for your feedback. We're thrilled to hear that you're loving the quality of your Reboxed device and you're even more pleased with the battery health and the service that we've provided 🎉 We hope to see you shopping with us again in the future. Best wishes, Reboxed Customer Experience team 🌍

Posted 1 year ago

“So happy with my new phone. I got a “Like New Blue Titanium iPhone 15 pro” and it is definitely like new! The maximum battery capacity is 100% and I just love everything about it. Would highly recommend!!!”

Helpful Report

Posted 1 year ago

Hey Candice, Thanks for your feedback. We're thrilled to hear that you're loving the quality of your Reboxed device 🎉 We hope to see you shopping with us again in the future. Best wishes, Reboxed Customer Experience team 🌍

Posted 1 year ago

“Reboxed i like your thing”

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Posted 1 year ago

Hey Emmanuel, Thanks for your review. We're thrilled to hear that you're happy with our service 😊 We hope to see you shopping with us again soon. Best wishes, Reboxed Customer Experience team 🌍

Posted 1 year ago

“Great phone. Great service”

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Posted 1 year ago

Hey Matthew, Thanks for your review. We're thrilled to hear that you're loving your Reboxed purchase 😊 We hope to see you shopping with us again soon. Best wishes, Reboxed Customer Experience team 🌍

Posted 1 year ago

“I say have got a brand new iPhone 15 pro instead of used iPhone instead! The timing of delivery, packaging was too good. This is my second device from reboxed. Well done!”

reboxed 5 star review on 6th February 2024

Helpful Report

Posted 1 year ago

Hey Shezan, Thanks for your feedback. We're really happy to hear that our service hit the mark and you're completely happy with your Reboxed device 😊 Best wishes, Reboxed Customer Experience team 🌍

Posted 1 year ago

“Asked for order to be stopped within an hour of purchase. Not possible. Phone despatched and returned quickly. Now waiting over 10 days for money to be refunded.”

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Posted 1 year ago

“Excellent value and looks and works like new.”

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Posted 1 year ago

“Out of the box the phone was very dirty with finger prints all over. A bit disappointing considering it was at the top end of the price range.”

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Posted 1 year ago

“We got a phone from Reboxed last year and it was fine so we decided to get another for my son. This one was not good at all. We tried various SIM cards, none of which worked. We updated the phone software and this had no effect. We then tried a reset which made the phone totally unusable. We returned the phone for a refund but are yet to hear anything.”

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Posted 1 year ago

“I was surprised by the absence of a charger and an instruction manual. I bought a charger and it stopped working once 27% had been reached and hasn't worked since. I don't know if the problem is with the charger, the phone or the cable supplied with the phone.”

Helpful Report

Posted 1 year ago

Hey, Thanks for your review. We're really sorry to hear that you're experiencing issues with your device. Please get in touch with us via the link below and we'll investigate this right away for you. https://reboxed.co/pages/contact-us Best wishes, Reboxed Customer Experience team 🌍

Posted 1 year ago

“Really good phone, good service and I love the box it comes in”

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Posted 1 year ago

“The phone is good condition, another thing that can improve is by stating the battery health in the specifications of the item, so that the buyer will have a fair view of the battery health”

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Posted 1 year ago

“Excellent service and quality from start to finish and I love my new phone!!”

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Posted 1 year ago

“Really in love with the phone and the battery life is so good. From the time I leave the house up till when I return in the evening, it still has high percentage remaining.”

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Posted 1 year ago

“Lots of choice but I waited to get an iPhone 12 in a great condition. Good value for money and arrived quickly in a strong box to ensure it was not damaged. Would recommend this company.”

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Posted 1 year ago

“The phone works perfectly. Looks so new with no scratch”

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Posted 1 year ago

“Bought a phone in “great condition” which was skeptical about. But it is good as new and amazing condition!”

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Posted 1 year ago

reboxed is rated 4.3 based on 326 reviews