Thanks for your review, and we're sorry to hear about this. Sometimes parts may be unfortunately out of stock, but we always re-stock them as soon as possible.
The best way to stay updated is via the "Notify Me When Available" button on the product page - you'll receive an email as soon as they're back in stock!
Thanks,
RC Geeks
“Really disappointed not to have had contact back to email. Bought 2x cars as gifts for niece and nephew, one arrived with headlights already installed so clearly already used - emailed and had no reply”
Thanks for your review, and we're sorry to hear that you haven't had a positive experience with us. We unfortunately can't see any emails from you.
Could you please try reaching out again so that we can get this sorted for you?
Thanks,
RC Geeks
Thanks for your review. We’re sorry to hear the item broke and understand how disappointing that is. Please get in touch with our team if you haven’t already, and we’ll be happy to look into it for you.
Thanks,
RC Geeks
“Terrible company AVOID , terrible customer services , returned faulty item for refund they claimed to fix the faults , then claimed there was nothing wrong arrived back worse then sent , it was damaged and worked worse then when we sent it don’t waste your money !! No refund and a broken RC car £239 down the pan don’t get caught out by this company only 5 people work for it and there’s no contact number just email and no trading address to visit basic ebayer with a website”
“Ordered an RC for my sons birthday. Arrived in great time and looked great. Charged it as instructed and let my son loose. He had a great first 10-15 minutes until it clipped the wall and the Kingpin shattered on impact, not a big impact but shattered. Contacted customer service with sorry user error this is TOY grade so bad luck. asked if they coudl repair or supply replacement parts and no!”
“AVOID THIS SELLER ! -They send faulty item then they try offer repair I rejected a repair as i purchased as a new item. They said they can replace item or refund upon return and said they will reimburse return postage- HOWEVER when they got it back they attempted to repair some of issues and refused refund or replacement.
I opened PayPal claim as seller 1 min later they booked in to ship the faulty item back and still not refunded return postage. Seller says if i reject item delivery they will not take any liability. Now awaiting paypal claim but may have to go through my legal insurance and take to court.”
“Very poor company to deal with tell you lies about stock and tell you they will refund your your returns postage then then don't.DO NOT USE THESE CLOWNS......”
“Service was good on despatch, but when order arrived the box was missing a key part.
I immediately messaged them (1 week before Christmas) and received no answer. Upon the third chaser they responded to tell me they would look into it (4 days before Christmas so still time to put it right).
Eventually they said they will ask the manufacturer and I wouldn't have it resolved before Christmas (2 days before Christmas).
All this means I have a gift that is no good, and no time to source a replacement so close Christmas (the £80 tired up notwithstanding)
Very frustrated and disappointed; there were multiple options open to them to try and resolve:
- refund and replace
- despatch the missing part from another item on stock
- propel refund to allow me to source the part elsewhere
- I would have bought another if a refund for the first was guaranteed after Christmas
It just felt like they had no appetite to try and fix it for me promptly.
Totally ruined a child christmas, and not even an apology was offered.
I could've bought from a less reliable company for less money, but I expected everything to go smoothly with a company as well known.”
