“Dear RC Geeks,
I would like to inform you that I have received the car I ordered. However, I had to pay an additional fee of €23.24 to DHL upon delivery.
This extra charge was not mentioned anywhere, and I had already paid for the shipping when placing the order on your website.
I would therefore kindly ask if it is possible to receive at least a partial refund of these additional costs.
Thank you in advance for your understanding.
Best regards,
Malinic Vasile”
Thank you for your review, and we’re sorry to hear about the unexpected charge.
Import duties and fees can apply to international deliveries and are set by local customs authorities, so they’re outside of our control. This is noted on all our product pages.
If there's anything else we can help with, please let us know.
Thanks,
RC Geeks
Thank you for your review!
We’re sorry to hear you didn't have the best experience.
We also apologise for the Royal Mail delivery mix-up, but we’re glad your order arrived in the end and hope you’re enjoying your car.
Thanks,
RC Geeks
“I was slightly disappointed that the packaging seemed to have been opened already. That always makes me think the item could be damaged. However it was a birthday present and I couldn’t tell my 10 year old that he couldn’t play with it as I wanted to return it. That’s what you get shopping online I suppose.”
Hi Gareth,
Thank you for your feedback, and we’re really sorry to hear about the packaging - especially as this was a birthday present. We completely understand how this could cause concern.
We’d like to reassure you that all our items are brand new. In some cases, packaging may appear opened due to quality checks or handling during transit, but the product itself is always unused.
We’re glad your child was still able to enjoy it, but please feel free to contact us directly - we’d be more than happy to help.
Thanks,
RC Geeks
Hi Ian,
Thanks for the kind words - we really appreciate it.
Glad to hear you were happy with the communication, and we look forward to seeing you again soon.
Thanks,
RC Geeks
“Very friendly website, if youre stuck for what to get you can go onto the rc finder, they have everything from expert and professional models to beginners stuff. All the detail of each item is there and even recommendations for bundles. Definitely have found a long term customer in me.”
Hi Jamie,
Thank you for the review - we really appreciate it.
Great to hear you found the RC Finder helpful and that everything was easy to navigate.
We're glad to have you with us, and we look forward to seeing you again.
Thanks,
RC Geeks
Hi Leigh,
Thanks a lot for the great feedback - we really appreciate it.
Glad to hear you’re happy with the product and that you’re enjoying it.
Thanks,
RC Geeks
“Terrible company AVOID , terrible customer services , returned faulty item for refund they claimed to fix the faults , then claimed there was nothing wrong arrived back worse then sent , it was damaged and worked worse then when we sent it don’t waste your money !! No refund and a broken RC car £239 down the pan don’t get caught out by this company only 5 people work for it and there’s no contact number just email and no trading address to visit basic ebayer with a website”
“Found website very informative and lots of options for my grandson.
Purchased an RC car which has provided lots of fun. Customer service was very helpful in some further recommendations and parts.”
“Ordered an RC for my sons birthday. Arrived in great time and looked great. Charged it as instructed and let my son loose. He had a great first 10-15 minutes until it clipped the wall and the Kingpin shattered on impact, not a big impact but shattered. Contacted customer service with sorry user error this is TOY grade so bad luck. asked if they coudl repair or supply replacement parts and no!”
“Found the rc car for my son. It arrived in good time & was well priced.
Within the first day we had problems with the battery only lasting 15-20 minutes. Then I realised a wheel had lost its drive rod/dogbone. Actually replaced this 3 times now. Also had to replace a differential gear & a pinion within the first week!!
Emailed them several times but no response. I wouldn't buy from them again as they have NO after care but claim they do. Still heard nothing, shame because he loved it yo start now my sons just disappointed with his birthday present & I'm out nearly £200........”
