Qs Supplies Reviews

Name: Qs Supplies
Rating: 3.36

3.4 Rating 483 Reviews

60 %

of reviewers recommend Qs Supplies

Company Reviews

Metrics

3.4

Based on 483 reviews

Customer Service
Communication Channels	Email

Write Your review

Tell us how Qs Supplies made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One day soon I hope there will be an end to companies like this operating until that day I hope reviews like this warn but a few customes to shop elsewhere I purchased a bath and fittings from this companies website on the 30th of Dec, the bath in question was advertised as being delivered within 7 days ,with a few clicks and 5 minutes later the money was out of my account . I did not receive any notifacation of my order but with it being that time of the year I accepted that there could be a few days delay . After the week had passed I decided to contact them as now everyone back at work didnt want the bath arriving with no one home ,a short blunt email was returned a one liner simply saying they expect the bath week commencing 6th of March when we get it we will let you know . This being some 10 weeks from the order date I thought to be a typing error so tried ringing them numerous times with no answer . on the 13th of Jan I sent a email cancelling my order and requested a return of my money ,after a few days with no reply I sat on the phone until I got an answer . the phone call taken by an individual that had no apology in him /a so what atitude, repeated my sent email back to me, on asking if it had been actioned he replied that he would cancel it then and pass it on the the cancellation dept ,on inquiring how long before I received my mony back was told 48 to 72 hrs . The cancellation Dept must be very busy as still no refund. 3 weeks of wasted time while trying to finish a bathroom in my home the nagging from the missus totally down to the unacceptable services from QSsupplies . There are plenty of bathroom suppliers out there please dont like me be led by their web site into thinking that they have and will supply anything as in their email to me when they get it you can have it obviously after they take their proffit . I have since purchased the same bath elsewhere for £80 less hey rang the suppliers and confirmed delivery wold be within two weeks and did not require payment until 2 days before delivery thats what you expect .”

Helpful Report

Posted 9 years ago

“AVOID this company at ALL COSTS! The other person who reviewed this company just so happens to work as QS supplies, Hussein is the guy I spoke to on the phone hahaha! T hey really are a bunch of lying cowboys after researching this company I found out the person who owns it had the last company SHUT DOWN... ooops! Rude staff, hang up phone, fob you off with excuse after excuse, lying manipulative staff, no managers, no resolutions, only interested in taking your money. Ran by cowboys with chips on their shoulders! RE: Shower Turbo Waste paid for and not received 3rd April 2014 – Paid for Shower tray as per invoice attached. 13th April – Received shower tray but wityh no waste as per their website stating it is included. Sent email to notify them and rang them to which they argued it didn’t come with it, then they said have to wait for stock since manufacturer has none. 13th April – Received email saying a turbo waste is on order and allow 2-3 days for delivery 16th April – Received email saying turbo waste is on way and allow 5-7 days for delivery 24th April – Received email saying turbo waste which is expected next week 5th May - Received email saying turbo waste which is expected next week 13th May - Received email saying turbo waste which is expected next week After this date they stopped sending emails, so I kept ringing them every day to check on status. Below a list of reasons in the order they gave, as to why my turbo waste has not been delivered. 13th May – Said manufacturer was out of stock of this particular waste. I promptly rang the manufacturer who said they have thousands in stock all the time, they are never out of stock. I rang QS supplies back and told them this and they then changed their stories to, they do not have the stock. I informed them they said manufacturer and they apologized (something they do regularly with no meaning). They said they would raise a stock order that day and get a definite delivery on Thursday, the agent Hannah said 100% guaranteed and made a promise. Post 13th May - I waited and no item arrived or any communications so I rang them and they said due to the bank holiday it is delayed, they don’t know when it will arrive. They said Monday or Tuesday. I rang them back on Monday 18th May 2015 and they said they don’t know where it is and hopefully it will arrive in next 2-3 days. I rang them back the next day and the next day and got the same excuses. I rang them on Thursday and they again said they are waiting for container to arrive hopefully next week. I rang them today on 2nd June 2015 and another agent argued it did not come with it, I mentioned his website did and he said he would have to have it confirmed. I asked when he would get back to me, he would not give any date or time and was in a hurry to get me off the phone. I rang back and got to speak with another agent who said the container had not arrived yet and they are waiting for it. I contacted citizens advice bureau after which is the reason of writing this letter. It is my belief that even though QSsupplies even shows the same webpage stating it comes with a shower waste, they are in full breach here. They are also unwilling to refund me money without me suffering consequential losses returning the item, due to their negligence. I am shocked that companies like this are still allowed to operate.”

Helpful Report

Posted 11 years ago

“Order an item & needed it urgently as I'd been let down by somebody else. Called them up & asked for express delivery. They said they couldn't guarantee it but they'd try their best. True to their word, the item turned up at 9.00AM the very next day! Thanks QS!!”

Helpful Report

Posted 11 years ago

Qs Supplies is rated 3.4 based on 483 reviews