AVOID this company at ALL COSTS! The other person who reviewed this company just so happens to work as QS supplies, Hussein is the guy I spoke to on the phone hahaha! T hey really are a bunch of lying cowboys after researching this company I found out the person who owns it had the last company SHUT DOWN... ooops! Rude staff, hang up phone, fob you off with excuse after excuse, lying manipulative staff, no managers, no resolutions, only interested in taking your money. Ran by cowboys with chips on their shoulders! RE: Shower Turbo Waste paid for and not received 3rd April 2014 – Paid for Shower tray as per invoice attached. 13th April – Received shower tray but wityh no waste as per their website stating it is included. Sent email to notify them and rang them to which they argued it didn’t come with it, then they said have to wait for stock since manufacturer has none. 13th April – Received email saying a turbo waste is on order and allow 2-3 days for delivery 16th April – Received email saying turbo waste is on way and allow 5-7 days for delivery 24th April – Received email saying turbo waste which is expected next week 5th May - Received email saying turbo waste which is expected next week 13th May - Received email saying turbo waste which is expected next week After this date they stopped sending emails, so I kept ringing them every day to check on status. Below a list of reasons in the order they gave, as to why my turbo waste has not been delivered. 13th May – Said manufacturer was out of stock of this particular waste. I promptly rang the manufacturer who said they have thousands in stock all the time, they are never out of stock. I rang QS supplies back and told them this and they then changed their stories to, they do not have the stock. I informed them they said manufacturer and they apologized (something they do regularly with no meaning). They said they would raise a stock order that day and get a definite delivery on Thursday, the agent Hannah said 100% guaranteed and made a promise. Post 13th May - I waited and no item arrived or any communications so I rang them and they said due to the bank holiday it is delayed, they don’t know when it will arrive. They said Monday or Tuesday. I rang them back on Monday 18th May 2015 and they said they don’t know where it is and hopefully it will arrive in next 2-3 days. I rang them back the next day and the next day and got the same excuses. I rang them on Thursday and they again said they are waiting for container to arrive hopefully next week. I rang them today on 2nd June 2015 and another agent argued it did not come with it, I mentioned his website did and he said he would have to have it confirmed. I asked when he would get back to me, he would not give any date or time and was in a hurry to get me off the phone. I rang back and got to speak with another agent who said the container had not arrived yet and they are waiting for it. I contacted citizens advice bureau after which is the reason of writing this letter. It is my belief that even though QSsupplies even shows the same webpage stating it comes with a shower waste, they are in full breach here. They are also unwilling to refund me money without me suffering consequential losses returning the item, due to their negligence. I am shocked that companies like this are still allowed to operate.