Pure Dental Health Reviews

Name: Pure Dental Health
Address: Perenn House, City Road,, Perenn House, City Road,, Cornwall
Rating: 4.78

4.8 Rating 49 Reviews

94 %

of reviewers recommend Pure Dental Health

Company Reviews

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4.8

Based on 49 reviews


Customer Service
Communication Channels	Telephone

About Pure Dental Health:

Our clients care and service is our priority. We are often told by our clients that the dental treatments we have provided have dramatically improved their quality of life. For us, it’s about you not having to worry or think about your teeth. You just have to get on enjoying your life to the full.

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Phone:

01872 222404

Email:

info@cdlab.co.uk

Location:

Perenn House, City Road,,
Perenn House, City Road,
Cornwall
TR1 2JL

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cant thank Michelle, Wiola and all the dental nurses enough for everything they have done for me over the last couple of months. I was extremely nervous/afraid of the dentist and have lived with dental pain for years because of this and now they have literally changed my life as I am pain free and can smile again without thinking about it. I would recommend this team to anyone who is worried about the dentist, they are all amazing and made me feel so at ease, thank you so much x”

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Posted 2 years ago

Wow! What a fantastic review! Thank you Amanda. We’re all so pleased that you can now smile without thinking about it, and more importantly, are pain-free! That’s exactly what we hope to achieve for all of our patients! …it’s also very nice to hear that the team are doing an amazing job! Thanks again Amanda!

Posted 2 years ago

“During my time at pure dental I found myself to be treated with absolute kindness and a warm welcome, the receptionists are always lovely and polite to everyone and help with any problems that I had throughout the time I was there. My dental surgeon Nick was brilliant and gave me the perfect teeth that I wanted and I couldn’t ask for better! I would highly recommend him for everyone. Although the price may seem rather high I found it worth it in the end and with no regrets. Overall the experience was brilliant and I couldn’t of asked for more!”

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Posted 4 years ago

Thanks for your lovely review Ellis. We’re so happy that you now have the smile you wanted! We’re pleased to hear that our receptionists were so helpful and polite throughout your treatment too. Please feel free to recommend Nick to anybody you know who is looking for similar treatment to yours, flash them a smile and show them how good Nick is!

Posted 4 years ago

“A group of highly experienced dental professionals who can attend to all your dental needs / problems. Their down-to -earth and friendly attitude is very reassuring.”

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(Truro) - Posted 4 years ago

Hi Christian, Thank you so much for your kind 5 star review! We're so pleased we could be of help to you once more, and are delighted to hear that you continue to be happy with our services :) Wishing you both all the best Team Pure

Posted 4 years ago

“Hi I have had Pure Dental as my dentist for 5 years. In that time I have had 3 Crowns and 3 implants. The work was skillfully performed with very little pain. I have found the team professional and responsive. I would highly recommend them”

Helpful Report

Posted 1 year ago

“I am in shock and tears after the experience I have just had on the telephone to this practice. The woman I spoke to was very abrupt and showed me absolutely no empathy or understanding whatsoever. In fact she appeared defensive and going out of her way to be obnoxious to me. I explained that I had a nasty virus in 2014 which left me with debilitating post viral symptoms for years & a lifelong illness/lifelong medication. I was previously healthy. It took 5 years before I started to feel anywhere near normal again. I expect anyone with any empathy at all might understand that I really want to avoid covid. Surely most people by now (especially in the medical field) understand that vaccines don't prevent long covid. I told her that as a result of my experience I had several questions regarding what measures the practice has in place to protect people from Covid. I then asked if it was a convenient time or should I call back another time. I was nothing but polite. She told me I could speak now. She opened the subject of protective measures with "none of our customers or staff have to wear masks anymore". I asked "including in the surgery?" to which she replied "oh no we wear them in there". A kind person would have surely opened with "don't worry, everyone masks in the surgery". I would happily wait outside. I know people have different attitudes towards covid. I don't ask people to mask in a waiting room. But OBVIOUSLY I care about what I'm at risk of in a surgery. I'd be mad to put myself at risk again of another Lord knows how many years being ill and stuck indoors again. I asked her about hepa filters and it turns out yes they have those but she only volunteered the information regarding which protective measures are now no more and in a defensive manner. It has taken me months to psych myself up to make dental enquiries. I've avoided Covid by being uber cautious. Even my doctor said I may be susceptible to long covid in light of my previous experience. Yes I am scared of going through that again and whilst I take responsibility for my own protection, obviously I'm vulnerable whilst maskless in a dentist's chair! This was my 1st call! I wasn't after any sympathy, I just wanted to know what the covid procedure was and I had hoped my reasons for enquiring would be met with some understanding! I've worked in high communication roles for years. There are ways you talk to people. I am especially disgusted that this was a person working within the medical field. When she told me staff don't test for covid I simply said "OK thank you, I will leave it". She replied "that's absolutely fine" in the most defensive and sarcastic manner. It implied "we wouldn't want you here anyway". I didn't at any point show any judgement re the lack of precautions. I didn't lose my temper despite the fact I feel so disgusted by her attitude. I'm postponing the calls again. I'm too upset now. I just hope I encounter another surgery with some empathetic staff or I may have to compile an email because I feel scared to ask! Yes we are all aware it is the "law" now that you don't have to take care of others but some people just choose to anyway. Covid is NOT over and even if the initial infection is mild you can end up with long covid.”

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Posted 1 year ago

“Just finished a course of treatment by dentist Michele and dental nurse Mandy. Professional, courteous, always took plenty of time to explain the next steps in detail and make sure I fully understood. The end result exceeded my expectations and I'm delighted with my new smile.”

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Posted 2 years ago

“Very professional customer service from beginning to end of treatment from both the reception team and the dentist and assistants. Can't fault anything and they managed to fix a painful problem for me that had been dragging in for a year with my previous dentist. Would recommend this practice to all.”

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Posted 4 years ago

What a lovely review! Thank you Ollie for taking the time to leave us such a glowing review. We are so pleased that you are happy with our customer service and are very glad to hear that your painful problem has been resolved!

Posted 4 years ago

“After many years of dental anxiety i discovered pure dental health.after a consultation a treatment plan was agreed and i couldn't be happier with the results.alan did most of my treatment and he was brilliant.he quickly made me feel relaxed and all the work was pain free and I've got my smile back 😁 highly recommended”

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Posted 4 years ago

Thank you for your kind words Chris! We are genuinely so happy that you have had such a good experience with us and are especially pleased that you’ve got your smile back! Smile at the world again with confidence!

Posted 4 years ago

“After 65 years of being afraid of the dentist I have discovered the A team . Alan and Abbie were so kind,patient,understanding and instilled a sense of complete trust from start to finish. Have even booked a following 6 months checkup!!! Thank you everyone at Pure Dental Practice Truro”

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Posted 4 years ago

Thank you for taking the time to leave us such a lovely review! It’s great to know that Alan and Abbie helped to make you feel as comfortable as possible during your treatment. They’ll both be over the moon with being called the A team!

Posted 4 years ago

“Thank you to Alan Burgin and dental nurse and reception for your friendly and professional service. You have put a big smile on my face.”

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Posted 4 years ago

Thanks for your lovely review Kay, we’re super happy that we have helped bring a smile to your face!

Posted 4 years ago

“I called the surgery this morning desperate for someone to help me with awful tooth ache. I was offered an appointment within 4 hours which surprised me considering I was not registered at the surgery. I am person who has suffered with dental problems my whole life, primarily due to lack of care, and poor diet, sugar ect.. as a child. This has lead to me to avoid going to the dentist at all costs! Which unsurprisingly has lead to a worsening state of dental health, and higher anxiety! I was welcomed by very friendly reception staff, which really helped. Then seen by Graham Campbell and his colleagues. They couldn't have been more friendly, and understanding of my situation which I embarrassingly explained. How Graham intended on treating me was explained very clearly and the treatment went well, with the staff constantly checking I was ok throughout. For me personally, this was a huge relief! I was that happy with how it went, i am going to book a further consultation, and even consider some cosmetic treatment, which prior to attending today, I wouldn't have dreamed of doing! If you suffer with any anxiety about going to the dentist, this surgery is hugely recommended! Thanks very much!”

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Posted 4 years ago

Thank you so much for this amazing review James, you’ve made our day! We strive to be a professional and caring dental team and want all of our patients to have the best experience possible. Receiving such positive feedback is great and we are hopeful that we can help you to conquer your dental phobia once and for all!

Posted 4 years ago

Pure Dental Health is rated 4.8 based on 49 reviews