Protrade Tools & Fixings Reviews

Name: Protrade Tools & Fixings
Address: Protrade Ltd Unit 1, Sidney Robinson Business Park, Ascot Drive,, DERBY, Derbyshire
Rating: 4.80

4.8 Rating 125 Reviews

95 %

of reviewers recommend Protrade Tools & Fixings

Company Reviews

Metrics

4.8

Based on 125 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Protrade Tools & Fixings 5 star review on 17th October 2025

Dmitrij Gazim

Tudor Cristian Chelaru

Protrade Tools & Fixings 5 star review on 23rd August 2025

Joe Price

Anonymous

Anonymous // 01/01/2019

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“Very good customer service prompt delivery top quality products every time would highlyrecommend”

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Posted 3 months ago

“Great price and web site. Unfortunately courier service left a lot to be desired.”

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Posted 3 months ago

“First time ordering from Protrade Tools & Fixings and what a great experience. Communication was excellent, had a small issue with one of the products and it was dealt with in a very swift manner, even sent me a free coffee cup. Overall excellent service and will be using again in the future.”

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Posted 4 months ago

“Good website.fast delivery. 10 out of 10.”

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Posted 4 months ago

“I ordered a silicone gun and wanted to return it. I paid £7 for delivery and another £7 to send it back. When I emailed them they said it would be £14 to send back through them. So I sent it myself which was £7. So this cost £14 just for delivery and return of it. Disgusting prices really”

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Posted 4 months ago

Hi Michaela, thank you for your feedback. We do offer free of charge delivery for orders over £50+vat, but as your order was £15+vat, there was a £5.95+vat carriage charge applied as advertised on our website. For the collection of unwanted items, like most other courier companies, our carrier provider charges us to collect the item and then charges us a second cost for redelivery back to our warehouse - hence the double cost quoted when you enquired. We recommended you arrange the return yourself, as this removes one of the carriage costs, which is what happened. Once again, sincere apologies that you weren't happy with our carriage charges, but we genuinely only cover the costs incurred and charged to us by the courier company and always recommend ways to minimise where possible.

Posted 4 months ago

“I’ve been buying here for years. The reps really know there stuff. Good value.”

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Posted 4 months ago

“Very good service. Price matched and item for me. Extremely quick delivery. Would use again.”

Protrade Tools & Fixings 5 star review on 20th June 2025

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Posted 4 months ago

“fast delivery. thanks”

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Posted 4 months ago

“Tu be honest my tools been stolen on delivery but this guy are very helpful hope I will get my tools”

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Posted 4 months ago

“When in need of power tools or consumables they always provide a great service”

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Posted 4 months ago

“Excellent service, provided by well experienced and knowledgeable staff”

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Posted 4 months ago

“Really HAPPY with speed of delivery and ease of use the website offers. Everything was well packed and was as advertised.”

Protrade Tools & Fixings 5 star review on 6th June 2025

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Posted 4 months ago

“Always on time with correct product”

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Posted 4 months ago

“Great Customer service at the Derby branch. Always happy to try and help be competitive is the larger competitors have it cheaper online. Will only shop here for power tools / hardware in future.”

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Posted 4 months ago

“Good service, good honest advice. Great staff and generally good stock of gear, especially milwaukee. 👍”

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Posted 4 months ago

“Very competitive prices, in stock and quick tracked delivery. What's not to like!”

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Posted 5 months ago

“Gus and James were great help to me”

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Posted 5 months ago

“Hight quality, fast delivery . Very good service.”

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Posted 5 months ago

“Ordering process simple. Choice of delivery times. I wanted to change the delivery from before midday yo before 10, and all was done in a helpful manner, no problem. Package arrived just after 9 next day. Brilliant service.”

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Posted 5 months ago

“Very quick in delivering the item will use again”

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Posted 5 months ago

Protrade Tools & Fixings is rated 4.8 based on 125 reviews