Protrade Tools & Fixings Reviews

Name: Protrade Tools & Fixings
Address: Protrade Ltd Unit 1, Sidney Robinson Business Park, Ascot Drive,, DERBY, Derbyshire
Rating: 4.80

4.8 Rating 125 Reviews

95 %

of reviewers recommend Protrade Tools & Fixings

Company Reviews

Metrics

4.8

Based on 125 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Protrade Tools & Fixings 5 star review on 17th October 2025

Dmitrij Gazim

Tudor Cristian Chelaru

Protrade Tools & Fixings 5 star review on 23rd August 2025

Joe Price

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Steve at the Mansfield branch, is only too happy to talk through your purchase ideas with you, very knowledgeable and polite. Always go to them for my purchases without fail.”

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Posted 6 months ago

“I have been using protrade for years but find the manager Gordon on the trade counter very moody and unhelpful he goes out of his way to be unhelpful and untruthful ,on the other hand Adam is is brilliant very helpful always talkative ,he’s so bad I’ve asked when he’s not gheee so I don’t have to deal with him .this is a very honest review . It a 5 star for Adam a zero for gordon”

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Posted 6 months ago

Hi Shaun, firstly, a wholehearted thank you for your business over the years. Your custom and loyalty is greatly appreciated. The positive feedback is great news, but we're really sorry that your experience has not been replicated across the team. This certainly goes against the grain when considering other reviews, but please be assured that we are determined to ensure the customer service levels you receive going forward are consistently high across the entire team. Thank you again for your feedback.

Posted 6 months ago

“God service with quick delivery of item. First time using and would use again.”

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Posted 6 months ago

“Always buy my tools from Protrade, good knowledgeable staff always on hand to answer your questions when you visit”

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Posted 6 months ago

“Customer service excellent after discussing items over the phone with staff to check stock and giving information on how to order online as no payments taken over the phone. Website was easy to use and items were delivery speedily. Great company to speak to and order from.”

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Posted 6 months ago

“I've used Protrade in Derby for a few years now, sourcing bits, pieces and parts for tools. They've always managed get me the things I need. I want to shout out to Gordon and Adam at the Derby branch - those guys are always professional, friendly and really helpful.”

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Posted 6 months ago

“It’s always a pleasure dealing with Martin and Paul, very knowledgeable and always willing to help. Well stocked and short of nothing.”

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Posted 6 months ago

“Great service amazing deal well pleased, great value for money and an amazing choice of tools”

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Posted 6 months ago

“Professional and efficient staff, nothign too much touble, knowledgeable and informative about wide range of stocked products.”

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Posted 6 months ago

“Always a pleasure buying from DIPT Protrade as they have been apart of my Electrical career for 40 years now providing good quality tools and service at the right price with fantastic customer counter staff”

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Posted 6 months ago

“Excellent service fast and helpful response”

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Posted 6 months ago

“Spot on service 5 out of 5 stars Will definitely use it more in future”

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Posted 6 months ago

“Great service and delivery of goods was all great . Would use again for large & small purchases”

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Posted 6 months ago

“No problem at all. Prompt dispatch. Well packaged”

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Posted 6 months ago

“Always found the team helpful and very prompt delivery, just what I need !”

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Posted 6 months ago

“prompt delivery”

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Posted 6 months ago

“Excellent service, delivered swiftly to sute”

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Posted 6 months ago

“Excellent service rang when order was ready to collect staff lovely”

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Posted 6 months ago

“still haven't received order from the 27/11/2023”

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Posted 1 year ago

“I saw a YouTube video on the Metabo wall chaser, after a quick google search Protrade came up as in stock, ordered at 4.30pm Thursday and was on my door step at 10am the next day! Great price and service, I'll be back for sure!”

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Posted 3 years ago

Protrade Tools & Fixings is rated 4.8 based on 125 reviews