Protrade Tools & Fixings Reviews

Name: Protrade Tools & Fixings
Address: Protrade Ltd Unit 1, Sidney Robinson Business Park, Ascot Drive,, DERBY, Derbyshire
Rating: 4.80

4.8 Rating 125 Reviews

95 %

of reviewers recommend Protrade Tools & Fixings

Company Reviews

Metrics

4.8

Based on 125 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Protrade Tools & Fixings 5 star review on 17th October 2025

Dmitrij Gazim

Tudor Cristian Chelaru

Protrade Tools & Fixings 5 star review on 23rd August 2025

Joe Price

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product arrived damaged. They don't even respond to the refund request.”

Helpful Report

Posted 3 months ago

“I ordered a silicone gun and wanted to return it. I paid £7 for delivery and another £7 to send it back. When I emailed them they said it would be £14 to send back through them. So I sent it myself which was £7. So this cost £14 just for delivery and return of it. Disgusting prices really”

Helpful Report

Posted 5 months ago

Hi Michaela, thank you for your feedback. We do offer free of charge delivery for orders over £50+vat, but as your order was £15+vat, there was a £5.95+vat carriage charge applied as advertised on our website. For the collection of unwanted items, like most other courier companies, our carrier provider charges us to collect the item and then charges us a second cost for redelivery back to our warehouse - hence the double cost quoted when you enquired. We recommended you arrange the return yourself, as this removes one of the carriage costs, which is what happened. Once again, sincere apologies that you weren't happy with our carriage charges, but we genuinely only cover the costs incurred and charged to us by the courier company and always recommend ways to minimise where possible.

Posted 5 months ago

“I have been using protrade for years but find the manager Gordon on the trade counter very moody and unhelpful he goes out of his way to be unhelpful and untruthful ,on the other hand Adam is is brilliant very helpful always talkative ,he’s so bad I’ve asked when he’s not gheee so I don’t have to deal with him .this is a very honest review . It a 5 star for Adam a zero for gordon”

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Posted 6 months ago

Hi Shaun, firstly, a wholehearted thank you for your business over the years. Your custom and loyalty is greatly appreciated. The positive feedback is great news, but we're really sorry that your experience has not been replicated across the team. This certainly goes against the grain when considering other reviews, but please be assured that we are determined to ensure the customer service levels you receive going forward are consistently high across the entire team. Thank you again for your feedback.

Posted 6 months ago

“I take a day off work for DIY, I order 6 bolts from protrade online. They don't arrive but you phone me and say the minimum order is 50 and cancel my order but then fail to refund me. Having to get a refund thru my credit card company, you must be soo proud of your customer services”

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Posted 7 years ago

Protrade Tools & Fixings is rated 4.8 based on 125 reviews