“I have been using protrade for years but find the manager Gordon on the trade counter very moody and unhelpful he goes out of his way to be unhelpful and untruthful ,on the other hand Adam is is brilliant very helpful always talkative ,he’s so bad I’ve asked when he’s not gheee so I don’t have to deal with him .this is a very honest review . It a 5 star for Adam a zero for gordon”
Hi Shaun, firstly, a wholehearted thank you for your business over the years. Your custom and loyalty is greatly appreciated. The positive feedback is great news, but we're really sorry that your experience has not been replicated across the team. This certainly goes against the grain when considering other reviews, but please be assured that we are determined to ensure the customer service levels you receive going forward are consistently high across the entire team. Thank you again for your feedback.
“I take a day off work for DIY, I order 6 bolts from protrade online. They don't arrive but you phone me and say the minimum order is 50 and cancel my order but then fail to refund me. Having to get a refund thru my credit card company, you must be soo proud of your customer services”
