“Great Customer service at the Derby branch. Always happy to try and help be competitive is the larger competitors have it cheaper online.
Will only shop here for power tools / hardware in future.”
“Ordering process simple. Choice of delivery times. I wanted to change the delivery from before midday yo before 10, and all was done in a helpful manner, no problem. Package arrived just after 9 next day. Brilliant service.”
“Steve at the Mansfield branch, is only too happy to talk through your purchase ideas with you, very knowledgeable and polite.
Always go to them for my purchases without fail.”
“I have been using protrade for years but find the manager Gordon on the trade counter very moody and unhelpful he goes out of his way to be unhelpful and untruthful ,on the other hand Adam is is brilliant very helpful always talkative ,he’s so bad I’ve asked when he’s not gheee so I don’t have to deal with him .this is a very honest review . It a 5 star for Adam a zero for gordon”
Hi Shaun, firstly, a wholehearted thank you for your business over the years. Your custom and loyalty is greatly appreciated. The positive feedback is great news, but we're really sorry that your experience has not been replicated across the team. This certainly goes against the grain when considering other reviews, but please be assured that we are determined to ensure the customer service levels you receive going forward are consistently high across the entire team. Thank you again for your feedback.
“Customer service excellent after discussing items over the phone with staff to check stock and giving information on how to order online as no payments taken over the phone.
Website was easy to use and items were delivery speedily.
Great company to speak to and order from.”
“I've used Protrade in Derby for a few years now, sourcing bits, pieces and parts for tools. They've always managed get me the things I need. I want to shout out to Gordon and Adam at the Derby branch - those guys are always professional, friendly and really helpful.”
