“First time ordering from Protrade Tools & Fixings and what a great experience. Communication was excellent, had a small issue with one of the products and it was dealt with in a very swift manner, even sent me a free coffee cup. Overall excellent service and will be using again in the future.”
“I ordered a silicone gun and wanted to return it. I paid £7 for delivery and another £7 to send it back. When I emailed them they said it would be £14 to send back through them. So I sent it myself which was £7. So this cost £14 just for delivery and return of it. Disgusting prices really”
Hi Michaela, thank you for your feedback. We do offer free of charge delivery for orders over £50+vat, but as your order was £15+vat, there was a £5.95+vat carriage charge applied as advertised on our website. For the collection of unwanted items, like most other courier companies, our carrier provider charges us to collect the item and then charges us a second cost for redelivery back to our warehouse - hence the double cost quoted when you enquired. We recommended you arrange the return yourself, as this removes one of the carriage costs, which is what happened. Once again, sincere apologies that you weren't happy with our carriage charges, but we genuinely only cover the costs incurred and charged to us by the courier company and always recommend ways to minimise where possible.
“Great Customer service at the Derby branch. Always happy to try and help be competitive is the larger competitors have it cheaper online.
Will only shop here for power tools / hardware in future.”
