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Protrade Tools & Fixings Reviews

4.7 Rating 47 Reviews
91 %
of reviewers recommend Protrade Tools & Fixings
Read Protrade Tools & Fixings Reviews
Anonymous
Anonymous  // 01/01/2019
Very helpful and knowledgeable
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Posted 2 weeks ago
When they say next day they mean next day and early too!
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Posted 2 weeks ago
Very good customer service prompt delivery top quality products every time would highlyrecommend
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Posted 3 weeks ago
Great price and web site. Unfortunately courier service left a lot to be desired.
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Posted 3 weeks ago
First time ordering from Protrade Tools & Fixings and what a great experience. Communication was excellent, had a small issue with one of the products and it was dealt with in a very swift manner, even sent me a free coffee cup. Overall excellent service and will be using again in the future.
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Posted 1 month ago
Good website.fast delivery. 10 out of 10.
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Posted 1 month ago
I ordered a silicone gun and wanted to return it. I paid £7 for delivery and another £7 to send it back. When I emailed them they said it would be £14 to send back through them. So I sent it myself which was £7. So this cost £14 just for delivery and return of it. Disgusting prices really
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Posted 1 month ago
Hi Michaela, thank you for your feedback. We do offer free of charge delivery for orders over £50+vat, but as your order was £15+vat, there was a £5.95+vat carriage charge applied as advertised on our website. For the collection of unwanted items, like most other courier companies, our carrier provider charges us to collect the item and then charges us a second cost for redelivery back to our warehouse - hence the double cost quoted when you enquired. We recommended you arrange the return yourself, as this removes one of the carriage costs, which is what happened. Once again, sincere apologies that you weren't happy with our carriage charges, but we genuinely only cover the costs incurred and charged to us by the courier company and always recommend ways to minimise where possible.
Posted 4 weeks ago
I’ve been buying here for years. The reps really know there stuff. Good value.
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Posted 1 month ago
Very good service. Price matched and item for me. Extremely quick delivery. Would use again.
Protrade Tools & Fixings 5 star review on 20th June 2025
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Posted 1 month ago
fast delivery. thanks
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Posted 1 month ago
Tu be honest my tools been stolen on delivery but this guy are very helpful hope I will get my tools
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Posted 1 month ago
When in need of power tools or consumables they always provide a great service
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Posted 1 month ago
Excellent service, provided by well experienced and knowledgeable staff
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Posted 1 month ago
Really HAPPY with speed of delivery and ease of use the website offers. Everything was well packed and was as advertised.
Protrade Tools & Fixings 5 star review on 6th June 2025
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Posted 1 month ago
Always on time with correct product
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Posted 1 month ago
Great Customer service at the Derby branch. Always happy to try and help be competitive is the larger competitors have it cheaper online. Will only shop here for power tools / hardware in future.
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Posted 1 month ago
Good service, good honest advice. Great staff and generally good stock of gear, especially milwaukee. 👍
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Posted 1 month ago
Very competitive prices, in stock and quick tracked delivery. What's not to like!
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Posted 1 month ago
Gus and James were great help to me
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Posted 1 month ago
Hight quality, fast delivery . Very good service.
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Posted 1 month ago
Protrade Tools & Fixings is rated 4.7 based on 47 reviews