Prime Oak Reviews

4.61 Rating 38 Reviews
92 %
of reviewers recommend Prime Oak
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Email, Telephone
Read Prime Oak Reviews
Anonymous
Anonymous  // 01/01/2019
My prime oak orangery is perfect - it houses my kitchen and looks onto my garden and totally makes my house. The designer completely got what I wanted and designed exactly what I was hoping for. The guys who came and put it up were great , cheerful and efficient - I think it took one week longer than originally advised - that was the roofing part of exercise. My only gripe would be that prime oak seemed a bit resentful of the fact that I was using my own builders (even though the architect sAid that was fine) For the groundwork’s - I did get a quote from the firm recommended by you but elected to go with the team I knew. Despite the fact that we were asked to call yourselves if we had any queries it was incredibly difficult to get calls returned my builders called, yet when I Called I got immediate reply and then Had to hand phone to builder - it was annoying and happened more than once. In the event everything was perfect , indeed the boys who put the frame up said it was one of the best prepared sites they had ever worked on! Only other problem is a door that can be very tricky to lock in winter But fine at the moment and I’ve just had a Second d window catch break, one alreAdy replaced by yourselves but A second one needs replacing too! All inall a wonderful product much enjoyed by myself and family, great team working on site only marred by the poor communication during the preparation of site . I am a happy customer and know of two friends who have used your company as a result of seeing my kitchen!
Helpful Report
Posted 2 years ago
The rating of acceptable is due to the fact the initial erection of the frame was completed late on a Friday afternoon when my builders then couldn’t cover it adequately, one of the posts needing to be replaced at the outset and several leaks since then. The after care service provided by Stuart has been excellent.
Helpful Report
Posted 2 years ago
Whilst I was happy with the overall build of the garage there were a number of elements of the overal project which were not good or are areas that other firms have a better service offering. The upfront ‘sales’ seem to be done by sales reps not actual employees of PrimeOak. There focus is on getting the contract agreed and whilst the rep who worked on my project did get involved in the project at some stages there were times that they were radio silent. In addition there didn’t seem to be any coordination between the head office and they sales rep. I think service could be improved if there was a project manager dedicated to each project and ideally being the sales rep. Secondly other companies provide an overall service where they also oversee the foundation works. This is key to getting the project done on time and on budget. For the future projects that I have planned I will go for a firm that oversees the whole project from beginning to end
Helpful Report
Posted 2 years ago
Prime Oak is rated 4.61 based on 38 reviews