Prime Oak Reviews

Name: Prime Oak
Address: Heathmill Road Industrial Estate, Heath Mill Road, Wolverhampton, Staffordshire
Rating: 4.61

4.6 Rating 38 Reviews

92 %

of reviewers recommend Prime Oak

Company Reviews

Metrics

4.6

Based on 38 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone

Prime Oak 5 star review on 10th April 2019

Mr & Mrs Goodfellow

Prime Oak 5 star review on 18th October 2018

Mr Millar

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst I was happy with the overall build of the garage there were a number of elements of the overal project which were not good or are areas that other firms have a better service offering. The upfront ‘sales’ seem to be done by sales reps not actual employees of PrimeOak. There focus is on getting the contract agreed and whilst the rep who worked on my project did get involved in the project at some stages there were times that they were radio silent. In addition there didn’t seem to be any coordination between the head office and they sales rep. I think service could be improved if there was a project manager dedicated to each project and ideally being the sales rep. Secondly other companies provide an overall service where they also oversee the foundation works. This is key to getting the project done on time and on budget. For the future projects that I have planned I will go for a firm that oversees the whole project from beginning to end”

Helpful Report

Posted 5 years ago

“The rating of acceptable is due to the fact the initial erection of the frame was completed late on a Friday afternoon when my builders then couldn’t cover it adequately, one of the posts needing to be replaced at the outset and several leaks since then. The after care service provided by Stuart has been excellent.”

Helpful Report

Posted 5 years ago

“Excellent product and I love the finished garage, garden room and mezzanine. A lack of team work with the builders marred the experience and let the company down. Several errors could have been rectified early but the build carried on in the hope that no one would notice and then the issues were too late to address. I would consider using Prime Oak again but definitely with a different on site team.”

Helpful Report

Posted 5 years ago

“We are delighted with our oak framed garage complex and oak framed conservatory supplied and fitted by Primeoak. From the initial sales process, through planning, delivery and installation, the staff at Primeoak have always been approachable and professional, sorting out any little glitches as they arose. We love the product and can highly recommend them.”

Helpful Report

Posted 3 years ago

“I gave a rating of 4.5 out of 5 and the reason why full marks were not given was because of the following; - There are no latches and hooks fitted on the outside of the double doors, meaning that when the doors are fully open one has to put stoppers at the base of the doors. If not, the wind is going to slam the doors shut. Was it part of the design not to have such? - The installers left a lot of nails on the outside of the building. Hazardous against tyres seeing that the unit is storing 6 x vehicles. - Tins of the application liquid needing to be ‘brushed on’ should be offered as part of the deal seeing that it is left to the responsibility of the customer to apply. It would save the customer having to source and collect from an outside supplier. - Customers should be notified to expect the oak beams to ‘leach’ thus leaving dark stains which would in time fade away. Leaching does spread onto the brick work below and looks odd. We were also told it would fade away. We trust that the above is useful for your management team. David Scales”

Helpful Report

Posted 4 years ago

“My prime oak orangery is perfect - it houses my kitchen and looks onto my garden and totally makes my house. The designer completely got what I wanted and designed exactly what I was hoping for. The guys who came and put it up were great , cheerful and efficient - I think it took one week longer than originally advised - that was the roofing part of exercise. My only gripe would be that prime oak seemed a bit resentful of the fact that I was using my own builders (even though the architect sAid that was fine) For the groundwork’s - I did get a quote from the firm recommended by you but elected to go with the team I knew. Despite the fact that we were asked to call yourselves if we had any queries it was incredibly difficult to get calls returned my builders called, yet when I Called I got immediate reply and then Had to hand phone to builder - it was annoying and happened more than once. In the event everything was perfect , indeed the boys who put the frame up said it was one of the best prepared sites they had ever worked on! Only other problem is a door that can be very tricky to lock in winter But fine at the moment and I’ve just had a Second d window catch break, one alreAdy replaced by yourselves but A second one needs replacing too! All inall a wonderful product much enjoyed by myself and family, great team working on site only marred by the poor communication during the preparation of site . I am a happy customer and know of two friends who have used your company as a result of seeing my kitchen!”

Helpful Report

Posted 4 years ago

“Prime oak made an Orangery for us and we are absolutely delighted with it, from start to finish everything was done to an excellent standard, everyone who has come to us since we have had it, have had the WOW factor, it’s a room we use every day we absolutely love it and it’s given us as well as family and friends so much pleasure. Thank you prime oak”

Helpful Report

Posted 5 years ago

“The installation of the frame and windows was excellent. No issues at all. The roof was a different matter though and required a recall of the roofer to repair several leaks. I am still awaiting a roof opening appliance”

Helpful Report

Posted 5 years ago

Prime Oak is rated 4.6 based on 38 reviews