Prime Oak Reviews

4.61 Rating 38 Reviews
92 %
of reviewers recommend Prime Oak
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Email, Telephone
Read Prime Oak Reviews
Anonymous
Anonymous  // 01/01/2019
The rating of acceptable is due to the fact the initial erection of the frame was completed late on a Friday afternoon when my builders then couldn’t cover it adequately, one of the posts needing to be replaced at the outset and several leaks since then. The after care service provided by Stuart has been excellent.
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Posted 2 years ago
Whilst I was happy with the overall build of the garage there were a number of elements of the overal project which were not good or are areas that other firms have a better service offering. The upfront ‘sales’ seem to be done by sales reps not actual employees of PrimeOak. There focus is on getting the contract agreed and whilst the rep who worked on my project did get involved in the project at some stages there were times that they were radio silent. In addition there didn’t seem to be any coordination between the head office and they sales rep. I think service could be improved if there was a project manager dedicated to each project and ideally being the sales rep. Secondly other companies provide an overall service where they also oversee the foundation works. This is key to getting the project done on time and on budget. For the future projects that I have planned I will go for a firm that oversees the whole project from beginning to end
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Posted 2 years ago
Excellent product and I love the finished garage, garden room and mezzanine. A lack of team work with the builders marred the experience and let the company down. Several errors could have been rectified early but the build carried on in the hope that no one would notice and then the issues were too late to address. I would consider using Prime Oak again but definitely with a different on site team.
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Posted 3 years ago
Prime oak made an Orangery for us and we are absolutely delighted with it, from start to finish everything was done to an excellent standard, everyone who has come to us since we have had it, have had the WOW factor, it’s a room we use every day we absolutely love it and it’s given us as well as family and friends so much pleasure. Thank you prime oak
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Posted 3 years ago
The installation of the frame and windows was excellent. No issues at all. The roof was a different matter though and required a recall of the roofer to repair several leaks. I am still awaiting a roof opening appliance
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Posted 3 years ago
I gave a rating of 4.5 out of 5 and the reason why full marks were not given was because of the following; - There are no latches and hooks fitted on the outside of the double doors, meaning that when the doors are fully open one has to put stoppers at the base of the doors. If not, the wind is going to slam the doors shut. Was it part of the design not to have such? - The installers left a lot of nails on the outside of the building. Hazardous against tyres seeing that the unit is storing 6 x vehicles. - Tins of the application liquid needing to be ‘brushed on’ should be offered as part of the deal seeing that it is left to the responsibility of the customer to apply. It would save the customer having to source and collect from an outside supplier. - Customers should be notified to expect the oak beams to ‘leach’ thus leaving dark stains which would in time fade away. Leaching does spread onto the brick work below and looks odd. We were also told it would fade away. We trust that the above is useful for your management team. David Scales
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Posted 1 year ago
Prime Oak is rated 4.61 based on 38 reviews