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Prestige Network Reviews

4.8 Rating 202 Reviews
98 %
of reviewers recommend Prestige Network
Company Reviews Metrics Info
4.8
Based on 202 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
2 - 3 Hours
Read Prestige Network Reviews

About Prestige Network:

Established in 1991, Prestige Network offers full-service translation and interpreting in over 200 languages and works with well-known global brands, City institutions and the public sector.

Visit Website

Phone:

01635 866 888

Email:

sales@prestigenetwork.com

Location:

Park View House,
65 London Rd,
Newbury
West Berkshire
RG14 1JN

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Ruils I
Verified Reviewer
“We were massively let down by Prestige Networks. We went through them to secure two BSL interpreters for a Hustings focused on disability issues and were given 1 business day notice before our event that you were unable to supply interpreters. When we spoke on the phone in our initial call, they said that they would absolutely be able to provide interpreters for the event. They also said that if we sent through the payment quickly, that they even had people in house who wanted to interpret. This was obviously not the case. The lack of BSL interpreters meant that our clients and community members relying on these were let down and unable to access the event, which was even more disappointing as this was a Husting focused on disability issues. The lack of honest and open communication and last minute cancellation is unacceptable and we would certainly not recommend that anyone use this service.”
Helpful Report
Good afternoon, We are equally disappointed in the outcome of the proceedings last week. From what we gather, it appears that you should have been better informed regarding our interpreter availability for your event. Our colleagues Lewis and Erin have informed us of their communications with you and processes searching to fulfil your order. Unfortunately, due to the extreme high demand for BSL interpreters, it is becoming increasingly difficult to pin down freelance interpreter availability. This is especially true for such delicate work as providing BSL support for Deaf attendees at a livestreamed event of a political nature. We have discussed your comments and feedback internally with Senior Management and have stressed that communication must be prioritised going forward. Following the proceedings last week, should you have any future requirements for BSL support we would be happy to provide special concession. We pride ourselves on our strong client relationships and the services we provide. We would like the opportunity to regain your trust and demonstrate our commitment to excellent service. If you would like to discuss this further, please do not hesitate to reach out to us. We would love to speak with you and see how we can best meet your needs. https://www.youtube.com/watch?v=bOA48tqBtUc
Anonymous
Verified Buyer
“The transcriptions were of unacceptable quality. Very rude and unresponsive.”
Helpful Report
We're very sorry to hear this, if there is anything we can do, please contact us directly.
Prestige Network is rated 4.8 based on 202 reviews
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