Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.91

4.9 Rating 29,537 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 29,537 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Pooky Lighting Review Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5113

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was ok but arrived late even though I paid for next day delivery. Poorly refunded the delivery but it nonetheless meant I had to quickly source an alternative product. I would also suggest that the ceiling rose is too small.”

Helpful Report

Posted 7 months ago

Thank you so much for getting in touch with your feedback. I am sorry to hear that your order didn't arrive on time, but I am glad that we have managed to help you with this problem and refund you for the cost of your delivery. Unfortunately the time of delivery is down to our courier, but of course I will pass on this feedback for you so hopefully they can prevent this issue from happening in future. For future reference, we do offer a similar pendant kit called the Deco which has a larger ceiling rose that may have been more suitable for you. Please do contact our customer service team if you need any assistance in future, and we can answer any questions for you. Best Wishes, Emmy

Posted 7 months ago

“They look”

Helpful Report

Posted 7 months ago

“Great lamp and shade but DPD again failed to deliver on the specified date so I had to call Customer services. Finally delivered, but in separate deliveries. This is the second time that I've experienced problems with your courier and had to chase. A shame asyour products are so good”

Helpful Report

Posted 7 months ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. We will be sure to pass this feedback on to our couriers, so that hopefully issues like this can be prevented in future. Best Wishes, Emmy

Posted 7 months ago

“Could not order over phone Delivery company attempted to deliver to wrong house but stated I was not home. Eventually did deliver to different but wrong house.”

Helpful Report

Posted 7 months ago

Hi thee Carrell, I am sorry you have had some trouble with DPD and the delivery of your order. I am happy that it has now been delivered and you have your order. Kindest regards, Em

Posted 7 months ago

“Easy to navigate website and fast delivery”

Helpful Report

Posted 8 months ago

Hi there, You're very kind to have taken the time to email with your feedback - it is much appreciated and we're delighted that you've been happy with your Pooky experience! Best wishes, Em

Posted 7 months ago

“Delivered quickly. However would love to see a EU option or pay customs up front so we know what we're fully paying”

Helpful Report

Posted 8 months ago

Thank you so much for getting in touch with your feedback. I will be sure to pass this on for you. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 7 months ago

“Lampshades and fittings are beautiful. However, the fittings themselves came with a missing screw. I’ve been trying to get this resolved for a couple of weeks. The service team have been helpful and quite quick to respond. But I was sent the wrong screw! So we’re still waiting for the correct screw to be fitted.”

Helpful Report

Posted 8 months ago

Thank you so much for getting in touch with your feedback. I am sorry to hear that you have a missing screw. I can see on your account that my colleague has arranged for a new correct screw to be sent out to you, and this should arrive as soon as possible. I am glad to see that our team has managed to resolve this issue for you. Best Wishes, Emmy

Posted 8 months ago

“My purchase arrived and must be returned because of quite bad marks on them . But the staff so far have been very attentive and quick to reply. My product will be bk in stock in the next few weeks. So looking forward to getting my light , hopefully in perfect condition.”

Helpful Report

Posted 8 months ago

Thank you so much for getting in touch with your feedback. I am sorry to hear about the issues you've had, but we are so glad that our customer service team have resolved this for you. Please don't hesitate to get in touch if there is anything else we can assist you with. Best Wishes, Emmy

Posted 8 months ago

“Whilst I am very happy with Pooky, I am still awaiting the delivery of my recent purchase from you. No delivery attempt has yet been made and DPD failed to deliver my purchase on the nominated delivery date and have not contacted me since. Making contact with DPD themselves is virtually impossible. Hence I am not impressed and still await my purchase.”

Helpful Report

Posted 8 months ago

Thank you for your feedback, I am sorry to hear about this. I have had a look into this for you and can see that DPD had attempted delivery but as no one was at the address the order has been returned back to us. I can see that my colleague has arranged for the order to be sent back out to you, and this should be with you in the next few days. Best Wishes, Emmy

Posted 8 months ago

“Lovely shades and lights but repeated issues with light bulbs not working, fused on arrival. No replacement provided. Annoying aa they are expensive. Reading lamp light bulb change unbelievably difficult, almost returned for this reason”

Helpful Report

Posted 8 months ago

Thank you for your feedback. I am sorry to hear that you have had some issues with your bulbs. I can't see that you have reached out to us regarding this issue, so please do send an email to hello@pooky.com and our team can arrange for some replacement bulbs to be sent you as soon as possible. Best Wishes, Emmy

Posted 8 months ago

“Bought a lampshade. I like the design, but there was a small brown mark inside the top part of the shade which I didn’t notice when I unpacked it. Didn’t think it would be a problem, but when I turn the light on, you can see the mark through the paper shade. I’d already disposed of the box, so I guess it’s my own fault for not checking thoroughly. I’m surprised this got through quality control at Pookys end. I don’t think I will buy anything from the store again.”

Helpful Report

Posted 8 months ago

Thank you so much for getting in touch with your feedback. I am sorry to hear that your shade had a mark on. Of course we would have replaced this for you, had you let us know that there was an issue with your item. Please do contact our customer service team at hello@pooky.com and we can arrange for a replacement to be sent out to you, or a partial refund to keep the shade you have. Best Wishes, Emmy

Posted 8 months ago

“We received the items promptly but we were not impressed with the quality of the more expensive box lights.”

Helpful Report

Posted 8 months ago

Thank you so much for getting in touch with your feedback. I am sorry to hear that you weren't happy with some of the items, please do contact our customer service team at hello@pooky.com and we can arrange replacements or a return and refund for these items. Best Wishes, Emmy

Posted 8 months ago

“I received an amazing ceramic pendant shade with lots of delicate little bobbles. Unfortunately the upper part of the pendant fitting kit doesn't fit to our case”

Helpful Report

Posted 8 months ago

Thank you for your feedback. I am sorry to hear that this shade wasn't suitable for your existing fittings. Please do feel free to return this shade to us for a refund if you wish. Our returns instructions can be found in the returns form in the box, and on our website. Best Wishes, Emmy

Posted 8 months ago

“Good prompt delivery.”

Helpful Report

Posted 9 months ago

Hi there Paula, Your comments are much appreciated and it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Em

Posted 9 months ago

“Not great attention to detail for such expensive items”

Helpful Report

Posted 9 months ago

Thank you for your feedback, I am sorry to hear the lights weren't quite what you had expected. I can see that you have been in touch with our customer service team and they have arranged for a partial refund for you. Please do get in touch with the team if there is anything further we can do. Best wishes, Emily

Posted 9 months ago

“Great company, very good customer service and speedy delivery.”

Helpful Report

Posted 9 months ago

We are delighted to hear you were happy with the customer service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers, so thank you! Best wishes, Emily

Posted 9 months ago

“I am a little disappointed with this light. The previous lights were of very good quality but this one not so much. The ceiling rose is way too small for the fittings and impossible to instal neatly. I would have expected better from Pooky and at their price.”

Helpful Report

Posted 9 months ago

Hi there Malgorzata, I am so sorry that you are disappointed with the ceiling roses on the pendants you purchased. They are designed to house all the wiring, please do get in touch with us if you are having installation and we can assist you further. Kindest regards, Em

Posted 9 months ago

“Love the lights they should be soooooo good but... No idea what happened to one of ours six months in stopped working completely Ordered replacement- expensive Replacement cake with different chargers so now thinking ... hmmm maybe there's a fault”

Helpful Report

Posted 9 months ago

Hi there Mimi, Thank you for taking the time to write this review. We would never expect our customers to order a replacement of a faulty item and pay for the replacement. I can see that we sent out a replacement free of charge to rectify the problem. In regards the the difference in chargers, we now use the the USC as this is more replaceable as its not a unique fitting to our products and must always be rated to 5V. If you have any further questions, please do get in touch. Best wishes, Em

Posted 9 months ago

“In order to fit the light to the ceiling I will have to fill in the larger opening(standard size of light fixture) paint the filled area and then fit the Pooky light fitting- smaller circumference. A bit of a pain really, I will certainly be looking for exact dimensions of light fitting which is flush to the ceiling as I don't want to experience inconvenience .”

Helpful Report

Posted 9 months ago

Thank you so much for getting in touch with your feedback. I am sorry to hear that this product wasn't suitable for your needs. Please do feel free to return this to us, and we can get a refund organised as soon as possible. Best Wishes, Emmy

Posted 9 months ago

“Looks quite nice but not the best quality for the price as it feels quite flimsy. The colour and finish on the website is also quite different to the real thing.”

Helpful Report

Posted 10 months ago

Pooky is rated 4.9 based on 29,537 reviews