“Horrific, Horrific, Horrific!
Incomplete orders delivered in bit, having to call up to chase items, late deliveries holding up projects and to top it all horrendous attitudes from delivery drivers. Cheap, poor quality components as well. I would advise anyone to steer well, well clear. Sting in the tail as well. If you try and return anything, you have to pay for hat yourself as well. Save yourself the trouble and go elsewhere!”
“Rubbish
Ordered a vanity unit.
Recieved a conformation email and order number and delivery date.
Wife took the day off work for delivery which never turned up. Customer services told me item is not in stock for another 3 weeks even though they said it was being delivered today!!!!!!
According to customer services the conformation email isn't conformation ..........what?!!!!”
“Damaged goods (a bath) were delivered to our home address.
A full refund was offered by Plumbworld.
WARNING. It becomes the customer's responsibility to arrange disposal of the damaged item. The burden and cost involved in the disposal of a bath is now ours without any assistance from Plumbworld.
Strange business practice; deliver damaged goods, accept that the goods were damaged, and make absolutely no effort to assist the customer.
Let's hope that you read this before placing your order”
“We purchased a boiler that had to return immediately. The company took it back, however, they now claim they did not receive it. They don’t want to pay any refund. This is a scam. Plus horrible customer service. Hopefully, the police will help us deal with the issue.”
“1st order for a Mira shower tray that was delivered was damaged and also had a manufacturing defect. The replacement order was meant to be delivered the next day, but wasn't. When the actual replacement order was delivered a day late, it was damaged before it was even taken off the van. The delivery driver himself spotted the damage and said it was because it gets passed from lorry to lorry and thrown around. So despite Plumbworld having branded products and competitive prices, there is no point in buying from them if there delivery companies handle the goods as if they are indestructible. I will never be buying anything from Plumbworld again.”
“Terrible unhelpful customer service I purchased a product that had been misrepresented on their site and they are refusing to help me return it. Shop with a retailer than are willing to help their customers. Pumbworld do not.”
“I have ordered worth 600 pounds.I have not received products yet , more than a month now. The customer service keep saying the same message they have not received from the suppliers and cannot guarantee the delivery date. I will be cancelling for good. I would give ZERO stars if I could.”
“I ordered a shower screen that was shown to be in stock, after it had not arrived by their advertised delivery date, I contacted them to be told that they were not in stock but would be arriving shortly. I then get an email to say that it is at the storage facility and would be delivered the next day by DHL looked up the tracking details next day still at storage but will be delivered that day, I deciding to wait in for it. I checked tracking again, and then found a message saying that the delivery had been delayed? check suppiler, so I get back to PlumbWorld, only to find out some bull about not arriving in time! So wasted half a day, and now will have to waste another half woundering if it will turn up the next day. I thought distance selling regulations are supposed to stop company advertising goods that are not in stock. I just can't afford to use unrelieable companies, and It doubles the cost of the goods if they don't arrive as advertised.”
“Never delivered goods when they said they would - Order 101595176
Ordered over £1000 of goods to be delivered Monday 18-2-2019. Never arrived and plumber and electricians booked in to do fit.”
“I placed an on 16th Nov 2018, plumbworld told me 3 to 5 after the 3rd Dec, had a plumber rip out my old shower on the 8th Dec, my shower screen order didn't arrive, I called them my item was out of stock, I had no notification of this, all the customer care could is why did you start works without goods, 18th Dec they told I get delivery, plumber to hand and no show again, my shower arrived 20th Dec, when I opened the box it was broken and damaged, and customer care said could only apologise again but still to this day the refuse to repay me or replace the goods at best they have offered me a £15 discount on a new order, this company is a rip off, and they don't do spare parts on thier products, so like me if you want a new piece of glass you have to buy the whole unit, such poor service and with a customer care less attitude, look else where.”
“First thing I asked was I need the shower sent to my daughters in Lincolnshire and I am in East Sussex, would that cause a problem payment wise?
Not at all what address are we sending it to? So I gave the address then my bank account details for payment and my address and my home telephone number. Payment was made and I was assured delivery would be next day!
I recieved an email confirmation of my order and continued my day.
Later last evening I checked my I pad and I had an email from “accounts” saying we are holding you4 delivery as we are aware of scams!
They then asked me to send a copy of my passport or driving licence to prove who I am. This rang bells of SCAM.
When I called them this morning I was told I had to email the accounts department send the photocopy of my passport or driving licence or ask them to ring me. So far I have not had a response.
I have never ever been asked for proof of identity by forwarding copies of my passport or driving licence and neither had the customer services lady at plumbworld.
Clearly when I placed my order and asked the question of where it was to be sent I should have been told their accounts department will intervene, stop the order and ask for proof of identity.
All that was needed to resolve this situation was a phone call from (accounts) now I’m told it could take 3 to 5 days to get my payment back depending on my bank!
Would I rate the customer services? Yes but would I recommend plumb worlds ACCOUNTS? No way. As a member of the public I felt that I was being scammed and that feeling is not good. Rather than save a few pounds go elsewhere people.”
“Ordered a new shower cubicle & paid £10 extra to have it delivered last Saturday. Item didn't arrive. Spoke to customer services on Monday who promised me delivery by 12.the following day. Item finally arrived at 3pm. Driver refused to bring it in the house, under health and safety and wanted to leave it in the rain. He eventually put it in the garage. Left us with the wooden pallet. I was due to be at work by 1pm which they knew so I have lost 2 hours pay. I have e mailed customer services but they haven't had the courtesy to reply.”
“Ordered new toilet online and selected delivery date waited in all day and they failed to deliver it. When I phoned customer services full of apologies said it was their error as they had failed to dispatch it. Set up another delivery date and should have been delivered by midday again no delivery, another wasted day customer services unhelpful no compensation, telling me delivery is not guaranteed, no manager to speak to, avoid this company as they unreliable. Stick to Victoria plumbing”
“Sold a Mira Sports Sower 9kw. that had obviously been used before dispatching it to me! It was not sealed in a polythene bag and there were missing parts. I only discovered this when I opened the box in my customer's bathroom ready to install it! I am appalled that I have been treated like this. I am a trusted plumber with over 40 years experience and I've never before been sold a used item advertised as brand new! I thought I was getting a good deal for my customer. Now I know why Plumbworld were selling these showers at a 'sale' price!”
“Delivered a damaged shower tray and then expected me to pay out of my own pocket to dispose of it at the local tip or pay for new packaging so their courier company would collect it. Why am I expected to pay for you to pick up your damaged items? What kind of customer service is that?”
“Bought a water pump, which basically didn't work. Customer Service said they wouldn't replace it until the manufacturer had confirmed it was faulty as "they didn't know if it had been installed properly" (it was DynoRod - national plumbing service). Point-blank refused to send a replacement, despite the fact that I cannot uninstall the faulty pump without a new one otherwise I would lose water to the upstairs of the house. Literally NO CONCEPT of decent customer service, they have lost me as a customer for good.”
“Order arrived with damaged items, these were replaced but Plumbworld refuse to collect the damaged items, leaving me to dispose of a damaged toilet and bath at my own cost.
Buyer beware!”
“Poor customer service and long queue. Long waiting for the product to be delivered despite it is showing plenty in the website. Aslo nit polite salesman.”
“Orderd the Park Lane Winchester shower/bath taps as they were reasonably priced and exactly the sort of taps I need because of my arthritis. Plumber came and fitted the taps, looked great, no problems, so plumber left. Only later when I went to put things back in the bathroom did I notice what looked like a thread or cobweb under one of the tap housings. It turned our there was a pinhole in the moulded metal casing and it was spewing out a really fine jet of water. We sealed it with masking tape and I contacted Plumbworld with pictures and they said they would send out a replacement immediately, but they wouldn't even partially refund for plumbing costs, even though they had obviously sent me out a defective tap and it was going to cost me again to get the plumber out at no fault of my own. I wish I had read the reviews on this company first as it's now cost me £160.00 in two lots of plumbing costs, plus the £75.00 that the tap cost to do a simple bath tap replacement. I will NOT buy from this company ever again. It's true what they say "buy cheap, buy twice".”
