“Purchased two cabinets on had a chip on the door
They said I could not have an exchange as the cabinet had been installed and they do not have spares but I could buy a new one at a discount
Would not use again”
“3/4 day delivery promised but still hadn't got the component 3 weeks later. Each time I chased it up, never contacted by Plumbworld, was lied to regarding delivery. Example - advised that Plumbworld would receive component 15th Jan., then advised component would be in quarantine for 48 hrs. (for inspection??) and then on 22nd Jan. advised that they still hadn't got the component.
One good thing, they did return my money quickly!”
“I bought a bath panel (both bathtub sides) which was delivered on the initial booking rather than the one I chose on the system and agreed upon (glad my neighbor was in ). The goods looked completely different from the site... even the color between top and bottom parts is different.
I emailed and called company only to be told that I have to return the items at my expense, and as the items are too big I was not able to do so. I asked the staff for an exchange with another item (bath panels also) and on delivery return the one they sent me previously, her answer was no ... First I have to return the goods then the refund will be done (obviously have to wait for the money to be credited to my account) then I have to order from scratch. I will never use this company again and definitely will not recommend to anyone.”
“I bought a bath panel (both bathtub sides) which was delivered on the initial booking rather than the one I chose on the system and agreed upon (glad my neighbor was in ). The goods looked completely different from the site... even the color between top and bottom parts is different.
I emailed and called company only to be told that I have to return the items at my expense, and as the items are too big I was not able to do so. I asked the staff for an exchange with another item (bath panels also) and on delivery return the one they sent me previously, her answer was no ... First I have to return the goods then the refund will be done (obviously have to wait for the money to be credited to my account) then I have to order from scratch. I will never use this company again and definitely will not recommend to anyone.”
“I ordered a mirror from them on 6th June, and the website/order placed stated it would be delivered in 2-3 days. I had our bathroom fitters in during this time and they would be putting the mirror up as it required drilling into the new tiles they've put in. When the third day came and we had no delivery I called the company to chase up the order. They told me it was not in stock, which was NOT stated on their website, but it would be in stock by 10th June (Fri) and delivered on the following Mon/Tues. Tues (14th June) arrives and still no delivery, so I call them again and was told the stock was due in on Fri 17th and delivered on the following Mon/Tues. When I phoned up on Fri 17th to ensure it was in stock, they told me it wouldn't be until Mon 20th; when I phoned up on Mon 20th, they told me Tues 21st, when I phoned up Tues 21st, they told me it would be Fri 24th. I finally cancelled the order, something I should have done over two weeks ago. Even though the customer service were pleasant enough, they could offer me no explanation for the delay or guarantee of when stock would arrive and all the while I was offered no compensations for the delay or even an apology!”
“Ordered nylon drain plugs, good price, good product. But the postage was way over the top at over £10.00 and the item costing less than £9.00!! Took 1 whole week to deliver!!! I thought the higher postage cost would mean a faster service how wrong was I. Now I have the item I don't need it as I got a loan of plugs from another plumber plus there was no receipt so I can't put it through my Buisness even tho it WAS for my Buisness!!! I'll not use "plumbworld" ever again!!”
“Sink and pedestals were defective as they were not straight. There was a tilt from right to left and also from back to front as if they had warped. Replacement items were sent and they too were defective.
Items were sent back at the end of April and I received an email saying my money had been refunded. It wasn't due to a 'technical glitch'. Numerous hone calls and escalation to the financial director and the managing director have got me nowhere. It is now the middle of May and I still do not have my refund. I have had to contact my credit card company to get their help to resolve this.
If you check the positive reviews they have not had to deal with customer services. Look at the negative reviews to see what I mean. As soon as you have a problem you will regret buying from this company.”
“Absolutely terrible customer service - rude and obnoxious, unable to answer any questions and/or engage in problem-solving activities, do not read the responses they are being given, pretty much advise to email MD[at]plumbworld.co.uk as are unable to resolve any issues themselves. Delivery terms and conditions are unclear at the point of order and you are only informed of REAL terms and conditions once the order is placed. REAL delivery terms require you to pay extra for delivery.
Never saw the item (ordered ca. 2 weeks ago, dispatched at least 1.5 week ago), losing all hope by now. Stay as clear away as possible.”
“You guys be really careful dealing with this company , I placed an order online than I changed my mind within 5 minutes so I requested order to be canceled by contact form ,
next day morning I called plumbworld just to make sure all been done as expected and thats where problems begins !! customer support refused to cancel order saying that its been already shipped !! they even havent got a tracking yet , later on we agreed that they stop the parcel and when it comes back I'll be fully refunded but .. .as you would expect a week passed no money back yet , so called again , after 30min on the phone another customer clerk instantly refused to offer refund stating that the goods were shipped !!! "if you want you can contact your bank " she said , its a worst online shopping experience ever”
“Bought a macerator. Packed up in 10 days. They blamed bend on discharge pipe should be further than 300 mm away. Mine 2.1 m away. They ducked and dived. Shocking. Worst company in 15 years in UK”
“Very suspicious company, cancelled order as soon as i could. They requested that i provide them with personal information such as my passport photocopy before they could deliver my item. Hope the authorities look into the dealings of this company.”
“Beware! their website tricks you in to giving your bank details to a third part through an advertisement which looks genuine from plumbworld
Stay away bunch of Nigerians”
