I am sorry, that you feel the order was late, I have looked at the order and it was placed at 13.10 on Friday, the cutoff is 13.00(this is shown on the checkout screen and in the T&C), some time orders after the cutoff can go out on the same day but this is not guaranteed, so your order left us Monday Morning and was with you Tuesday
“Unfortunately, PlumbinBits' website only talked about prompt dispatch. It wasn't until I had placed the order just after Christmas they they THEN said they were closed until 2nfd January Grrrrr.”
“To be fair a reasonable service but the mailing cost for such a small item being a lightweight plastic toilet roll insert was excessive other than that all was acceptable”
I am sorry that the Ideal plate is not as good as the old one, we also do a stainless version that Ideal does which is much stronger than the chrome on plastic one.
I am sorry, we have been short staffed for a few days, this will be resolved by Tuesday, because of staff holidays, you can always use the contact form at the top of the webpage and I will get back to you as soon as possible.
Regards
Dave
“Plumbinbits used dpd to delivery my parcel which ended up taking 4 days to get to me because the driver went to the wrong address but said i wasnt home.When I contacted pluminbits to inform.them of this, they said they would contact dpd which they did. However I have only given 3 star review because they never even offered to refund the express delivery charges. That was the least they could do considering the the late delivery.”
Hi Denise, we're glad you liked the product. Unfortunately, having looked into it, your order was placed at 3:06pm which was a couple hours past our threshold for next day delivery. For next day delivery, orders need to be placed before 1pm, which is mentioned on our website and when checking out. Sorry you did not receive it the next day.
Hi Mark,
We're glad to hear you found what you were after. Sorry delivery was a little bit longer but we dispatched this the day after you ordered so after that any delay was on Royal Mail's side.
“All I wanted was 2 new soft closer units, but I had to spend out approx £50 just to get these. The rest is the complete replacement for the 2 hinges, as mine are still perfectly usable I had to pay a lot more than I wanted to in order to fix the main problem.
Perhaps you can just sell the soft closer units separately next time as they seem to go wrong after 5years or so.
Thank you anyway. Job is now done for another 5 years!”
Sorry you feel that way, we will pass on your feedback to the manufacturer who currently don't supply the dampers on their own.
Hopefully you feel our service in getting what you ordered to you in a timely manner was a 5 star service and didn't represent the 2 stars you left us 👍
Hi Dinesh
sorry about the delays with DPD, 9 times out of 10 they deliver next day but local issues do sometimes arise which delay things.
Unfortunately DPD is a premium courier and do charge accordingly, we don't make any profit on delivery costs and charge our customers what we get charged to send it out.
Kind regards
Scott
Hi Dennis
Sorry you were disappointed
You ordered at 7pm on a Thursday night and selected DPD Next Day (M-F). Obviously, we couldn't dispatch your order Thursday after 7pm and given that it's a weekday service, dispatching it on Friday would mean it would be delivered the next working day. Unfortunately due to the bank holiday, the next working day after the order was dispatched was Tuesday 30th due to the bank holiday.
“The product was good. However, the sales staff is not aware that VAT should not be added on sales to the Channel Islands and the Isle of Man. This is a UK tax not applicable in Guernsey (NOT PART OF THE UK). The sales staff should talk to the accounts department.
Kind regards
Rudi Stockreiter”
“Service was brilliant. Had an issue with the packaging as the order was damaged on receipt. Was sent a second replacement which was good, but the second also had damaged parts on receipt. Luckily managed to combine the 2. Needs better packaging. As it was packaged on the top but nothing in the bottom of the box.”
“Service was very good, delivered very quickly after the order was placed although I did have to pay extra for delivery as I needed the parts next day. The reason I gave it 3* was the price. £40 each for 2 crome plastic toilet flush plates to fit Ideal Standard enclosed units was expensive. They weren't original Ideal Standard either.”
Hi Gavin,
It's a bit frustrating that you have accused us of selling fake products, we would not sell these calling them "Ideal Standard" if they weren't genuine. We buy these direct from Ideal Standard and you are welcome to contact them requesting more info about our company. You can see the list price of it here from Ideal Standard - https://fastpart-spares.co.uk/product?ID=S4399AA&REDIRECT=search?PERPAGE=|amp;INSTRUCTIONS=|amp;TOPSPARES=|amp;NAV=|amp;LEVEL1=|amp;LEVEL2=|amp;LEVEL3=|amp;LEVEL10=|amp;LEVEL2_ALL=|amp;LEVEL3_ALL=|NAVIGATIONSEARCHTYPE=-1|NAVIGATIONSEARCH=s4399aa
