“Website good, sale was easy but delivery was late despite paying a premium for next day service. Customer Service had no idea what "customer service" means!”
It's hardly our fault if DPD try to deliver and you are not in to receive it? I can see my last message to you was offering you a refund on your delivery (for which we received no reply), I am not sure what more what we could have done?
Hi Kenneth
Not sure why you think our returns policy sucks, it's a pretty bog standard returns policy!
Obviously, we get the odd customer who seems to think we should pay for the return (which of course we do if the item is faulty or we send the incorrect part, etc), we are a small business and cannot afford to be paying for returns where customers have offered the wrong party themselves - sorry about that.
