“The product is fine. As described and easy to fit. The delivery was a problem. I waited in for a couple of hours including the one hour window given for the forecast delivery but received a text within the hour telling me an attempt had been made to deliver and I'd have to pick it up from local collection point the following day. No attempt had been made, so I called DPD who tried to contact the delivery driver but was unable to do so so they said a message had been sent to the driver to return and amake delivery. No further information or contact was made so it was not clear whether I should be staying at home or what was happening. Contact with DPD the following morning made it clearer what had happened, the Driver's tablet had crashed so he had to return to depot. An understandable problem that would have been better communicated with me, the customer. Hence the three star scoring.”
“Good service and delivery. I didn't realise it came with a cistern mounting sleeve which wasn't needed as it was a replacement refit. Fits perfectly an works a treat.”
I am very sorry you feel we have let you down on our customer service, we take customer service very seriously and strive for perfection.
I mentioned when you contacted us that this was delivered to your next-door neighbour, as per the geotag and image, you will need to collect the parcel from your neighbour as Royal Mail has classed this as part of your safe location.
