“Ideal Standard part (genuine) delivered very quickly by Royal Mail 48 Tracked. Arrived in a well padded bubble wrap envelope for protection. Part was exactly as ordered and fulfilled the replacement I needed exactly as required.
Great service all round. Price, and being ‘in stock’ was the best I found online.”
“Easy to use web ordering process, Product delivered when expected, good communication emails regarding status of order. Reasonable postage costs. Can’t ask for more really. Recommend!”
“Ordered heritage taps on Friday they were delivered on Saturday at the standard postage, great price for the taps, would definitely recommend this company”
“I had the pleasure of speaking to a staff member, on the telephone. I was waiting on a very package of flush valve seals. According to their system, the package had been posted through my letterbox a week or so ago...I was yet to receive them hence my call to them. Without hesitation, staff member - I wish I had taken their name - had posted out further seals, no questions asked. I said I would pay for the replacement but was told no, it's ok. Fabulous customer service, an absolute pleasure to deal with.”
“Really pleased with purchase. Just an area to improve service would be the time it takes to receive a reply to answer a question prior to purchase. Two days is too long.”
