“It's a story of a faulty part being replaced by a new bit that worked. Whilst the characterization is weak and the plot is thin, the part did work. So, as a book: it's 0/10 but as a toilet part: I have to give it a solid 8/10. Look, if you want one of these because yours is broken, go for it. But don't just buy this because you think it might be nice to own. Although it is a very pleasing little mechanism with shiny chrome etc... No one knows why I am being asked "how I communicated with the company" (I just bought something online) or "how quickly did company reply to your queries" (they didn't because there weren't any). Ditto customer service - it arrived bang on time. The End.”
“Brilliant customer service. Original order was not delivered by Royal Mail. Within hours of emailing customer service replacement parts posted out to me without any problems. Will definitely use again great company to do business with”
