“Ordered replacement Roce soft close toilet seat hinges. Parts arrived within stated time. Only slight negative was no indication of how to fit them or a link to an online source of information. I had to go searching online to find them. Even then it was confusing.”
“It's a story of a faulty part being replaced by a new bit that worked. Whilst the characterization is weak and the plot is thin, the part did work. So, as a book: it's 0/10 but as a toilet part: I have to give it a solid 8/10. Look, if you want one of these because yours is broken, go for it. But don't just buy this because you think it might be nice to own. Although it is a very pleasing little mechanism with shiny chrome etc... No one knows why I am being asked "how I communicated with the company" (I just bought something online) or "how quickly did company reply to your queries" (they didn't because there weren't any). Ditto customer service - it arrived bang on time. The End.”
“All good - just a comment that for non-business customers you should remove the requirement to fill in the business address etc as it is not obvious why validation is failing until this info is supplied.”
“Got the part I needed after struggling with local DIY stores and at a good price. However as part was low in price the delivery cost was almost double the cost of the part, otherwise very pleased.”
