“Sent the wrong component but a quick reminder sent the correct one promptly grateful service. Have used them before usually have the part that regular suppliers don't seem to stock”
“I ordered 2 small diaphragm valves with next day delivery. 7 days ago and they are yet to arrive. Customer services direct me to dpd and refuse to support or send replacement parts which cost less than £10.
Terrible service.”
I am sorry you are not happy with the service, it took 6 days to solve this, DPD tried to deliver on the day after you ordered and again the day after that, both times you were not in, and a calling card was left, you then requested the order to be delivered to a shop, which I am sorry DPD took a few days to sort that. I could not send replacement parts to an address that they had failed to deliver twice too.
“The website gives comprehensive information about the various products, enabling you to make sure that you order what you are looking for. The prices are very competitive and a reasonable charge for delivery. Ordering was easy. Delivery was very quick with the goods arriving very well packaged and in perfect condition. Cannot ask for more from a purchase.”
“Delivery was excellent and on time I ordered a pump though and the seal inside the impellor was split so as soon as I put water in the system it leaked everywhere. Obviously a second hand part or damaged. Really disappointed it took me 2 hours to go and buy another replacement pump”
I am sorry, this pump was faulty, we sell around a hundred a month and have not had this issue before. They are all brand new, we never sell second hand parts.
I will email you a return postage label for this pump so we can refund you.
I am sorry that you missed the notes on the checkout screen about the cut off for same day is 1pm and dinner on Friday for Saturday, as your order was at 22.17 on Friday it missed the cut off window, We refunded the difference from Saturday to next day and this will show as a sperate refund, these can take a few days to show in your account.
“Great to find a company that stocks valves and seals for older toilets and cisterns not just the newer ones.
Not to mention at a very good price and delivery was very quick with just the standard delivery!
Well done you, keep up the good work!”
“Very happy with my product and well packaged and quick delivery and great price. Plenty of product information too on the site to make it easy to get the right item. Thank you Plumbinbits.”
