PicStop Reviews

Name: PicStop
Rating: 4.85

4.9 Rating 9,586 Reviews

99 %

of reviewers recommend PicStop

About PicStop:

Established in 2000 in the Isle of Man, we specialise in optical, photographic and digital accessories and offer a wide range of products such as telescopes, binoculars, weather stations, trail cameras, camera accessories, USB flash drives, memory cards, and much more but with a particular focus in photography & computing.

PicStop is 100% online, we have no retail outlets but have warehouses in the UK & Isle of Man, we offer our products for sale across a number of marketplace channels and of course our own website where you can normally find the best rate for a product.

We have authorised reseller status for many of the brands we stock including Celestron, Vanguard, Sky Watcher, ZWO, DwarfLab, Unistellar, Bresser, National Geographic, Browning, Bushnell, Kingston, SanDisk, and many more. You will find us on the "where to buy" section of many manufacturer websites.

Apart from our competitive pricing our consistent high level of service is what we believe sets us apart from our competition, online companies live and die by their reviews and with the power of social media it has become even more important to offer a better than just good service.

Visit Website

Phone:

01624670005

Email:

enquiries@picstop.co.uk

Location:

Court Row Chambers, Court Row, Ramsey,
Court Row Chambers, Court Row, Ramsey
54.321427, -4.381485

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not impressed with PicStop to be honest, late delivery (blamed on courier by a rude member of staff over the phone) then when it did finally arrive it was missing a filter, we contacted PicStop again to be faced with rude emails over Christmas! Item was never replaced and further emails ignored, they are obviously desperate for the extra £12 and couldn’t afford to loose it so we have put it down to a very bad experience and will never use them again - we have since brought the filter elsewhere and cheaper!! The actual item - Celestron StarSense Exploder 80 LT is very good but the customer service is is the worst we’ve experienced in years! Personally I’d recommend looking for a more reputable company who have good customer service.”

Helpful Report

Hi Malcolm I am really sorry, and disappointed that you have not had a positive experience with us. There was an unfortunate delay with the courier delivery, this was around the busiest period in December for carriers, it is almost inevitable that there are some delays at this bottleneck time every year. As you know we apologised for the one working day delay and refunded you for this express delivery as soon as you contacted us. Your phone call to the office was actually taken by one of our directors, although you were calling with a complaint about the slight delay I am positive that he would not have been rude to you. There were a number of emails (none of which were ignored) exchanged with colleagues over the Christmas period regarding a moon filter. I have reviewed all of these emails, I genuinely and honestly cannot see any rudeness in any of the responses. We see from our CCTV that the moon filter was packed with this telescope, we asked you to re-check all the packaging one last time on: Dec 29, '21, 17:19 "Have you by any chance thrown away the packaging, could it be mixed up ?" (Customer viewed on Dec 29, 2021 @ 17:20) We had no response from you on this. My colleague had already created a replacement order for you at this point, however, you didn't respond to our email, this order was cancelled this morning. In all honesty, we have had a few customers with the same issue as you claiming not to have received the filter, most appear to have been overlooked but after re-checking they have found the filters. I think it is simply because they are so small, light, they are very easy to miss and can be discarded with the packaging. We have replaced any missing ones for our customers, and we would certainly have done this for you. Thank you.

“Very helpful when I needed assistance.”

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“Prompt, safe delivery.”

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“Received order with no problems”

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“Good, good good”

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“I bought a Celestron F6.3 focal reducer just before Christmas it arrive very quickly and am very pleased with it I would recommend picstop to anyone.”

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“1234567891p”

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“Fast, free delivery, excellent quality branded micro SD card at an unbeatable price, what is there not to like? A highly recommended provider, I will be shopping with PicStop again!”

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“Arrived quickly, items out to use immediately, I would but again”

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“Ordered my telescope very close to Christmas. Delivery was quick and fuss free. Thank you PicStop. Colin Pitt Oldham”

PicStop 5 star review on 31st December 2021

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“Great place to buy from. Excellent prices for top gear. Payment and delivery is seamless.”

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“Always a good place to shop for memory items. Have used them for a long time . Always good prices and delivery. Have been tempted several times by the offers on star gazing kit but not decided if I would get the use out of it.”

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“Great price for these items... PicStop is quick and simple to navigate and buy from. Excellent site and business. I would Highly recommend to others”

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“Fast delivery, good service. Outer Box was delivered damaged but luckily nothing was damaged inside. I would review your packaging for such an expensive item & your carrier. Apart from that hic-up, everything was excellent.”

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“Exceptional service”

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“I wanted to give a very good opinion for the online store PicStop. Always affordable prices and fast shipping. I recommend shopping with them to everyone.”

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“Excellent service and delivery great product”

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“great company, great product, will use them again and have used them previously, guaranteed genuine products, highly recommend.”

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“Easy to use site to order goods and prompt delivery well in time for Xmas”

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“The telescope came when they said. It was a Christmas present for my son and we have just put it up. He’s really pleased with it.”

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PicStop is rated 4.9 based on 9,586 reviews