Phairs Reviews

Name: Phairs
Address: 14 Blackstick RoadKillyhevlin Industrial Estate, Enniskillen
Rating: 4.74

4.7 Rating 3,404 Reviews

94 %

of reviewers recommend Phairs

4.7

Based on 3,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Phairs:

PHAIR'S FOR YOU
We bring popular and trusted brands, right to your door.
Although Phairs.com has just launched in 2020, we know eCommerce. We have been selling online since 2009.

PHAIR'S FOR THE FUTURE
We are expanding rapidly into a large number of categories such as house and home, garden & outdoor and many more. We are excited and would be delighted to be able to help you with your purchase.

Visit Website

Phone:

03300945072

Email:

customerservice@phairs.com

Location:

14 Blackstick RoadKillyhevlin Industrial Estate
Enniskillen
BT74 4EB

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phairs purchase process excellent. It was the Royal Mail delivery considering the price for delivery against item price. Gave delivery slot and waited in, no response from them and delivered the following day. Bye chance I was in.”

Helpful Report

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

“Super pricing.. so competitive ...fast delivery .swift...”

Helpful Report

Posted 3 years ago

“Bought cat food at such a reasonable price. Great service”

Helpful Report

Posted 3 years ago

“Prompt and hassle free service..Just what i needed...Thanks!!”

Helpful Report

Posted 3 years ago

“Excellent fast delivery Thanks”

Helpful Report

Posted 3 years ago

“Delivered quickly , work perfectly- just what I wanted!”

Helpful Report

Posted 3 years ago

“No problems at all...”

Helpful Report

Posted 3 years ago

“Good service and prices. Delivery came in period stated with text updates. Would use again.”

Helpful Report

Posted 3 years ago

“Yes very well done quick service”

Helpful Report

Posted 3 years ago

“Product arrived damaged as it wasn’t packed well enough. The package had clearly ripped open in transit, as it was partially wrapped in DPD tape. All photographic evidence of the damage and inadequate packing was sent to Phairs. WARNING - Customer service is by EMAIL ONLY, they would not discuss anything over the phone. It has subsequently taken multiple emails to establish that they will not deliver a replacement item and collect the damaged one at the same time. They didn’t offer that information either, their responses to my questions were incredibly vague. The response to my request to replace and collect the damaged item was a standard 10 %off NO thank you Phairs, I don’t want a damaged item at any price. I am wasting today, grounded at home, as their collection service doesn’t give time frames or collect at the weekend. I have now ordered and received the same item, in tact, from another company who are considerably more customer focused. This was the first time using Phairs and definitely the last time! Refund - TBC”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback We are sorry to hear of your experience We would like to advise that all damaged deliveries must be reported via email along with images as per our policy, so we can have evidence to provide to the courier, also all collection details must be provided via email again to have in writing for the courier, this is not a reflection on the customer service team not being available over the phone as our phone lines are open to our customers but this will all have been explained when you had first contacted. Dpd is used for collection services and do not offer a collection time frame to any of their customers that use them I am afraid so I apologise this was an inconvenience to you, our policy states we must receive damaged or faulty goods back before we can replace or refund unless of course we do not require the goods back, in this case, we did hence why we could not offer you a replacement before collection. Before we offer any replacements to a customer sometimes it is in the benefit of both customer and company to offer a discount on any slightly damaged goods and again, in this case, it was appropriate, we do this to avoid any further inconvenience of returning the goods for the customer We hope this explains the matter to you Kind regards The Phairs Team

Posted 3 years ago

“Excellent website , impressive service , very pleased switch what I brought .”

Helpful Report

Posted 3 years ago

“Excellent value and service, swift delivery. Recommended”

Helpful Report

Posted 3 years ago

“Very fast delivery and easy to order”

Helpful Report

Posted 3 years ago

“Ordered and delivered within 24 hours”

Helpful Report

Posted 3 years ago

“Very good service”

Helpful Report

Posted 3 years ago

“Thankyou so much for my recent purchase, I was so pleased to receive my item quickly and efficiently, the product was exactly as described. This was the first time I used phairs website, its a no nonsense online shop that was easy to use and navigate around. Definitely be purchasing more goods here Thankyou guys Jason”

Helpful Report

Posted 3 years ago

“Great service. Quality products too. Will definitely recommend and use again. R Sheppard Landscaping”

Helpful Report

Posted 3 years ago

“Great service definitely will use you again. Thanks you”

Helpful Report

Posted 3 years ago

“Excellent Service super fast delivery cannot fault them would use again”

Helpful Report

Posted 3 years ago

Phairs is rated 4.7 based on 3,404 reviews