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Paul Stride Reviews

4.9 Rating 125 Reviews

98 %

of reviewers recommend Paul Stride

Company Reviews

Product Reviews

4.9

Based on 125 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Paul Stride 5 star review on 9th May 2023

Paul Stride 5 star review on 20th March 2023

Roslyn Colebourne

Paul Stride 5 star review on 20th March 2023

Roslyn Colebourne

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service, even contacted me to check I hadn’t made a mistake as I ordered parts for two different seats. The knowledge that was on offer when I spoke to them was incredible, this is what makes the difference from a sales driven online store.”

Posted 11 months ago

“Great service as always.”

Posted 11 months ago

“A brilliant family run business that have all the top makes of products from pushchairs to accessories!”

Posted 11 months ago

Good Morning Anastasia, Many thanks for your kind review. I hope your daughter and grandchild enjoy using their Egg 2 pram. Many thanks again Paul Stride - York

Posted 11 months ago

“Amazing customer service, fast delivery and very responsive.”

Posted 11 months ago

“I’m so so happy with the service from the guys at Paul stride! So welcoming, the lady Holly was so friendly, great with finding out any information for me when asked! Holly was straight to get me a price and the product that I needed! The shop is such a hidden little gem! The car seat we bought got installed for us, with a great demonstration on how to put it in ourselves. Honestly can’t recommend these guys enough! If you’re considering buying something online or going into a shop, I’d definitely go to the shop! They have so many great baby items there! I’m so glad I can now travel with my daughter knowing she will be safe in her new car seat! Can’t wait to see you guys again in the future! I also emailed late on Sunday night about what products they had in, I got a reply literally instantly! With the products they have and the times they’re open for us to go have a look! Thank you so much!”

Paul Stride 5 star review on 9th May 2023

Posted 11 months ago

“I recently ordered my pram and car seat full bundle from the online website. I had a few questions before ordering and emailed in; my emails were responded to quickly and efficiently. Once the order was placed the communication was fantastic and arranging delivery was very straightforward. As a first time mum; I found finding the perfect pram very overwhelming but the process online with Paul Stride was so easy. The product is perfect quality and I couldn’t be happier with my purchase.”

Posted 11 months ago

“Great service and quality of products thanks again.”

Posted 11 months ago

“I was very pleased with the order but delivery could be a bit faster”

Posted 1 year ago

“I needed a Britax child seat sending to me within 24 hours but it was a bank-holiday weekend so I knew it was a big ask. One call to Alex at Paul Stride and everything was sorted. he assured me that the seat would be with me the next day, and it was. Brilliant service - thank you”

Posted 1 year ago

Good Afternoon James, Many thanks for the kind review of both our service and of the Britax car seat both are very much appreciated. I'm glad the carriers delivered the item prompty in time for the weekend. Many thanks Paul Stride Team

Posted 1 year ago

“Excellent service at a really good price! Ordered in the afternoon one day and received the next day, very pleased with the efficiency”

Posted 1 year ago

“Had good experience with Paul stride, received item on time.”

Posted 1 year ago

“Becky was brilliant, super friendly and helpful. The item arrived next day and I’m delighted with my purchase.”

Posted 1 year ago

“Absolutely lovely pram! I was looking for what seemed forever for a decent compact stroller and stumbled across the website! Easy to order and super quick delivery!!”

Posted 1 year ago

Hi Holly, Many thanks for taking the time to review both our service and also the buggy ordered it is very much appreciated. Many thanks again, Paul Stride Team.

Posted 1 year ago

“Great customer service and speedy delivery. Item was well packaged. Would recommend and use again. Thank you.”

Posted 1 year ago

Many thanks for taking the time to review both the product and our service both are very much appreciated. Paul Stride

Posted 1 year ago

“Quick delivery, lovely product! Will definitely order from the site again.”

Posted 1 year ago

“Brilliant service by a lovely lady”

Posted 1 year ago

“Absolutely fantastic customer service. Dropped them an email regarding the purchase of two seats, Kevin emailed back the very same day and sent me a voucher for some money off for buying two. Ordered seats that night, dispatched the following day and received on the Friday. Credit where credit is due for smaller independent businesses. Thank you!!”

Paul Stride 5 star review on 20th March 2023

Posted 1 year ago

“My order arrived quickly. But Id ordered the wrong part. Paul Stride identified the correct part and arranged an exchange without quibble and vrty efficiently. No hesitation in recommending the company.”

Posted 1 year ago

“Extremely impressed with how quick delivery was and communication through out, would definitely recommend.”

Posted 1 year ago

“What a small world, bought my own baby equipment from Paul Stride in Acomb when my husband worked there some thirty years ago, needed a car seat for my grandaughter recently and my daughter suggested I used the company she got hers from in York, was pleasantly surprised to see it was Paul Stride! Same fantastic service as thirty years ago. Thank you so much 😊”

Posted 1 year ago

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Paul Stride is rated 4.9 based on 125 reviews