ParentShield Reviews

Name: ParentShield
Address: Pioneer House, Stenson Road, Derby, Derbyshire
Rating: 4.84

4.8 Rating 636 Reviews

97 %

of reviewers recommend ParentShield

Company Reviews

Metrics

Info

4.8

Based on 636 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

About ParentShield:

ParentShield is a Great Child-Safe and Parent Friendly Mobile Network. Only Children or people needing special facilities are allowed to use it.

Every feature of the Network is designed specifically for these users and features include advanced monitoring and safeguarding tools and spending and usage controls.

Visit Website

Phone:

03301221180

Email:

hello@engine-mobile.co.uk

Location:

Pioneer House,
Stenson Road,
Derby
Derbyshire
DE73 7HL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product with great customer service, that’s fantastic value for money. One “issue”, the app keeps logging us out so we don’t always get the push notifications.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your positive feedback about the service. We're really pleased to hear that you're enjoying it, and we genuinely appreciate your support. You don't have to be logged in to receive push notifications, so that's not something to worry about. If you're experiencing repeated logouts, it might be due to cookies not being enabled or your browser being in incognito mode. Feel free to reach out to our team at 0330 122 1180, and they'll be more than happy to assist you in adjusting your phone settings to resolve the issue.

Posted 3 years ago

“Great for young kids. Love the control”

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Posted 3 years ago

“We’ve just got our 10 year her first phone so she can begin to have a bit more independence. We cannot fault ParentShield. The speed of delivery of the SIM, their communication and the helpful advice and tips in their emails and online guides has been excellent. Would highly recommend.”

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Posted 3 years ago

“I have been really impressed with ParentShield. I found it easy to set up and monitor my daughters phone use. Alongside IPhone family bits to manage app downloads etc. When I had a query, the phone was answered really quickly by an actual person in the UK who helped very quickly. Emails and communication have been outstanding. Thank you!”

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Posted 3 years ago

“With the trends and risk involved in using phones, its a welcome development, to further protect our children from exposures.The features of the line shutting down at a given time is very impressive. Unfortunately, the children are more advanced in using the Internet than the parents. Additional efforts is still needed, to keep this kids out of harm ( I still manually take the phones away from them blc it can still access the WiFi.”

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Posted 3 years ago

“Really good, we had an issue with my daughters phone and it was resolved really quickly, thanks, great service!”

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Posted 3 years ago

“very efficient and fast to act on dispatch”

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Posted 3 years ago

“We've had parentshield for nearly a week now and it's honestly the best thing for parents to have piece of mind when their child has their first phone. I've already recommended it to friends.”

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Posted 3 years ago

“My 11 year old is about to start high school, and along with a little more independence comes a little more worry for us parents. She has just got a smart phone, and we all know how the world can be a pretty messed up place sometimes. Some may say this is an invasion of her privacy, but I say it's the best way to protect her from the sad reality that is world is not as innocent as she thinks it is, and I want to protect her from that evil for as long as I can. ParentShield is just another tool for me to do that.”

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Posted 3 years ago

“Easy to setup and use, offers great protection for little ones”

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Posted 3 years ago

“Have been contacting ParentShield last few days. On each occassion they have excelled in supporting me. Kudos to the whole team. Thank you Graham and Paul.”

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Posted 3 years ago

“I am unsure why this sum is for children. It doesn't stop the phone from accessing unsuitable material, it doesn't alert the parent if that happens. I will cancel my account after 1 month and revert to a normal sum company.”

Helpful Report

Posted 3 years ago

Hi Samantha, I can see you have never logged into the ParentShield Portal to set any controls, or set any alerts, or checked any of the activity on the SIM. We provide loads of tools, loads of support, and loads of features but if you don't want to use them, there is little we can do! You also have chosen a plan with no mobile data so any problems you are having will be down to the phone settings you have applied yourself. We are available on 03301221180 if you need a hand. We'd always fully refund anyone who bought something that wasn't for them. A one-star review is completely unwarranted when all you had to do is actually use the thing you bought.

Posted 3 years ago

“Contacting ParentShield is never a disappointment, their customer service continues to be sublime.”

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Posted 3 years ago

“Very pleased with Parent Shield so far. Having just turned 11 and due to start secondary school in September, this is our daughter's first mobile. I'm so pleased that I found this in time. I feel that Parent Shield enables us to give our daughter more independence while giving us confidence that she is protected from the potential nasties of smartphones. The customer service is very responsive and helpful too. I've already recommended to several other parents!”

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Posted 3 years ago

“Baseline features and concept is good, but online portal and app needs to be more user friendly, doesn't feel that modern”

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Posted 3 years ago

“Absoutely brilliant company, idea and service. I purchased a ParentShield sim for my daughters first phone for her 11th birthday and it provides so much peace of mind, as well as providing excellent support. We couldn't get my daughters phone to connect to network data and i messages the online chat at give 8pm and I recieved an instabt reply and the issue was resolved within 3 minute's. I cannot rate them highly enough.”

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Posted 3 years ago

“I got a sim card for my daughter it's her first one and it's great. The way you can go onto portal and read texts and listen to phonecalls also means I can make sure my daughters safe”

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Posted 3 years ago

“I am very happy with parentshield. It has given me peace of mind to allow my daughter some independence, while navigating this technological world we live in. I can see that she's safe while taking her first steps to being more grown up. Has taken away the stress of letting her grow up. I have needed lots of help from the chat on the portal, the response has always been prompt and very helpful. Thank you parentshield. I have recommended you to my friend.”

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Posted 3 years ago

“Excellent security for my child's phone. I can see all the texts and hear recordings of all the calls. Easy to set up. Brilliant email support with tips about how to add useful features to the basic set up.”

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Posted 3 years ago

“Purchasing the parent shield sim has been an empowering experience, the help and support has been invaluable giving me peace of mind in an increasingly complicated digital world. Keeping my child safe while allowing her to explore her limits and understanding of the impact actions can have on line and with different apps. The recording of texts and calls will be invaluable as she transitions from primary school to secondary and the push notifications will help to curtail on line bullying”

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Posted 3 years ago

ParentShield is rated 4.8 based on 636 reviews