Paragon Bamboo Reviews

Name: Paragon Bamboo
Rating: 4.73

4.7 Rating 1,355 Reviews

93 %

of reviewers recommend Paragon Bamboo

4.7

Based on 1,355 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Paragon Bamboo:

Paragon Bamboo is the leading name in 100% bamboo bedding, including bed linen, duvets, mattress protectors and pillows with a unique 3D hollow fibre centre.

Visit Website

Phone:

+44 (0) 1892 280347

Email:

sales@paragonbamboo.com

Location:

The Long Barn, Ashdown Business Centre, Gillridge Lane
TN6 1UP

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Paragon Bamboo 4 star review on 2nd July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice dressing gown and a nice colour, I'm pleased to have the option of a natural fibre product. Only downsides are it's a bit heavy and the hook hanging loop snapped after a couple of days (probably because it's heavy!)”

Helpful Report

“Bit disappointed as the loop where you hang it was broken and the threads come out and pull very easily”

Helpful Report

“Would definitely recommend getting a fabric sample first to avoid disappointment. I didn't, and both texture (way too silky-fitted sheet wrinkles too easily) and colour (heather is not pink like the illustration of bedding on the website) are not to my taste at all.”

Helpful Report

“I was pleased to find the site. Our bed is an emperor so finding bed linen is tricky. I like the colours and wanted to start off with two sets. The material is lovely and soft. What is disappointing is that the pillow cases aren’t big enough for our pillows, which are king size. It seems odd that you don’t have king size pillow cases to match the emperor six bedlinen. That’s disappointing and means that if I continue to buy from you I’ll need to buy pillow cases from elsewhere which won’t help as they won’t match!”

Helpful Report

Marcia I am sorry that you have found the pillowcases do not fit your pillows. Our web site does clearly show the size, 75x50cm which is the standard pillow and pillowcase size in the UK. We have other customers that have purchased the flat sheets and had pillowcases made to their own measurements.

“Prompt deliver but pillow cases lacked zips as advertised”

Helpful Report

“Good communication and item was received quickly. However, the item came in plastic wrapping which I was particularly shocked at given this is supposed to be an eco friendly company.”

Helpful Report

“Service was excellent and products delivered swiftly and well packed. Sheets and duvet cover have a lovely feel and not as slippy as silk. I found the towels disappointing however. Again they are beautifully soft and I gave them a wash before using them. They remained very soft to the touch but the downside is - they don't absorb water at all well so it's a devil to dry yourself! The water seems to sit on the top of the towel instead of being absorbed into it as with cotton towels. I don't know if a combination of cotton and bamboo would be better because I ordered 100% bamboo. I certainly wouldn't buy these again which is a pity as I was looking forward to using them.”

Helpful Report

“Material is lovely - very soft, even after washing. Would have been more stars if the quality of construction of the pillowcases had been better. Quite shoddy and they twist when washed so it’s difficult to iron them neatly. Not at all pleased with those. Disappointing because the set wasn’t cheap. Wouldn’t repeat buying the set although the fitted sheet and duvet cover were ok.”

Helpful Report

“It’s a good quality product but it has a couple of faults One problem my husband gets hot and so sweat stains appear also always looks creased on the bed after sleeping in it”

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“The service is very good however I was a little disappointed to be told my order was being processed to then be told it was out of stock. The refund came very quickly which was good. Perhaps you could add an option to your website to be notified when something comes back in stock?”

Helpful Report

“Products are very good but when I emailed for a price of a particular item I was told I could find the price on the website. WELL IF I HAD FOUND THE PRICE I WOULDN'T BE EMAILING! Not the best customer service. You could easily have told me the price. I spent £496.00. I expected to be treated with respect.”

Helpful Report

“Nice material, one off sheets had a stain on it”

Helpful Report

“Quality of goods is good. Last order was delivered with the wrong size and further enquiries were needed to get hte return details.”

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“Excellent delivery . I purchased the King size 100% bamboo duvet after purchasing other bedding which I loved. Unfortunately I don't like the duvet, its heavy and feels a bit slimey! However as I had already unwrapped it, I couldn't return it, a very expensive mistake on my part. I removed it after one night and it won't be going back. I hadn't noticed the return restrictions until it was too late...”

Helpful Report

“I purchased a taupe set of duvet cover pillowcases and fitted sheet. The quality is delightful it feels amazing and on that front I’m really pleased. However the colours of the flat sheet and the pillowcases are different to the duvet cover in that they have a pink Hue to them whereas the duvet cover is what I would describe as a true taupe. I contacted the company in the hope that they would exchange pillowcases and sheet to match the duvet cover but I got a short reply saying that they are a vegetable dye and that due to this there is a slight variation in colour and shade, however it would have been helpful if when they select the items for you they select them from the same batch . I was disappointed that they didn’t offer a solution or be more helpful, so will not order from paragon again sadly.”

Helpful Report

“Sorry to report noticed no difference in temperature or comfort. The fitted bottom sheet is too big and slips and crumples but is lovely and silky and a nice colour. Regards Lily Passey”

Helpful Report

“Not sure because I still haven’t received my order”

Helpful Report

Hi Trina, firstly thank you for buying from Paragon Bamboo. We do send all orders received before 2pm weekdays out the same day, but, as I am sure you are aware, some delivery companies are having staff problems due to the current Covid-19 situation resulting in some deliveries being delayed. Your order was placed on June 1st and sent out the same day by us. Having checked with ParcelForce it seems that the problem was a delay within their system and you were informed via SMS text on 3rd June that there was a delay. Please accept my apologies for the delay and I look forward to welcoming you back as a customer again in the future. Search Result(s) 8 Answer(s) Parcel number: PBIM6346022001 Date Signed by / Location Tracking event 08.06.2020 09:13 A53754 Your delivery today - Email sent to recipient 08.06.2020 09:13 A53754 Your delivery today - SMS sent to recipient 08.06.2020 07:20 Liverpool Depot Loaded to vehicle for delivery 03.06.2020 10:42 A53754 Delivery delayed (to be rescheduled) - SMS sent to recipient 03.06.2020 02:32 UK National Sort Ctr Sorted 02.06.2020 18:49 Bristol Depot On route to hub 02.06.2020 16:02 Bristol Depot Collected 01.06.2020 20:40 A53754 Parcel despatched - SMS sent to recipient

Paragon Bamboo is rated 4.7 based on 1,355 reviews