“Ordered on 19th Dec. Received confirmation of Royal Mail tracked 24 delivery.
Nothing received to date (27-12-23)
Except 2 requests for review of service.
So here go - Useless! Not delivered for Christmas”
“14 days and still counting for my pair of shoes to be delivered. I am still waiting for the delivery and three times i tried to contact with the firm and no response. Nothing else to say. This is definitely not a professional attitude.”
Thank you for taking the time to share your experience with us ΠΑΝΑΓΙΩΤΗΣ. We apologize for the issues you had with your order of Oswin Hyde shoes, which should not have taken 14 days and counting to be delivered. We did contact you regularly and have provided tracking details for your order. However, the delay in this instance was from Couriers delivering an international order which was out of our control. We take pride in providing the highest level of customer service and it isn't very comforting that you felt let down on this occasion. We are now working to improve our international delivery timelines.
“I've still not received my shoes. Have written an email to chase and have had no response.
Further update: Shoes arrived a week late.
The wedding I had bought them for has been and gone.”
“Comfortable shoes and well presented. Absolutely shocking leather. 3 pairs and two different style later. I wouldn’t buy another pair. Extremely cracked leather and glue on the sides. Advised they needed leather cream.”
