“Beautifully curated products at fantastic prices, with brilliant customer care. I had some changes to shipping I needed to make and Andrew went above and beyond to help me, making sure I still received the item fast! Great company and would buy again :)”
“I can highly recommend Is To Me as I have previously bought Maileg products from them and have had a hassle free transaction, superb goods , very prompt postage and excellent communication from this company. Many thanks and I hope to do business with you again in the future”
Dear Rachel,
I was sorry to see your review about our sending the wrong size blanket, as confirmed in our email this was listed incorrectly on our site. As the item is the final one, we have offered a free return and refund. We are still working with you to resolve this matter and look forward to hearing from you via email.
“I recently ordered a white Mustard Made locker, which unfortunately was temporarily out of stock. The communication around this has been excellent and I was even given a discount for the inconvenience. Look forward to receiving the locker soon!”
“My two year old grandson was so excited to unwrap the wooden garbage truck and fire engine.
The toys are well made and such good quality.
They have already given him hours of fun.”
Hi Kim - lovely to hear this and hope your grandson has many happy times playing with these toys. Thank you again, for your order and taking the time to review 🥰
Hey Caroline - that's so lovely to hear! Thank you for your order and for taking the time to review, very kind of you. We hope to welcome you back soon x
“Order arrived quickly however the bolts to secure the rocker blades to the mammoth had been put on incorrectly. We had to take them off and reposition correctly before blades could be attached. This would be a manufacturer fault and not the dispatching company”
Hello, Many thanks for your order and for leaving istome a lovely review. Thank you for also highlighting this manufacturing issue with us, we will ensure this is fed back to the supplier! I hope your little one is happy with their new gift, however any further issues, please reach out to us via team@istome.co.uk or call 0330 0439 259 and we will do our best to help! x
“Such a lovely, friendly and helpful company. I had a few little issues with delivery which Andrew helped me with.
Communication was great throughout.”
Hi Charlotte, thanks for your order and time to review. Great news Andrew was able to sort everything out for you quickly! We look forward to welcoming you back soon :) x
“I purchased a Mustard locker that was unfortunately damaged when it arrived but Istome we’re amazing in resolving this, keeping me informed at all times. Excellent customer service, thankyou!”
Hi, thank you for your kind review. Really sorry about this issue but delighted to hear we were able to resolve this for you. Glad all is well and you were delighted with our service. We look forward to welcoming you back to istome again soon :) x
“Excellent service. A product which I ordered was out of stock for quite a while. It was 100% worth the wait. I was. kept .fully updated and I really can't recommend them enough.”
