“I was asked, indeed nagged to sign every drawing and part of the contract. This certainly focused me to get it right. It was a pity then that Olson did not have the same attention to detail. The wrong kit was loaded on the truck resulting in late arrival on site. This was compounded by further things having to be sent from base the next day. This put extra pressure on the install team (who worked very hard), made worse on the third day by the Office telling them they had to go on to a job in Liverpool - which was two hours drive north - although the office thought it - 'on the way home'. Again this rushed the install team - which required my builders to finish off some things we had not noticed had not been finished after Team left the site. Being asked for full payment before the team left site - therefore leaves a sour taste in the mouth. To date I am content with the product - the first winter will tell.”
Dear Mr Crewdson
We are disappointed to read your review, especially as the pictures of your Carriage House sent to the office by our installers look super, a lovely building.
The correct building was indeed loaded onto our vehicle and yes, some additional material needed to be sent on a separate vehicle, this is not unusual and is not an indication that we left something behind.
We absolutely do require every piece of paperwork to be signed by our customer's and we are meticulous in our collection of these documents prior to starting the build. All our buildings are made to order in our workshop to each of our customers requirements, our workshop and install teams are reliant on the accuracy of this information.
The install teams logistics are planned in detail to be efficient, cost effective and to minimise our carbon footprint, and of course we are governed by the hours they can work and drive by the UK Tachograph laws.
In terms of payment, unlike most of our competitors we do not ask for payment in full prior to installation, but we do ask for payment on completion of the install as is clearly stated on all of our documentation. We ask our customers to check the building with the team leader to make sure they are happy before the team leave site, and pay the final invoice.
If there were items that you feel were left unfinished on your Carriage House that necessitated your builder to complete, had you contacted the office we would have returned to put them right.
Finally, our buildings are designed to withstand not just the first winter but many winters, if you have any concerns after the first winter please do reach out to us.
