“Ok but not great. They speak Romanian all the time in front of you and it makes you wonder. My car needed minor repair and the part was there allready fixed but they still took their time and made me wait longer unnecessarily.”
Posted 2 years ago
Dear Anna,
It is the least to say surprising to hear you saying all above. Just to refresh your memory you have came on Wednesday without appointment and we accommodated a check on your car then as agreed we ordered the parts and we booked you Friday same week just to allow for parts to arrive. Next day Thursday you decide to drop the car in even though parts weren't with us but you said is fine you'll wait for our call. So dropped the car around 9:00am and then 10:54 you called to asked if car is ready, (although we agreed you'll wait for our call) when we informed part has not arrived yet. We then received the part and 11:42 we called you to inform part was received and installed.
So in light of above that can proved with exact times from call recordings and delivery times I think you should review your statement. The fact that another language was spoken when you were around was not by all means to make you feel uncomfortable and I apologies if that was the case.
Is hard to create good things but easy to damage, so I would appreciate if you would review us correctly.
“Thank you Sebastian for your support with the fix of my car. Not always the things go smooth but ended well and that’s the important part.
Hopefully next time we would improve the communication and coordination with warranty/insurance company to achieve more efficient results.
Kind regards,
Ignacio”
