Nublue Reviews

Name: Nublue
Rating: 4.88

4.9 Rating 285 Reviews

99 %

of reviewers recommend Nublue

Company Reviews

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4.9

Based on 285 reviews


Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Nublue:

For 16 years, we’ve been the go-to certified hosting and support team for serious retailers. Experts in cloud hosting and physical and digital infrastructure, we provide an optimised hosting stack that enables brands to grow as seamlessly as their technology runs.

We’re able to support any digital platform in addition to specialised managed services as:
- AWS Certified Experts
- Magento hosts since 2008
- Shopware Solution Partners
- WordPress Support Specialists
- Drupal Hosting Consultants

For ISO accredited, robust, 24/7 managed services, delivered by friendly, knowledgeable experts. Go to Nublue.

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Nublue 5 star review on 4th September 2017

DroneBit.co.uk

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Server setup was misconfigured and late, then whilst we were migrating hundreds of GB of data their tech team without notification disconnected the transfer and blacklisted our IP. They updated the server without notification so we couldn't plan for any knock on effects, which there were for hundreds of our customers. They take security very seriously but did not demonstrate experience with judgement on the difference between theoretical issues and practical issues which more seasoned admins would have shown. They are over zealous with their actions and take a policing nature on what we could and could not do and delivered these messages without manners or consideration. In Summary most likely great for small businesses without internal technical expertise but from our experience not suited to larger businesses with in house teams.”

Helpful Report

Posted 7 years ago

We are sorry you have not enjoyed your experience with us. In response to your points, with no forewarning of the specific work on the Managed Server, and all indicators suggesting the drive was about to fill (thereby taking down the server), we took the decision to cancel the process and contact you regarding this immediately after. It is difficult to anticipate every issue that server updates may introduce and yes, at times there have been issues that have resulted from keeping client servers up to date. We do indeed take security seriously, and continue to add more security checks as standard to all our hosting packages. None the less - thank you for your feedback and your custom, and good luck in the future!

Posted 7 years ago

“Started off well, but the company and employees seem more bothered about expensive invoices and costings rather than establishing any kind of relationship. We have since spent tens of thousands elsewhere, with a firm that wants a working relationship rather than just asking to be paid every 5 seconds.”

Helpful Report

Posted 9 years ago

“I can see the support for Nublue getting worse by the month. I was very happy with the support at the beginning - 4 years ago now. But as with everything, as they have got bigger, the support is getting poorer. My recent support issue was getting answered by a script rather than someone actually bothering to look at my email. I had an issue with sending emails. Rather than look into it, their first answer was that it must be my problem on my computer. This now seems to be there stock answer for most problems as this obviously saves them time and effort. The only time someone looked at this problem the way I wanted them to look at it was when I officially complained. This now seems to be the only way to get someone who knows what they are doing to get to look at your problem in detail. My service will probably be worse than ever after this review - but hey how I will just have to live with it. Bhavin Patel Director www.dermacaredirect.co.uk”

Helpful Report

Posted 10 years ago

Nublue is rated 4.9 based on 285 reviews