Now Lighting Reviews

Name: Now Lighting
Rating: 4.54

4.5 Rating 799 Reviews

89 %

of reviewers recommend Now Lighting

Company Reviews

Product Reviews

Metrics

4.5

Based on 799 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Now Lighting 5 star review on 15th April 2024

Anonymous

Now Lighting 5 star review on 24th January 2024

Lee Watts

Now Lighting 5 star review on 19th September 2023

Anonymous

Now Lighting 5 star review on 5th September 2023

Gareth Cooper

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid over £100 for a new living room light. When arrived the shade was completely smashed, excepting another shade next week. Not very well packed I am afraid.”

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Posted 1 year ago

“Took them over a week to dispatch the light fitting (yet funds taken the day of the order!). The fitting itself is not of the best quality; I'm yet to discuss this with them...”

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Posted 2 years ago

“The returns process was slow, complex, and expensive. This would put me off ordering from this website again.”

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Posted 2 years ago

“Still waiting for the item!”

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Posted 2 years ago

“Not that easy to make contact with no telephone number on website.No update when light fitting would be delivered luckily we were here when it arrived. Light fitting was not as described and lamps were missing which after making contact were sent a few days later.”

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Posted 2 years ago

“I wasn’t made aware that my order wasn’t going to be available until end of October. I’ve kept my order live but it is somewhat disappointing.”

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Posted 2 years ago

“Staff helpful on phone. 2 stars. However it is unreasonable to expect the customer to fund the return costs when the item ordered from 1 hazy photo on the website turns out to have awful glass that totally spoils the look of it. I would not have given this item a second glance if I had seen it in a showroom. 0 stars.”

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Posted 2 years ago

“Purchased a ceiling light 12 days ago and still not here. Have emailed twice and nothing. No communication whatsoever.”

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Posted 2 years ago

“cheap light, poor return”

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Posted 2 years ago

“I ordered four items from Now Lighting. I was sent an e-mail to tell me that one item was not available. I replied to their question, in the e-mail, telling them to cancel that item. They cancelled the whole order!”

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Posted 2 years ago

“Light was supplied with two tubular E27 bulbs that did not fit the light. The outer packaging said "REQUIRES TWO E27 GOLF BALL BULBS" but the website did not. According to their supplier the tubular bulbs should fit but they obviously do not (which is of concern in itself). Still waiting for Angela Rogers to respond to my email & send me bulbs that actually fit the light.”

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Posted 3 years ago

“I have not received my delivery, payment was taken from my credit card, I was notified on 22 Feb that it was with the courier - please check on this delivery”

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Posted 3 years ago

“Item not as described. Problems requesting a returns number and it cost me £11.00 to return”

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Posted 3 years ago

“My bathroom light fitting arrived in good time and was well packaged. Upon opening it we realised some essential fixings were missing. I emailed customer services to advise them and they sent replacement screws. Unfortunately these were for a completely different light fitting. Once again I contacted customer services and also uploaded a diagram of the light fitting with the missing parts circled. The missing parts eventually arrived but still had some washers and bolts missing. My husband managed to source the missing bolts from screwfix. When it came to fitting the light the length of electric cable was very short and it was impossible to fit it without removing the box enclosing the wire housing to free up some length of cable. Finally managed with a lot of struggling to fit it!! Nightmare from start to finish and not a cheap light at nearly £80! Looks great now it’s in place but would think twice before buying from this company again”

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Posted 3 years ago

“I ordered an external porch light fitting rated at 60w. When it arrived the box and safety sticker both said 10w. This led me to believe I had been sent a fitting manufactured to a lesser quality than the one advertised. When I asked for a replacement I was told the fitting I received was actually manufactured to 60w but the art work and sticker were out of date. I have no way of knowing if that is true, but seeing as I am unlikely to exceed 10w I let it drop. When installing the fitting (remember it was an external porch fitting?) the instructions state "for interior fitting only"! My experience makes me think this is a company which is not hot on accuracy - don't expect what you receive to be exactly what you order.”

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Posted 3 years ago

“Delivery was good, however found a few faults with what I ordered, replied back to them but have heard nothing back, not even a response, feeling a bit like they have taken the money and run.....its only been a few days, but feeling a bit annoyed that I am going to have to chase them on this...”

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Posted 4 years ago

“Competitive pricing. Poor delivery times. Not as promised.”

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Posted 4 years ago

Now Lighting is rated 4.5 based on 799 reviews