Nova Insurance Reviews

Name: Nova Insurance
Address: 3 Redwing Court Business Centre Ashton Road Romford Essex, Essex
Rating: 3.81

3.8 Rating 166 Reviews

81 %

of reviewers recommend Nova Insurance

3.8

Based on 166 reviews


Customer Service
Communication Channels	Telephone, Live Chat
Queries Resolved In	Under An Hour

About Nova Insurance:

Full range of personal and commercial insurances available from leading insurers

Visit Website

Phone:

0800 083 1566

Email:

info@nova-insurance.com

Location:

3 Redwing Court Business Centre Ashton Road Romford Essex
Essex
RM3 8QQ

Anonymous

Anonymous // 01/01/2019

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“Everythinks good”

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“Good company, operators are really helpful. I'm satisfied.”

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“very good”

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“Good customer service”

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“Good”

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“on the phone your team was extremely helpful and very professional, however after taking out the policy I had to complete something on line which is not a problem until you have to register your driving licence on line - I think it is a good idea so that you know exactly if or what convictions drivers have - but if you are not very computer literate then I think you would have some problems so I feel there should be an option for that part of your computer sign up. Over all I am very pleased and very happy with my policy and with all that helped in the process.”

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“Present issues about send car insurance emailed to you; and not yet received your response yet. After receiving the expected response from you, l will give you my Feedback Thanking you so much”

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“I'm happy!”

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“The link worked well although getting all the info required DVLA made it a bit complicated, after adding cards etc”

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Author didn't leave any comments.

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“Courteous, efficient service although the figure quoted online was increased by £68. However, still a reasonable figure so I am satisfied so far.”

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“Very create company”

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“I was unable to download validation paperwork on my kindle so I had to phone your customer service department and ask for paperwork to be sent via post, I was told on four different phone calls by your not so helpful customer service staff that it would be sent out that day but the paperwork still has not arrived, meaning my insurance is still not validated and my mobile phone bill has risen.”

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“The staff are friendly and informative. They knwo thier stuff but are good at getting through the chatter to the answers. And then they are really effficient just getting on with iei I prefer speaking to someone rather than a computer. The option to pay over 10 months is good for poorer but ambitious and conscientious folk such as myself. I wonder would I continue with you if I paid yearly and yes of course. Mainly because there is a human to discuss. I have not received my paperwork via my email yet for this years insurance but when you send as normal I cannot read it. But email me and I'll let you know. Now I would like to have a survey on the fact that I am your customer and what did you think of my answers? Jacqueline Aviolet”

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“Easy and straight forward application.”

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“Quick easy site with a good result.”

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“I found it a bit of hard work but got there in the end.”

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Glad we could help in the end. Thank you Stephen

“Very helpful”

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Thanks Steve.

“Unfortunately Nova were unable to quote for my home insurance policy.”

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Hi Jackie, As a broker we do not set the prices, underwriting or acceptance criteria - the insurer does. Whilst we do offer home insurance we cannot guarantee to offer cover for every building type, risk, etc. We apologise that we were unable to offer you cover on this occasion. Kind Regards, Nova Insurance

“I can only comment on my online purchase and not any other single or multiple aspects of this organisation at all. I completed an online purchase based on their offer. The offered price was the best value for a combination of overall price,for the cover amounts,and the zero excesses for both compulsory and voluntarily for buildings and building contents.”

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Nova Insurance is rated 3.8 based on 166 reviews