Nova Insurance Reviews

Name: Nova Insurance
Address: 3 Redwing Court Business Centre Ashton Road Romford Essex, Essex
Rating: 3.81

3.8 Rating 166 Reviews

81 %

of reviewers recommend Nova Insurance

3.8

Based on 166 reviews


Customer Service
Communication Channels	Telephone, Live Chat
Queries Resolved In	Under An Hour

About Nova Insurance:

Full range of personal and commercial insurances available from leading insurers

Visit Website

Phone:

0800 083 1566

Email:

info@nova-insurance.com

Location:

3 Redwing Court Business Centre Ashton Road Romford Essex
Essex
RM3 8QQ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible. Have Fleet insurance with you, tried to get a business quote from you and no response at all?”

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“Not happy as the link i pressed on said get a quote. I gave all my details and it didn't provide a quote it stated someone would ring me tomorrow”

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“Do not use this company, you will lose your money,”

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“Emailed to no response. I called on two occasions to be hung up on as the phone was answered. Emailed me today to ask for a review of the service the I did not receive.”

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Hi Daniel, thank you for taking the time to leave us a review. I can see we called on two occassions, sent three emails and two SMS messages to try and speak to you about a quote. I will ask one of the team to call you today to run through a quotation. Kind Regards, Nova Insurance

“I called Nova Insurance for house insurance quote. I am a Costco member, so I was told I would get a discount. The quote was more expensive, with less insured. Fir that reason, I stayed with my original insurer...”

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Hi Brian, Our partnership with Costco offered an exclusive discount on home insurance, but it was not a guarantee that we would beat your existing or renewal premium. We apologise if you believed this was the case. Kind Regards, Nova Insurance

“Disgusting company. Canceled my insurance quote and has not returned the money for more than two months. more 300£. Do not reply to phone calls or emails. Beware of this company. Sorry I can not put 0 stars.”

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“Had to make an amendment to our motor fleet policy when we got rid of one of our vehicles. Was told a refund would take 6 to 8 weeks. Nothing appeared so rang again. Was then told that money is then usually held on account until renewal and then deducted then!!! Totally outrageous. Will NEVER insure with them again”

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“I am not happy because the witch ai spoke don’t advice me theat I need to pay extra for each car that I need to post in insurance.he advises me theat I can put 12 cars but not to pay 4every car”

Helpful Report

Hi There, Many thanks for your feedback. Having looked into the file i can see you purchased a Motor fleet policy as you requested on your original online enquiry. You can indeed have up to 12 vehicles but you would pay a premium per every additional vehicle you add,as you would expect. Checking the notes it appears you thought a fleet policy worked as a motor trade policy does however despite your request over the phone you cannot just change to a motor trade policy as you are not a motor trader and that would be insurance fraud. I hope this clears up the matters for you and if you would like any further information please feel free to give us a call and we can explain further.

“Stay well clear of this company. They give you a good price online then call you to 'check' some details and increase the price. If you do not except the new price they charge you a cancellation fee if you do then you would have been better off with any other insurance company. If I could I would give them no starts.”

Helpful Report

Thank you for your review Mr Szabo. When completing the online quote you did not include a previous claim. During our valuation call this was confirmed with you so the quote, and therefore policy, required amendment to ensure you were covered correctly. This disclosure did unfortunately result in an increased premium. Ensuring all our customers are insured correctly is obviously one of our primary commitments.

“Do not use !!!! Terrible company !!! Terrible customer services, so many hidden charges, very unhelpful staff !!! Terrible !!”

Helpful Report

Hi Jay. We appreciate you taking the time to review us. At Nova Insurance we pride ourselves in complete transparency and all our charges are provided to you prior to purchasing a policy. During our validation call it became clear that you entered social use during the online quote when you actually required business use. This amendment did require an additional premium. Our primary commitment is to ensure that every customer is covered insured and I am sure you would appreciate this.

“please confirm which item I have purchased. I have not authorised any payment for Nova”

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“I would say they have to be one of the worst insurance company I have ever come across. They need to train their staff. Asked for documents by email that they never mentioned over the phone before taking my deposit. I cancled with in 24 hours . I only got told theirs 60 pound cancellation fee. Now they are saying 165 they are rip offs . STAY WELL CLEAR OF THIS COMPANY .”

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Thank you for your review Steven. When completing your quotation you did not indicate that the one of the drivers on the policy was using the vehicle for deliveries. Therefore during our validation call and process we did require additional documentation from you. We apologise that this may have caused you inconvenience however we do need to ensure that all our customers are correctly insured.

“i bought landlord insurance from this company in march"18 and cancelled in july"18 as i sold the rented property...i am still waiting for my refund after more than 2 months,when i call them they just fob me off with some lame excuse... use this company at your peril as you will find why they are quite cheap!!! STILL NO REFUND”

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“Chose nova insurance for my insurance as they had the lowest price however after purchasing there insurance. They raised the price by over £190 despite the fact none of my details had changed. My insurance wouldn't be valid until I paid the extra. Obviously not being happy with this I asked for my money back but was told I had to pay over £90 to cancel! Through no fault of my own I'm out of pocket so that's the reason for the negative review.”

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“I purchased insurance off the internet at a set price. Once I pay the deposit I was then telephoned to say that the price has then changed to more than double the the price that I purchased it for. And if I wanted to cancel I had to pay a £60 fee out of my deposit.”

Helpful Report

Firstly thank you Shelley for taking the time to review Nova Insurance. During our validation process, which includes a telephone call, we found that the occupation you entered online (during the quote) was incorrect. To ensure you were correctly insured the policy required us to amend this. Unfortunately this amendment resulted in an increased premium. I am sure you will agree that ensuring your insurance is valid and correct is of the upmost importance however we apologise for any inconvenience this caused you.

“I asked for my NCB numerous times. Despite me ringing of my number and not having my call answered for around 30 minutes, I decided to call of a different number and got straight though whilst my other phone was still on hold. I felt like I was being ignored.”

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“Got no confirmation of receipt of electronic signature to commence policy.”

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“I bought a insurance online and paid and they phoned me for more money”

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“Shocking shocking service, never ever again. Paid deposit for car insurance, cancelled 4 hrs later and was then told refund would take 6-8 weeks.”

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“In 35 years of insuring cars, I've never previously experienced the level of stress which your process caused. Surely, 35 years of data about my car insurance , address details, age, gender, claims record etc are available on your insurance database to verify if I am who I claim to be. Instead, I had to submit so much personal information to you, it would be possible for you to steal my identity. This has never been necessary in the past and should not be necessary now. Passport details, national insurance numbers, driving licence details, date of birth, birthplace, address, all of these are gold dust to anyone with ill intent. I hope you keep them secure and do not pass them on to anyone else. Destroy them once you have assured yourselves that I am who I claim to be!”

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Nova Insurance is rated 3.8 based on 166 reviews