Nova Insurance Reviews

Name: Nova Insurance
Address: 3 Redwing Court Business Centre, Ashton Road, Romford, Essex
Rating: 3.81

3.8 Rating 166 Reviews

81 %

of reviewers recommend Nova Insurance

3.8

Based on 166 reviews

Customer Service
Communication Channels	Telephone, Live Chat
Queries Resolved In	Under An Hour

About Nova Insurance:

Full range of personal and commercial insurances available from leading insurers

Visit Website

Phone:

0800 083 1566

Email:

info@nova-insurance.com

Location:

3 Redwing Court Business Centre,
Ashton Road,
Romford
Essex
RM3 8QQ

Anonymous

Anonymous // 01/01/2019

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“Joe was very helpful, thanks”

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Thank you Gareth for taking the time to review us. Kind Regards, Grant

“Just got my fleet covered with Nova and cannot fault the service”

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Thank you Johnny for your review and feedback. Kind Regards, Nova Insurance

“Very helpful just a little bit 2 expensive”

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Thank you taking the time to leave us a review. Kind Regards, Nova Insurance

“Terrible. Have Fleet insurance with you, tried to get a business quote from you and no response at all?”

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“Does but it says on the paper 🤣🤣🤣”

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Thank you taking the time to leave us a review. Kind Regards, Nova Insurance

“Not happy as the link i pressed on said get a quote. I gave all my details and it didn't provide a quote it stated someone would ring me tomorrow”

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“My query was taken by Sarah Banks who were very kind ,friendly and helpful. She gave me very detailed information and answer all of my questions which were quite a lot because I am making fleet insurance for the first time. Yesterday I make an inquiry and almost immediately I received an email from her and a quote! After going through every detail we found that we can change the policy for my good and add a claim bonus which I was totally forgot… And today I received a new quote which was just amazing and compared to the other companies very cheap! Very good company and professional staff. I recommend to everyone who need insurance policy and especially to those who are struggling to understand what’s included in the policy they are buying.”

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Thank you taking the time to leave us a review. Kind Regards, Nova Insurance

“Unfortunately Nova were unable to quote for my home insurance policy.”

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Hi Jackie, As a broker we do not set the prices, underwriting or acceptance criteria - the insurer does. Whilst we do offer home insurance we cannot guarantee to offer cover for every building type, risk, etc. We apologise that we were unable to offer you cover on this occasion. Kind Regards, Nova Insurance

“Do not use this company, you will lose your money,”

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“Nice company Nice service all the best Nadim National Quick courier”

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Thank you taking the time to leave us a review. Kind Regards, Nova Insurance

“Sorry no quote received yet”

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“Emailed to no response. I called on two occasions to be hung up on as the phone was answered. Emailed me today to ask for a review of the service the I did not receive.”

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Hi Daniel, thank you for taking the time to leave us a review. I can see we called on two occassions, sent three emails and two SMS messages to try and speak to you about a quote. I will ask one of the team to call you today to run through a quotation. Kind Regards, Nova Insurance

“I called Nova Insurance for house insurance quote. I am a Costco member, so I was told I would get a discount. The quote was more expensive, with less insured. Fir that reason, I stayed with my original insurer...”

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Hi Brian, Our partnership with Costco offered an exclusive discount on home insurance, but it was not a guarantee that we would beat your existing or renewal premium. We apologise if you believed this was the case. Kind Regards, Nova Insurance

“Happy with the service and quote”

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“Got referred to Nova Insurance for a van quote and they really sorted me out. Decent price. Fast service. Very simple”

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Thank you taking the time to leave us a review. Kind Regards, Nova Insurance

“Great service with a great price. A+ and highly recommended”

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Thank you taking the time to leave us a review. Kind Regards, Nova Insurance

“Great service rob was very helpful.”

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“How would I know? You've requested a review of your service, as yet you've failed to contact me to supply a service. Would assume as ever this is due to Covid.”

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Hi Robert - you submitted your quotation request on Saturday at 3:44pm and unfortunately we close at 12pm. We have been in touch this morning, less than 12 working hours later, and Nathan offered a quotation. We apologise we could not contact you sooner.

“The consultant I spoke to was very pleasant and helpful. Unfortunately, you could not match my current renewal this year.”

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“I happy, they are is really good”

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“I came across Nova Insurance through a comparison site and found them to have cheap prices and a great service. What more could you want !”

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Nova Insurance is rated 3.8 based on 166 reviews