Nova Insurance Reviews

Name: Nova Insurance
Address: 3 Redwing Court Business Centre Ashton Road Romford Essex, Essex
Rating: 3.81

3.8 Rating 166 Reviews

81 %

of reviewers recommend Nova Insurance

3.8

Based on 166 reviews


Customer Service
Communication Channels	Telephone, Live Chat
Queries Resolved In	Under An Hour

About Nova Insurance:

Full range of personal and commercial insurances available from leading insurers

Visit Website

Phone:

0800 083 1566

Email:

info@nova-insurance.com

Location:

3 Redwing Court Business Centre Ashton Road Romford Essex
Essex
RM3 8QQ

Anonymous

Anonymous // 01/01/2019

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“Accuracy, timeliness, responsible, at the right time , accessible to anyone regardless of age, nationality or experience.”

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“Very helpfull company. Was happy with the price and service received. Won't hesitate to use again.”

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“Fantastic customer service from start to finish. Took the policy out with Steve who was helpful and friendly and Scott helped me validate it online and I am now free to drive. Thank you nova. Have a good Christmas”

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“Very Reliable broker company”

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“The chap I dealt with was efficient accurate amd very helpful.”

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“I have taken this insurance out recently as I have bought a smaller car and to teach my sons to drive. I have never had so much hassle and information toupload when taking out an insurance policy. Every time I think I have done everything it asks for domething else to be uploaded. Not sure we will end up with the policy as fedup of having to get someone to scan things for me!”

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“The bottom line is: do not use this company. In the first instance, after I had paid for the policy online via a comparison website, Nova called me the following day to go over the same details, adding a couple of rather dubious questions that are never asked on any insurer's website/over the phone or on any comparison website. They increased my premium BECAUSE I DID NOT HAVE TWO ALARMS ON MY CAR. Having an alarm and an immobiliser obviously wasn't considered secure to them. Other major failings are the poor customer service on the phone, the incredibly complex method of sending in documents for validation online, and the extortionate £45 cancellation fee after the first 14 days. This company is interested only in making easy money from naïve customers. If you happen to ignore the advice to avoid them, at least do not blindly purchase a policy online - make sure you get an accurate price over the phone.”

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“Very create company”

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“excellent service and staff member i spoke to very helpfull A +++++++++++”

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“very bad way of doing things, take out an online policy then have to call back the next day, to make sure its all correct , then another email with something to sign, then a whole load of proof of who i am to scan and email, none of the links work you email tome, will never use again”

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“I gave all my details to the lady on the phone. I then paid with a debit card so you have my money. I have tried to fil in a validation on line form. I do not do up loads or down loads or whatever. And certainly not photographs or videos. All I wanted was my van insured . If you can't insure it please return my money. I have never made a claim. Never been refused insurance and been driving for over fifty years.”

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“I was unable to download validation paperwork on my kindle so I had to phone your customer service department and ask for paperwork to be sent via post, I was told on four different phone calls by your not so helpful customer service staff that it would be sent out that day but the paperwork still has not arrived, meaning my insurance is still not validated and my mobile phone bill has risen.”

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“Been using for 5years Pricing consistent Easy renewal process”

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“Terrible phone support, changes made after t&Cs agreed and forced to pay £45 admin charge when cancelling in less than 24hrs Not to mention the full list of personal information they said they required, Quite simply useless and no confidence in this company”

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“The whole experience has been ridiculous. You fill in all the forms and you think its done by returning all the relevant information. Two days later you ask for it all again and as requested done it all again. Then today you start phoning me for all the information well you have it all , in fact you have had it all twice. And I have just received another email aswell asking for it all . ABSOLUTELY RIDICULOUS”

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“Thank you for a very pleasant, professional service.”

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“if i had know prior to handing my bank card details over when purchasing a van insurance for nova to then e mail me to complete the transaction for me the to upload the following : all drivers driving cards back and front / copy of utility bill / proof of no claims / log on to dvla website for a unique password which lasts 21 days ?? i admit this is not easy for myself as quite a dinosaur on computers so photocopied all info send registered post !! take not nova start telling your potential customers what you expect PRIOR to any insurance purchases go through had i known that i had further hurdles to jump i would have not taken this policy out !!! ah and last point when you do bring this to the agents attention a £45,.00 cancellation fee comes in to equation ? absolute joke not happy but will have to see a year out with them buyer be aware you have been warned 1 out of 10”

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“The staff are friendly and informative. They knwo thier stuff but are good at getting through the chatter to the answers. And then they are really effficient just getting on with iei I prefer speaking to someone rather than a computer. The option to pay over 10 months is good for poorer but ambitious and conscientious folk such as myself. I wonder would I continue with you if I paid yearly and yes of course. Mainly because there is a human to discuss. I have not received my paperwork via my email yet for this years insurance but when you send as normal I cannot read it. But email me and I'll let you know. Now I would like to have a survey on the fact that I am your customer and what did you think of my answers? Jacqueline Aviolet”

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“In brief: a poor customer care service, flippant attitude, unwillingness to negotiate a suitable date for payments to transfer. The fees went up the day after we booked online.”

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“I would not ever use this company again. No one contacted me to verify my policy details or who I was. I received no policy details and when I contacted Nova and was told I hadn't given the correct information I was told I would be charged £45 to cancel a policy I didn't even receive policy documents for.”

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Nova Insurance is rated 3.8 based on 166 reviews