Nova Insurance Reviews

3.82 Rating 158 Reviews
72 %
of reviewers recommend Nova Insurance
Merchant Metrics
Customer Service
Communication Channels
Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Nova Insurance Reviews

About Nova Insurance:

Full range of personal and commercial insurances available from leading insurers

Visit Website

Phone:

0800 083 1566

Email:

info@nova-insurance.com

Location:

3 Redwing Court Business Centre
Ashton Road
Romford
Essex

Anonymous
Anonymous  // 01/01/2019
Got no confirmation of receipt of electronic signature to commence policy.
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The customer service is very good
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great cover very easy and very good on price against all other companies perfect thankyou
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Effecient service to start with, including rapid set up of my policy. However, I was assured over the telephone that my domestic van policy would cover me for occassional driving between different work sites for my employer and asked for e-mail confirmation of this; I was promised the e-mail but it never arrived. I then discovered that I had an applicable non-claims bonus not declared at the time of taking out the policy; I passed on details to Nova several weeks ago with a request to amend the policy accordingly, but have had no reply. A couple of weeks after taking out the policy my credit card was charged an additional adminstration fee of around £25 with no explanation. I have queried all of this by e-mail but received no reply. So, overall, poor service so far and Nova has proved to be disappointingly unresponsive after the initial policy premium was paid. This leads me to wonder how bad the service would be in the event of a claim.
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Was good and easy to use
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Excellent customer focus and ease of transaction
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Everythinks good
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Very helpful, patient and easy to talk to also fast process more than happy with the customer service
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Another Renewal of policy gone smoothly.
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I found that the service was very good and very helpful, would recommend to my friends the price is also reasonable.
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Good company, operators are really helpful. I'm satisfied.
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I am happy at the moment with this product so I will share with another person's or friend's
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It was really easy to make insurance my car with NOVA INSURANCE I made it on line I had to call costumer service center when I called they made me some more discount I would like to say thank you and I will Recomend NOVA INSURANCE to my friends. Kind regards Okkes Torbas
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very good
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Great service
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Very Good, Been Using for Years
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Bought through comparison site. Not the cheapest but included legal assistance which cheaper quote didn't. By chance I read the schedule they sent me and saw legal wasn't included so I contacted them and pointed out I expected it would be. Polite reply from them saying unfortunately legal is not included in the item I purchased. I helpfully sent them a copy of the comparison site results page and repeated I would like to receive what I relied on to make the purchase, That was 5 days ago and apparently they are still looking into it. So, in my opinion they sell under false pretences, don't admit any fault and have a very loose view of what constitutes customer service. Based on my experience to date I would not be confident in ever having a claim settled satisfactorily,
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Good customer service
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Hopefully great service from nova Unfortunately can't login to my account
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great job 100%
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Nova Insurance is rated 3.82 based on 158 reviews