“We have worked with Norango for many years. In the early days I was looking for a call centre to deal with a number of our clients’ needs. These clients include major organisations such as Sainsburys and Virgin Media. The requirement was a service to take important calls and log incident reports. What mattered the most when looking for the right company was trust, security and sustainability. The reason why I chose Norango for this project was because I received good first impressions from them. In the early days we were immediately happy with the service. I find that they are responsive to change. I totally trust them and because of this I would recommend them to other businesses should they require their services. "”
Thank you so much Philip. Here at Norango we appreciate how important your work is and how important that the calls are handled carefully and confidentially.
We have enjoyed our relationship with Risk Avert and look forward to maintaining it for many years to come.
“We have worked with Norango numerous years and are continually impressed with the first class service they provide. We have found the virtual receptionists to be very professional and welcoming; answering all of our customer enquiries courteously and efficiently.
Norango is without doubt an extremely effective way to manage our ‘out-of-hours’ business calls. The team relay all messages accurately and promptly, which is a trait we value very highly; as it is an important part of our service as a coffee machine and supplies distributor to respond to all incoming calls.
Because of the faultless service they provide, we would highly recommend Norango. They are a genuine asset to our business and we are a very satisfied customer.”
Thank you Nicole; it´s great to know that we have a valued promoter in Roasted Coffee! Our commitment is always to exceed expectations, and thank you for continuing to use Norango, as we love working with you.
“We have been happy customers of Norango for about 6 years. They help us provide a 24hr peace of mind service, of which it is imperative that someone is there to answer the phone immediately. They are efficient and professional and I would highly recommend them.”
“We have been customers of Norango for many years and have always been extremely satisfied with the service they provide. We have multiple accounts set up and are adding more. Our clients are really happy they can speak to a person instead of an answerphone. Nothing is too much trouble for Norango i would highly recommend them they are an asset to any Business.”
“'What was fantastic initially about Norango was that they were extremely flexible with their terms so we were not tied into any nasty contract. We were also given a free trial period which was great as we did not have any idea of the amount of calls they’d be taking for us. We have been extremely happy with the service ever since... They have done exactly what it says on the tin. They are highly competitive within their market and we would definitely recommend them to other businesses.'”
“We are a family run Master Thatching Company. As you can imagine travelling as much as we do and being on roofs most of the day it is very hard to answer calls when necessary...a friend recommended Norango to us and we haven't looked back, not only are there staff efficient and personable, the messages we receive are always clear and concise and our clients often comment on how professional they are. They have saved us the worry of missing those all important calls, we would happily recommend their services especially for small to medium sized business's.”
“Before finding Norango we were not sure if we were missing calls and therefore losing information. We decided to seek an out of hours service to overcome this issue. In the early days were concerned that customers would be put off that they are not speaking to people at the company itself. However we were surprised and delighted to learn that in fact around 90% of the callers actually think they are speaking to a member of Eurotank, meaning that Norango gave the impression of being an extension to our company. When first looking for such a service we made a comparison with other companies and Norango came out the best with regards to cost. We got what we wanted with the service and we were surprised at the amount of calls we were missing. It certainly works well to capture these calls and for this reason we would definitely recommend their services and encourage other companies to give it a go!”
Thank you Glenn. This is something we hear on a regular basis, people not realising how many opportunities they were missing by missing telephone calls. It is always a pleasure to work alongside Eurotank Environmental.
“Ceterna is an expert, certified Salesforce CRM partner delivering agile and innovative cloud CRM solutions. Your business is built on relationships -- creating them, managing them, and delivering high-quality results. Ceterna knows it well – we bring the same commitment to serving our clients. In today’s fast-moving environment, you need a powerful solution to harness those relationships and drive your growth. We can show you the answer. Ceterna is a Salesforce CRM partner and certified implementation experts. We deliver agile and innovative Cloud CRM solutions.
We found Norango when we were starting up the businesses and needed someone to provide us with a telephone system. We looked around and Norango had the best deal and could provide us with exactly what we were looking for. We were very pleasantly surprised to find that the answer service came along with the package. So rather than have a machine take our calls when we were unavailable, a live person would take a message for us. We have been happy clients for 4 years now and we have never had any problems. For this reason we would definitely recommend Norango’s services. Anyone who might be unsure or sitting on the fence I would encourage them to “Go for it”! Further reasons are that Norango provides a good quality service and they have nice friendly people working there.”
“"MDS was formed in 2002 and, over its 12 year history, has provided secure hosting, technical and fully managed services to a number of global enterprises (e.g. Vodafone, Capgemini, Capita, Ericsson, Hewlett Packard). MDS offers a multitude of services to meet our client´s specific business requirements and our Professional staff make it their business to listen to our clients and provide a bespoke service to our clients.
We have been extremely happy clients of Norango for many years we have never had any complaints and would definitely recommend your services. Go on! Give it a go!"”
“Symbox® are global providers of Business Process & Workflow Management software, solutions and managed services to the Communications, Broadcast & Media Industries. The Symbox® BPMS platform and portfolio of solutions, are available on premise/on demand or as a managed service and help automate, manage and optimize customer, financial, operational and IT based processes, in order to increase revenue, reduce churn, minimize cost and maximize productivity.?
As a busy organisation we decided to find a partner to help manage our calls thus ensuring we did not miss any really important calls. In the early days we were concerned that this could lead to a loss of control and we were ultimately concerned about the quality of the service, however we soon found that we needn’t have had such concerns. What has been great about this project is that we don’t have to immediately take every call. Instead we can filter the calls, allowing us to focus on the most important calls first. Norango has provided the service we’d expect from a call answering service. Norango’s staff members are both professional and polite. We would recommend Norango to other businesses as “It does what it says on the tin” they provide a service which we need. If a company were to be sitting on the fence about whether to work with Norango or not I’d tell them that they have probably got more important things to be worried about and to just get on with it thereby giving themselves more time to focus on their more important business issues. - Gordon Perry, Chief Operating Officer”
Gordon, that you so much for your valued feedback. Here at Norango we appreciate the concerns that businesses may have once a 3rd party is handling their calls, however we aim to provide a totally seamless customer experience, to improve both customer satisfaction and your bottom line.
“Offering a 24/7 call handling service, 365 days of the year, Norango certainly does what it says on the tin. No matter what time the call is taken, whether it’s the middle of the night, Norango’s staff remain professional and upbeat. They are reactive and open to any change we might require and we would certainly recommend them.”
“'We have been happy customers of Norango for many years. We initially sought their services as we needed an out of hour’s telephone answering service. We have been extremely happy ever since. What pleases us the most is the promptness of getting the messages passed across, which means we can get things dealt with quickly and efficiently. We would definitely recommend their service as it is fool proof. If anyone were to be unsure whether to go ahead or not we would say “Go for it”!!'”
“"We are independent intermediaries authorised and regulated by the Financial Conduct Authority for general insurance and for life assurance and associated products. We have been established for 50 years, and as such have a wide experience of the insurance products available and the Insurers which offer them.
Following a tragic fire at our premises we were left with no phones or phone line. Our telephone provider at the time was completely useless. We were told that it would take between 6 to 9 weeks to have our phones back up and running. This of course would have been catastrophic to our business which relies heavily on our telephone network. They promised one transfer of the main number to a mobile phone only! What Norango were able to do was near on a miracle. They had us set up with a complete phone system within 24 hours. Luckily I knew the owner of Norango, Mike and so they were the first company I thought of when the disaster happened. Julian was fantastic at getting it set up in record time and has been hugely supportive ever since, should any issues arise Julian is always there when we need him.
We would certainly recommend Norango to other businesses based on the success and amazing help they’ve been to our company. If anyone were unsure whether to go ahead we would certainly encourage them to “Give it a go”!"”
Hi Mark and thank you for such amazing support. We love having the ability to get our clients up and running rightaway, especially in a make or break situation such as you sadly experienced. It´s our pleasure to continue to work with you.
“We have been using Norango for over 4 years and the company has always adapted to our changes and helped us when we needed additional support on the phone. The messages taken are always clear and full of the relevant information. Thanks for all your help and look forward to continue to your use service in the future”
Thanks, Maria for your great feedback. We are always happy to adapt to your needs as they change, and our in-house e-learning platform ensures that our team are always fully aware of updates and revisions to your requirements.
“We are a family run business rapidly growing and quickly began missing too many calls. There are times when we are both unavailable and felt we needed someone to answer these calls from potential/existing clients.
We were slightly worried about the Norango receptionists not knowing enough about our business and that this may have become obvious while speaking to our customers.
They have proved us wrong on this and gather all relevant information quickly and efficiently from the callers so we can then deal with the calls accordingly.
We would definitely recommend (and have done) Norango’s services to smaller organisations running on a larger scale. It saves the cost of hiring someone to be there all day with not much else to do and lets us not worry about missing any communication with our clients.”