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Norango 247 Reviews

4.9 Rating 76 Reviews

100 %

of reviewers recommend Norango 247

Company Reviews

4.9

Based on 76 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Phone:

02070999325

Location:

18 Soho Square,
18 Soho Square
London
W1D 3QS

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Anonymous

Anonymous // 01/01/2019

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“Coachhire.com are the first truly global group transport provider, with over 15,000 chauffeured coaches and minibuses in more than 50 countries. As a global transport supplier with drivers operating a 24 hour service it is crucial to our business that customers and drivers alike have access to our support teams and journey management system around the clock. Norango provide us with intelligent support, their staff confidently and securely access our systems liaise between our clients, supplier and personnel in an efficient manner but without losing the personal touch. Too often call centres provide a wooden, scripted and unintelligent service, with Norango we are confident that no matter the time of day or day of the week, our clients and suppliers will be met with friendly and helpful response to their calls.”

(Coachhire Hire) -

Thank you Alan; it´s so satisfying to be able to help in this way! We see ourselves as an integral part of your team, and integrating directly with your systems ensures an efficient service to all your clients..

“"As the UK's foremost specialist in efficient steam generation, we pride ourselves on our exemplary customer service, fast quotation response, quick order turnaround, and competitive pricing structure. Known as "The Green Steam Company" we offer cost and carbon cutting solutions to a variety of industries and it is important to us to use suppliers that assist us in this goal. Norango´s low impact business model means that we can use a call handling service whilst having very little effect on our carbon footprint. We are proud that our boilers are extremely reliable but when there is an issue it is important that our 24 hour contract clients can access our support services whatever the time, day or night. In October 2014 we contacted Norango and they were able to provide everything we were looking for. They handle calls from our clients, suppliers and potential clients, filtering them accordingly and make sure, when needed, our on call engineers are contacted without delay. In fact, we were amazed by the number of calls we were missing and have even signed up new clients onto our 24 hour contract as a result which means the service it is paying for itself! Here at CFB Boilers Ltd would highly recommend other businesses to use Norango´s services".”

(CFB Boilers) -

Hi Brenda; we are so delighted to know that we have played a vital part in helping to grow your business. Norango provides 24-7 cover as standard, 365 days a year, so that you and your customers have total peace of mind. It´s our pleasure to provide this service for you!

“"As an industry who provides support as we do, we need to provide our customers with a 24 hour support line, and know that there will always be someone available to take that important call. We are a fairly small business so it is not always possible to have somebody manning the phones day and night and at weekends. Norango have enabled us to continue with our day to day office hours and be sure that there will always be an agent ready to answer our call, whatever time of the day. When using an answering machine or a call forwarding system, there is always the risk that these will get lost or not functioned properly, where as Norango deliver a personable answer every time. Smaller businesses that need this 24 hour phone coverage will definitely benefit from Norango at a great cost!"”

(Dankosec) -

Thanks, Nicola, for your fantastic review. Here at Norango we love to champion small businesses, and provide them with a corporate level service but adding a very personal, individual touch. We do this 24-7, so that your business is always open for business!

“We have worked with Norango for many years now. We find them flexible and fast at updates or changes to our numerous accounts over the years and do keep us posted at all times.”

(Accident Claim Line) -

Thank you Kylie for such positive feedback. Our cloud-based, virtual structure enables us to respond in super quick time to change requests, and our management support is all part of the service!

“We have worked with Norango for many years. In the early days I was looking for a call centre to deal with a number of our clients’ needs. These clients include major organisations such as Sainsburys and Virgin Media. The requirement was a service to take important calls and log incident reports. What mattered the most when looking for the right company was trust, security and sustainability. The reason why I chose Norango for this project was because I received good first impressions from them. In the early days we were immediately happy with the service. I find that they are responsive to change. I totally trust them and because of this I would recommend them to other businesses should they require their services. "”

(Risk Avert) -

Thank you so much Philip. Here at Norango we appreciate how important your work is and how important that the calls are handled carefully and confidentially. We have enjoyed our relationship with Risk Avert and look forward to maintaining it for many years to come.

“We have worked with Norango numerous years and are continually impressed with the first class service they provide. We have found the virtual receptionists to be very professional and welcoming; answering all of our customer enquiries courteously and efficiently. Norango is without doubt an extremely effective way to manage our ‘out-of-hours’ business calls. The team relay all messages accurately and promptly, which is a trait we value very highly; as it is an important part of our service as a coffee machine and supplies distributor to respond to all incoming calls. Because of the faultless service they provide, we would highly recommend Norango. They are a genuine asset to our business and we are a very satisfied customer.”

Thank you Nicole; it´s great to know that we have a valued promoter in Roasted Coffee! Our commitment is always to exceed expectations, and thank you for continuing to use Norango, as we love working with you.

“We are very happy and satisfied customers of Norango. They provide a 24 hour peace of mind service. They are very efficient and professional and I would definitely recommend them to anyone asking.”

(Quentrall) -

Thank you Aiseling, it is always a pleasure to handle calls for Quentrell.

“We use Norango as we are always travelling and have piece of mind that any inquiries are dealt with professionally and efficiently. We would recommend Norango very highly.”

Thank you Neil, Project Generation is a dynamic company and we have enjoyed working with you to ensure that your level of professionalism is maintained for each and every call.

“Very important for us to be able to get away from the office sometimes and be confident that somebody is going to answer the phone in a professional way. Top marks, brilliant service.”

Thank you Seb, we love working with Palmer and Parker who care about their clients and appreciate how important quality call handling really is.

“We have been using Norango for many years and are very pleased with the service they provide.”

(The Grey Matters) -

Thank you for your comments Jo. We understand that The Grey Matters feels passionately about their business and have enjoyed handling your calls.

“We have been happy customers of Norango for about 6 years. They help us provide a 24hr peace of mind service, of which it is imperative that someone is there to answer the phone immediately. They are efficient and professional and I would highly recommend them.”

“We have been customers of Norango for many years and have always been extremely satisfied with the service they provide. We have multiple accounts set up and are adding more. Our clients are really happy they can speak to a person instead of an answerphone. Nothing is too much trouble for Norango i would highly recommend them they are an asset to any Business.”

(Chief Vehicle Rentals) -

Thank you Louise, we are proud to work along Chief Vehicle Rentals.

“'What was fantastic initially about Norango was that they were extremely flexible with their terms so we were not tied into any nasty contract. We were also given a free trial period which was great as we did not have any idea of the amount of calls they’d be taking for us. We have been extremely happy with the service ever since... They have done exactly what it says on the tin. They are highly competitive within their market and we would definitely recommend them to other businesses.'”

Thank you Malcolm. We aim to please :-)

“We are a family run Master Thatching Company. As you can imagine travelling as much as we do and being on roofs most of the day it is very hard to answer calls when necessary...a friend recommended Norango to us and we haven't looked back, not only are there staff efficient and personable, the messages we receive are always clear and concise and our clients often comment on how professional they are. They have saved us the worry of missing those all important calls, we would happily recommend their services especially for small to medium sized business's.”

Thank you Sam. We are pleased to hear that you are not losing so many phones these days when trying to answer from the rooftops!!

“Before finding Norango we were not sure if we were missing calls and therefore losing information. We decided to seek an out of hours service to overcome this issue. In the early days were concerned that customers would be put off that they are not speaking to people at the company itself. However we were surprised and delighted to learn that in fact around 90% of the callers actually think they are speaking to a member of Eurotank, meaning that Norango gave the impression of being an extension to our company. When first looking for such a service we made a comparison with other companies and Norango came out the best with regards to cost. We got what we wanted with the service and we were surprised at the amount of calls we were missing. It certainly works well to capture these calls and for this reason we would definitely recommend their services and encourage other companies to give it a go!”

(Eurotank) -

Thank you Glenn. This is something we hear on a regular basis, people not realising how many opportunities they were missing by missing telephone calls. It is always a pleasure to work alongside Eurotank Environmental.

“Ceterna is an expert, certified Salesforce CRM partner delivering agile and innovative cloud CRM solutions. Your business is built on relationships -- creating them, managing them, and delivering high-quality results. Ceterna knows it well – we bring the same commitment to serving our clients. In today’s fast-moving environment, you need a powerful solution to harness those relationships and drive your growth. We can show you the answer. Ceterna is a Salesforce CRM partner and certified implementation experts. We deliver agile and innovative Cloud CRM solutions. We found Norango when we were starting up the businesses and needed someone to provide us with a telephone system. We looked around and Norango had the best deal and could provide us with exactly what we were looking for. We were very pleasantly surprised to find that the answer service came along with the package. So rather than have a machine take our calls when we were unavailable, a live person would take a message for us. We have been happy clients for 4 years now and we have never had any problems. For this reason we would definitely recommend Norango’s services. Anyone who might be unsure or sitting on the fence I would encourage them to “Go for it”! Further reasons are that Norango provides a good quality service and they have nice friendly people working there.”

(Ceterna) -

“"MDS was formed in 2002 and, over its 12 year history, has provided secure hosting, technical and fully managed services to a number of global enterprises (e.g. Vodafone, Capgemini, Capita, Ericsson, Hewlett Packard). MDS offers a multitude of services to meet our client´s specific business requirements and our Professional staff make it their business to listen to our clients and provide a bespoke service to our clients. We have been extremely happy clients of Norango for many years we have never had any complaints and would definitely recommend your services. Go on! Give it a go!"”

(MDS) -

Thanks, Stephen; it´s really rewarding to continue to provide our call handling services and know that you recommend us!

“Symbox® are global providers of Business Process & Workflow Management software, solutions and managed services to the Communications, Broadcast & Media Industries. The Symbox® BPMS platform and portfolio of solutions, are available on premise/on demand or as a managed service and help automate, manage and optimize customer, financial, operational and IT based processes, in order to increase revenue, reduce churn, minimize cost and maximize productivity.? As a busy organisation we decided to find a partner to help manage our calls thus ensuring we did not miss any really important calls. In the early days we were concerned that this could lead to a loss of control and we were ultimately concerned about the quality of the service, however we soon found that we needn’t have had such concerns. What has been great about this project is that we don’t have to immediately take every call. Instead we can filter the calls, allowing us to focus on the most important calls first. Norango has provided the service we’d expect from a call answering service. Norango’s staff members are both professional and polite. We would recommend Norango to other businesses as “It does what it says on the tin” they provide a service which we need. If a company were to be sitting on the fence about whether to work with Norango or not I’d tell them that they have probably got more important things to be worried about and to just get on with it thereby giving themselves more time to focus on their more important business issues. - Gordon Perry, Chief Operating Officer”

(Symbox) -

Gordon, that you so much for your valued feedback. Here at Norango we appreciate the concerns that businesses may have once a 3rd party is handling their calls, however we aim to provide a totally seamless customer experience, to improve both customer satisfaction and your bottom line.

“Offering a 24/7 call handling service, 365 days of the year, Norango certainly does what it says on the tin. No matter what time the call is taken, whether it’s the middle of the night, Norango’s staff remain professional and upbeat. They are reactive and open to any change we might require and we would certainly recommend them.”

“'We have been happy customers of Norango for many years. We initially sought their services as we needed an out of hour’s telephone answering service. We have been extremely happy ever since. What pleases us the most is the promptness of getting the messages passed across, which means we can get things dealt with quickly and efficiently. We would definitely recommend their service as it is fool proof. If anyone were to be unsure whether to go ahead or not we would say “Go for it”!!'”

Thank you Lynne; it´s great to know that we have been part of your business growth and development. We love the "go for it!" approach too!

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Norango 247 is rated 4.9 based on 76 reviews