“I have already given a review but not quite got the hang of the stars thing ! They are five star....I have worked with Norango and used their services for several years now in the TV & Media world where I operate. I have always found them to be helpful and very efficient. They are a Call Centre I would always recommend.”
Thank you Daniel for your great review. Here at Norango we pride ourselves on dedicated staff and the quality of our service, and are very pleased that you enjoy our service and professionalism. Regards Maria Jones Director of Finance at Norango.
“The customer service is excellent and, even when errors are (rarely) made, their response is swift and issues immediately addressed. Maria and Asa have been particularly helpful and friendly. Great team....thank you!”
“Norango have been answering my phone calls since I started my swimming pool & Spa maintenance business over 2 years ago.
I can not express enough how this service is amazing value for money but most importantly, I never miss a call from potential clients.
Try it for yourself & I promise, you won’t be disappointed.
“Norango has helped us loads: previously our operations team spent about 50% of their day fielding calls: now only the most important ones come through. We tried a few other phone answering services but we loved their flexibility in adapting to the systems we use: feeding directly into our helpdesk and CRM systems. Highly recommended!”
“Norango look after our out of hours calls for us. They do a good job speaking our clients and sending messages through. Also if we need anything changing on our accounts its always dealt with promptly by Norango and changes made almost instantly.”
Thank you so much, Kylie. It´s part of our commitment to quality service to be able to respond to change requests and updates in real-time, and we are delighted to be able to handle your calls and help your customers.
“As a travel company we are faced with emergency situations worldwide.
Norango were able to assist urgently with our request to change our requirements and at very short notice. This enabled us to provide a bigger team for affected travellers.
The whole team are always so helpful and friendly.
Thanks so much
Thanks Tracey for letting us know that we needed to improve our spelling of some of the more unusual names that we handle. We are always receptive to constructive feedback such as this, since continuous business process improvement is a big priority for us. We´re glad we were able to resolve this, and continue to take the pressure off your team.
“Coachhire.com are the first truly global group transport provider, with over 15,000 chauffeured coaches and minibuses in more than 50 countries.
As a global transport supplier with drivers operating a 24 hour service it is crucial to our business that customers and drivers alike have access to our support teams and journey management system around the clock.
Norango provide us with intelligent support, their staff confidently and securely access our systems liaise between our clients, supplier and personnel in an efficient manner but without losing the personal touch.
Too often call centres provide a wooden, scripted and unintelligent service, with Norango we are confident that no matter the time of day or day of the week, our clients and suppliers will be met with friendly and helpful response to their calls.”
Thank you Alan; it´s so satisfying to be able to help in this way! We see ourselves as an integral part of your team, and integrating directly with your systems ensures an efficient service to all your clients..
“"As the UK's foremost specialist in efficient steam generation, we pride ourselves on our exemplary customer service, fast quotation response, quick order turnaround, and competitive pricing structure.
Known as "The Green Steam Company" we offer cost and carbon cutting solutions to a variety of industries and it is important to us to use suppliers that assist us in this goal. Norango´s low impact business model means that we can use a call handling service whilst having very little effect on our carbon footprint.
We are proud that our boilers are extremely reliable but when there is an issue it is important that our 24 hour contract clients can access our support services whatever the time, day or night. In October 2014 we contacted Norango and they were able to provide everything we were looking for.
They handle calls from our clients, suppliers and potential clients, filtering them accordingly and make sure, when needed, our on call engineers are contacted without delay.
In fact, we were amazed by the number of calls we were missing and have even signed up new clients onto our 24 hour contract as a result which means the service it is paying for itself!
Here at CFB Boilers Ltd would highly recommend other businesses to use Norango´s services".”
Hi Brenda; we are so delighted to know that we have played a vital part in helping to grow your business. Norango provides 24-7 cover as standard, 365 days a year, so that you and your customers have total peace of mind. It´s our pleasure to provide this service for you!
“"As an industry who provides support as we do, we need to provide our customers with a 24 hour support line, and know that there will always be someone available to take that important call.
We are a fairly small business so it is not always possible to have somebody manning the phones day and night and at weekends.
Norango have enabled us to continue with our day to day office hours and be sure that there will always be an agent ready to answer our call, whatever time of the day.
When using an answering machine or a call forwarding system, there is always the risk that these will get lost or not functioned properly, where as Norango deliver a personable answer every time.
Smaller businesses that need this 24 hour phone coverage will definitely benefit from Norango at a great cost!"”
Thanks, Nicola, for your fantastic review. Here at Norango we love to champion small businesses, and provide them with a corporate level service but adding a very personal, individual touch. We do this 24-7, so that your business is always open for business!