Nibble & Gnaw Reviews

Name: Nibble & Gnaw
Rating: 4.81

4.8 Rating 767 Reviews

96 %

of reviewers recommend Nibble & Gnaw

4.8

Based on 767 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About Nibble & Gnaw:

Everyone involved in Nibble & Gnaw is a pet owner. And we all want the same thing: our pets to be happy and healthy. That’s our mission. It's the reason we founded the business.

We all know that diet is the most important thing for keeping small animals happy and healthy, and that forage should make up about 90% of their diet.

One day, whilst complaining about the poor quality of hay being sold, one of our friends said: "You know the hay I take into the Middle East for their thorough-breds? What about bringing that in to the UK for rabbits and guinea pigs?"

And that's how Nibble & Gnaw got started!

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Nibble & Gnaw 5 star review on 25th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am afraid my 2nd cut Timothy Hay was a little too coarse for my piggies.”

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Posted 7 months ago

Hi Ann, I am so sorry that you weren't happy with your second cut hay! We have a new batch arriving at the end of the month. If you could email info@nibbleandgnaw.com we can arrange to send you out a new box once this batch arrives? Thanks, Matthew

Posted 7 months ago

“The second cut timothy hay arrived well packaged, and smelling lovely. My rabbits enjoyed it.”

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Posted 8 months ago

Thank you so much for leaving feedback, we really appreciate it and are delighted to hear that your bunnies are enjoying their Nibble & Gnaw hay :)

Posted 8 months ago

“Looked great but not eaten by my Guinea pigs who are the fussiest.”

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Posted 1 year ago

“Sorry but my buns weren’t very excited by the hay so I’m not going to spend money on it”

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Posted 1 year ago

“I ordered the try me box of 1st & 2nd cut hay. The first cut was ok but the second cut was full of brown so went in their litter trays. Not happy. I contacted them and all I got was 'we will pass it on'. No mention of a replacement bag so my guinea pigs could try it. customer service = nil. UPDATED REVIEW: After my wife left the above review we were contacted and offered a replacement and a refund because there should not be any brown bits in the hay at all. The replacement box of 1st and 2nd cut hay arrived a few days later. Upon opening the box the contents looked exactly the same as the original box; 1st cut was fine, and our guinea pigs love it. The 2nd cut has loads of brown bits in it. So we are left to believe that this is what all the 2nd cut hay would be like and we won't be ordering any more of it. We've revised the stars left to now show 3 stars instead of the original 2 because an effort was made to rectify the situation with a refund and a replacement. We also added a couple of photos of the replacement 2nd cut hay.”

Helpful Report

Posted 1 year ago

“Ordered the mixed box to try & let my bunnies decide which one they liked best. The 1st cut looked very green & not much wasted at all but the 2nd cut alot of it was brown dead strands so they left a majority of that & that just became bedding hay. I was a little disappointed with the quality of the bag of 2nd cut so if I ordered again it would have to be the 1st cut.”

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Posted 1 year ago

“Initially my review of the hay from nibble and gnaw would have been easily 5 stars because the quality of their second cut hay was so good and so much loved by our 2 bunnies but after the latest batch that has been so much below that standard I,m afraid I can only give them 3 stars. This time our bunnies have wasted so much of it and it is a horrible brown colour too so I really can't blame them. I was told by nibble and gnaw when I approached them about this issue that the quality of the delivery can't be guaranteed and they thought the next batch would be better!”

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Posted 1 year ago

“I was hoping my bunnies would like this hay but I was a little disappointed as the first cut was quite dusty and the second cut was brown. Back to Oxbow and Science Selective for a better quality hay. Didn’t like the guilt trip leaflet that came with the samples telling me not to post a bad review!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for the frank and honest review, we welcome all feedback. I'm sorry you weren't happy with the quality of the hay, but as the leaflet mentions we'd love the opportunity to fix the issue before you set your mind on us completely. We can refund your order or, if you're amenable to the idea, we can send you a fresh box so that you can fully experience the quality of our hay. Please let me know what you'd prefer and I'll get that set up for you straight away :)

Posted 1 year ago

“Haven’t yet tried it on my rabbit 🐇 or Guinea pigs.”

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Posted 1 year ago

“There isn’t as many buds as I get from amazon. Guinea pig loves Timothy hay though.”

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Posted 3 years ago

Thanks so much for your feedback. I sorry there were not as many buds as you are used to. Due to it being a natural product some times you will find that some boxes have less buds. Hopefully - there will be more available next time. With best wishes. Elaine @nibbleandgnaw.

Posted 3 years ago

“Guinea pigs loved it... rabbit not so much”

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Posted 3 years ago

Hello there Clare - I am glad your guinea pigs enjoyed our hay but sorry that your rabbit was not so keen! If you don't mind I will contact you privately to find out more details. All best wishes. Elaine

Posted 3 years ago

“Service has been great so far, especially honouring a voucher that I couldn't get to work. I was however expecting the hay to be finer than it is, being second cut, and it looks finer in the pictures. My guinea pigs don't want to eat it.”

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Posted 3 years ago

Nibble & Gnaw is rated 4.8 based on 767 reviews