Nibble & Gnaw Reviews

Name: Nibble & Gnaw
Rating: 4.78

4.8 Rating 896 Reviews

95 %

of reviewers recommend Nibble & Gnaw

4.8

Based on 896 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

About Nibble & Gnaw:

Everyone involved in Nibble & Gnaw is a pet owner. And we all want the same thing: our pets to be happy and healthy. That’s our mission. It's the reason we founded the business.

We all know that diet is the most important thing for keeping small animals happy and healthy, and that forage should make up about 90% of their diet.

One day, whilst complaining about the poor quality of hay being sold, one of our friends said: "You know the hay I take into the Middle East for their thorough-breds? What about bringing that in to the UK for rabbits and guinea pigs?"

And that's how Nibble & Gnaw got started!

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Nibble & Gnaw 5 star review on 18th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product. Good value and prompt delivery. Would recommend to others.”

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Posted 1 year ago

“My loinhead rabbit loves this hay he can't get enough of it”

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Posted 1 year ago

“Perfect quality hay, always fast on delivery and bunny is super happy”

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Posted 1 year ago

“Really poor customer service. I’ve been trying to cancel my subscription, no luck..”

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Posted 1 year ago

Hi Victoria. I am so very very sorry about this. We've been having difficulty migrating from one system to another and things have fallen between the cracks. I have cancelled your subscription. If we sent you products you didn't want, then please contact me on info@nibbleandgnaw.com so I can sort it for you. Sorry again. Richard

Posted 1 year ago

“I’ve been a subscriber for years. The product is the best and my rabbits love it. Customer service is non-existent, however. One of the company’s marketing points is that it will never let a customer down ever. It has failed. My subscriptions page is blank and despite repeated attempts to contact the company it has failed to respond. If a personal crisis is causing an issue I would understand but just ignoring customers and giving no explanation is simply unprofessional. This is not the first time there has been a lack of communication either. Have bought elsewhere now. Very disappointing.”

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Posted 1 year ago

Hi Victoria. I am so very very sorry about this. We've been having difficulty migrating from one system to another and things have fallen between the cracks. Unfortunately I can't identify your account to check what's happened and why we've let you down so badly. Would you mind contacting me at info@nibbleandgnaw.com so I can send you a gift by way of apology. Sorry again. Richard

Posted 1 year ago

“Always excellent quality hay. Excellent delivery too. Well pleased.”

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Posted 1 year ago

“My rabbits enjoy their hay from nibble and gnaw. I however am NOT enjoying trying to manage my subscription. I have been trying to pause my subscription as I have too much hay. I have been unsuccessful every time I have tried.”

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Posted 1 year ago

“I am a long time subscriber. Great hay, very poor communication.”

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Posted 1 year ago

“Excellent product, lovely large flower heads & they smell gorgeous, Bramleigh loves them- thank you.”

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Posted 1 year ago

“Recently bought your Pot Marigold Flowers, very pleased with the speed of delivery & the quality of them, lovely large flower heads which smell gorgeous & Bramleigh absolutely loves them.Many thanks.”

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Posted 1 year ago

“I have been a customer of Nibble and Gnaw for a number of years and wouldn't think of using any other brand for my house rabbits but recently the 1st cut Timothy hay I have received has not been up to the standard I expect and my spoilt rabbits are refusing a lot of it so it's being binned .I contacted nibble and gnaw incase there was a reason for this but no reply so contacted again and still no reply which has surprised me as there customer service in the past was first class .Now I am having to look at other brands .”

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Posted 1 year ago

“I have had a subscription for a while, and needed to postpone the latest one. When I try to go to my subscriptions page, it goes blank. I tried from several devices but the same thing. I emailed asking to cancel my subscription as I can’t access it. No reply so emailed again. Then money comes out of my account and no email, so emailed again to no avail. Tried phoning 5 times now over several days and nobody answers the phone. Had to report to my bank as fraudulent transaction as I had asked to cancel. What has gone wrong? Very poor.”

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Posted 1 year ago

“I wish I could give it five stars, but the customer service is absolutely awful. I've been trying to cancel a subscription and the web page is currently broken, and isn't showing me any information for my subscription. I've tried contacting their customer service but have received no response, causing a shipment to be sent that I did not want despite trying to cancel for close to a week now.”

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Posted 1 year ago

“My bun loves this hay! He just sits in the box nibbling away at it.”

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Posted 1 year ago

“Very crispy hay, good service, nicely packaged”

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Posted 1 year ago

“Fantastic product competitive price super fast delivery great customer service would highly recommend And my little bunny is very happy”

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Posted 1 year ago

“Great service as always. Have been using Nibble & Gnaw for years and they are a fantastic family run business.”

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Posted 1 year ago

“Very pleased with quick delivery. On this occasion it has been very difficult to get the hay out of the packet. It is packed so full, we have needed to use gloves as we got small paper like cuts when trying to get it out.”

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Posted 1 year ago

“I have a subscription for Timothy hay for my two chinchillas. The hay is always high quality, well packaged, and the delivery is always impeccably timed. My chinchillas are fussy and didn't like any of the hay available from our local pet stores, but they munch through the "second cut" Timothy hay from Nibble & Gnaw without complaint.”

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Posted 1 year ago

“My bunnies love the first cut timothy hay, which are high quality compare to most brands!”

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Posted 1 year ago

Nibble & Gnaw is rated 4.8 based on 896 reviews