TUM TUM Reviews

Name: TUM TUM
Rating: 4.82

4.8 Rating 1,620 Reviews

96 %

of reviewers recommend TUM TUM

4.8

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

"Anonymous"

"Emma Stanley"

"Sam Sullivan"

"Lidia Fernandez"

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great sippy cup. My 10 month loves it and it’s enabled him to drink independently.”

Helpful Report

Posted 1 year ago

“Great cup.no spillage, easy for my granddaughter to use”

Helpful Report

Posted 1 year ago

“Fantastic”

Helpful Report

Posted 1 year ago

“Not very good at communicating or responding to emails or messages”

Helpful Report

Posted 1 year ago

“Would definitely recommend this brand to others.”

Helpful Report

Posted 2 years ago

“Great products”

Helpful Report

Posted 2 years ago

“Quick dispatch. Excellent service. Website was really easy to use”

Helpful Report

Posted 2 years ago

“Fun designs and easy to use products”

Helpful Report

Posted 2 years ago

“Lovely products, easy to use and clean!”

Helpful Report

Posted 2 years ago

“Fantastic and prompt service.”

Helpful Report

Posted 2 years ago

“good customer service”

Helpful Report

Posted 2 years ago

“Fast delivery. Priced well and such a great concept for kids/toddlers to have fun design drinking cups. I love the collection and weighted straws and now bigger cups! Excited to see what’s next”

Helpful Report

Posted 2 years ago

“Love the suction, design and quality. The fork and spoon are great as they are flexible and not rigid so easier for my 9 month old to scoop his food up.”

Helpful Report

Posted 2 years ago

“very good lovely cups good value easy for child to use”

Helpful Report

Posted 2 years ago

“Great items and designs and really fast delivery.”

Helpful Report

Posted 2 years ago

“The best brand of straw cups out there, I won't but anything else!”

Helpful Report

Posted 2 years ago

“Fast delivery and good quality items!”

Helpful Report

Posted 2 years ago

“Excellent service and fast dispatch!”

Helpful Report

Posted 2 years ago

“Absolute rip off if you have series 2 cups as will have to pay over £10 + PP to replace straws on two cups making tum tum a very expensive option to maintain. We thought it was time we replaced the straws as they had some suspicious marks on the inside and due to the straws being series 2 straws they didn’t have the detachable weight on the bottom like the new design, making them harder to clean. We bought a pack of straws with the new weight (£4.99 + PP) and they only come with one weight. Meaning we’d need to pay over £10 to replace the plastic straw in two cups which seems extortionate considering this is almost the price for a new cup and that Tum tum changed the straw design meaning series 2 straws are no longer available. I emailed about this as it seems unfair as the design has been changed in the 6m since I bought our cups but no reply from this ‘small family business’. Such a shame and definitely puts me off ordering again as customer service seems poor too but the search for a cheaper to maintain cup continues!”

Helpful Report

Posted 2 years ago

“Fab service and quick friendly website- great options and ethos behind the cup.”

Helpful Report

Posted 2 years ago

TUM TUM is rated 4.8 based on 1,620 reviews