Negative Equity UK Reviews

Name: Negative Equity UK
Rating: 4.93

4.9 Rating 194 Reviews

99 %

of reviewers recommend Negative Equity UK

Company Reviews

Metrics

Info

4.9

Based on 194 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	3 - 6 Hours

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Phone:

028 902 36074

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to this company who stated at my first meeting they would help me but wanted 300 pounds to obtain papers from my Building society. I told them a number of times that I did not intend to sell my house and didn't want to waste my money by a upfront payment. My adviser still said they could help. Paid the money and then attended a second meeting where I was told they couldn't help me if I didn't sell my house and that they would need a further 1500 pounds. needless to say I cut my losses. Keep your money and go to another company.”

Helpful Report

Posted 5 years ago

Firstly, we would like to thank you for taking the time to review your experience of our service. As is evident from our many four and five star reviews, achieving the best possible outcome for every client is our top priority, so we are sincerely sorry to hear that you are unhappy with how your case was handled. When a client approaches us for help we provide a free initial consultation, so we can learn about the client's individual situation, explain our service and show examples of how we have resolved similar property debt problems in the past. The next step is to conduct a detailed Case Review that results in a report of our professional recommendations based on a client’s unique circumstances and provides a strategy for moving forward. There is a £300 charge for this review. This is not an upfront payment, it is a professional fee for our Case Review service that requires detailed work to be conducted by highly-qualified members of our team. A Case Review can recommend several strategies, many of which may include the sale of a property. But we also offer services such as Mortgage Re-negotiation, which has a £1,500 service fee. This is appropriate when a client does not want to sell a property but would prefer to stay in their home and re-negotiate the terms of their mortgage loan. We are authorised by The Financial Conduct Authority and as such are very tightly regulated. Any client who feels that they have legitimate grounds to complain about our conduct can do so quickly and easily via the Financial Ombudsman website. The Ombudsman will impartially review the case and determine if any wrong-doing took place. If they find in a client’s favour, the client will receive a full refund of any fees paid in addition to compensation. We hope that this reply goes some way to clearing up any misunderstanding regards our fees and services.

Posted 5 years ago

Negative Equity UK is rated 4.9 based on 194 reviews