My Motor World Reviews

Name: My Motor World
Address: Newgate House, Newgate, Rochdale, Newgate House, Newgate, Rochdale, Manchester
Rating: 4.53

4.5 Rating 6,084 Reviews

88 %

of reviewers recommend My Motor World

4.5

Based on 6,084 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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My Motor World 5 star review on 19th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product decent price compared to some of the brands ! Easy to fit .”

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Posted 2 months ago

“I give only two stars because dealing with my motor world ( Remi ) was really not good at all. Product its self is fine shipping was in reasonable time. I bought brake pad set and fill up all details such as. Shipping address , billing address which was company one. I received invoice without VAT despite the fact company is VAT registered so should provide invoice with VAT. I send them email and Remi responded. He send me copy of collection paper which had nothing to do with me. Then after that he sent another email saying they can’t issues invoice without VAT because they can’t change details on invoice ( company name ) but he didn’t realise it that collection paper he sent before wasn’t my order it was someone else. So clearly GDPR wasn’t well protected.. So after few email listening various different excuses which don’t make snesen at all I give up. So not best experience unfortunately in my case. I will not be coming back.”

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Posted 2 months ago

Thank you for your feedback. I’m sorry to hear that your experience did not meet your expectations. Regarding the invoice, the documents we provide are automatically generated based on the order placed and cannot be altered retrospectively, which includes company details or VAT information. Please be assured that all customer data is handled securely and in accordance with GDPR. The document you received that was part of our standard collection paperwork is not linked to any other customer’s personal information, it was simply part of our standard internal process. I appreciate your comments and will take them on board to ensure clearer communication in the future.

Posted 2 months ago

“i orderd 4 spark plugs it were amazing came really quick”

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Posted 2 months ago

“Your service was excellent unfortunately the delivery company did not match up to that!”

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Posted 2 months ago

Thank you for your kind words about our service, we really appreciate it! I’m sorry to hear that the delivery didn’t meet your expectations. We’ll make sure to pass your feedback on to the courier so they can improve. Thanks again for your support, and we hope your next experience is seamless from start to finish.

Posted 2 months ago

“All parts ordered fit perfectly. Good quality service.”

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Posted 2 months ago

“Product arrived within 24 hours as described and good value for money. Very convenient service.”

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Posted 2 months ago

“Shopping experience on the website was fine. Found all the items I needed and the checkout process was perfect. However, the items were scheduled for delivery on 10th October. I received an email saying delivery couldn't be attempted due to access issues. I was in all day waiting for the parcel and no one from the company had arrived to attempt delivery. I also have clear access through my driveway to my front door. I spoke to customer services who apologised and didn't know why this was the case. Delivery was rescheduled for the 11th October; and I received no information about when delivery was likely to be. At 8:30pm on the 11th, I decided that I had been ignored again and rescheduled delivery for the 13th October. Once again I have received an email saying they can't deliver, with no reason as to why. My wife has now had 2 take 2days off work, missing out on income, as her car is undriveable until the brakes get fixed. So, apart from the delivery side (bearing in mind I still haven't got my items) it was an ok process.”

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Posted 2 months ago

Thank you for your feedback. Your items are now out on the delivery vehicle today, 14th October, with an estimated delivery time between 14:39 and 16:39. We sincerely apologise again for the previous delays and the inconvenience caused. We appreciate your patience, and your items should be with you very soon.

Posted 2 months ago

“it is all good paint and avery good sevices you all do”

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Posted 2 months ago

“item in stock and next day delvery what more could you ask for”

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Posted 2 months ago

“Bought wiper blades for Nissan Leaf. As described and a competitve price. Worth noting that quite a few other retailers were incorrectly selling the wrong size blades for this car, so it is worth checking before ordering.”

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Posted 2 months ago

“Shocking! Sent the wrong blades, rang and was given a new product serial number that didnt work , so called again to be told they don’t have wipers for my car!🤣🤣”

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Posted 2 months ago

Thank you for your feedback. I completely understand your frustration, and I’m very sorry for the confusion caused by the incorrect part and the issues with the product code. We always aim to provide accurate guidance, and I regret that we were unable to supply the wiper for your vehicle. While we don’t currently stock the specific wiper you need, we hope the returns process we provided made it easy for you to get a full refund without any hassle. Once again, I sincerely apologise for the inconvenience caused.

Posted 2 months ago

“Very good experience. Will definitely be using again. Amazing price and quick delivery”

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Posted 2 months ago

“Great surface and good quality products will definitely be using you guys again many thanks”

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Posted 2 months ago

“1st rate experience both on price and delivery will use again definitely”

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Posted 2 months ago

“All the marketing in the world is undone if the product ordered never arrives. I have contacted EVRI and messaged myMOTORWORLD all to no avail. Where are the products I ordered?”

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Posted 2 months ago

Thank you for your message. I completely understand your frustration. I’m pleased to confirm that a replacement was dispatched yesterday and is scheduled for delivery today. Tracking updates should be available once the item is out for delivery. We appreciate your patience, and I hope the replacement reaches you without further delay.

Posted 2 months ago

“Frustrating when i called about an item i wanter to purchase i was given a part number but when i entered it into your system it came up that part number did not exist another item i wanted to purchase when i asked was all the parts in in the box for both wheels they said yes but when i got the parcel i found the answer was no so i had to order the parts again then a third time i tried to order a rear windscreen wiper blade No luck there so i had to go on line somewhere else and got a brand new arm and wiper blade for just under £10 and next day delivery I've already had the brake discs from you for a month or more waiting to get all the parts together to go to the garage to get my car repaired and MOTd as i desperately need it to shop and just to let you know that I am a 75 year old pensioner ( basic pension ) so have been saving out of my pension to buy the parts myself to save on the garage rip off prices and just pay the Labour prices Would love to hear your comments regarding this Email Paul Hill DY58HHD”

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Posted 2 months ago

Thank you for taking the time to share your experience. I’m very sorry to hear about the frustrations you’ve had with your recent orders and the difficulty in sourcing the correct parts. I completely understand how stressful this must have been, especially as you’ve been carefully budgeting to get your car repaired. Regarding the part numbers, I apologise that the reference provided did not come up correctly in our system. This is not the experience we want our customers to have, and I appreciate you bringing it to our attention. Concerning the brake discs, I’m sorry that all the parts were not included as expected. We strive for accuracy in our orders, and I can see how having to reorder parts multiple times would have been frustrating. For the rear windscreen wiper, I appreciate you letting us know that our advice did not result in a successful fit. We aim to give accurate fitment information, and it’s clear that in this case we fell short. I will make a note so we can improve guidance for this model in future. I completely understand your situation as a pensioner trying to manage costs, and I sincerely apologise for the inconvenience, time, and extra expense you’ve experienced. While I can’t change what has happened, please know that your feedback is taken seriously and will help us improve our service. If you would like, I can personally check any remaining parts you need for your Matiz to ensure the correct items are identified and available, so you don’t experience further delays. Thank you again for your patience, and for sharing your experience with us.

Posted 2 months ago

“Not happy with the experience ordering from here. I ordered window wipers and put my registration number in. You sent me the wrong ones then i had to pay to return them back to you when this is no fault of mine.”

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Posted 2 months ago

Thank you for your feedback. Our website prompts customers to check multiple fitments when entering a vehicle registration, and this information is displayed before an order is placed. Unfortunately, the parts selected were not the correct fit for your vehicle. Because the order was placed based on the options you chose, the error is not due to a mistake on our side. If the items are unused and in their original packaging, we can accept a return and issue a refund. However, as this was not a fault on our end, any return shipping would need to be arranged at your cost. We appreciate your understanding and are happy to assist with the correct parts if you wish to place a new order.

Posted 2 months ago

“Very easy to order, reasonably priced and delived promptly before the scheduled delivery date.”

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Posted 2 months ago

“I didnt received my order yet. please confirm?”

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Posted 2 months ago

“Really pleased with my purchase of my car battery which was unavailable after order accepted but it was immediately upgraded with replacement and no delay Navigating the web site and finding the right battery was easy. Communication was spot on with regular updates. Well packaged. Courier service was very courteous and helpful offering to place the very heavy battery just where I wanted it as I'm an oldish lady. Definitely well deserved 5 stars. Thankyou.”

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Posted 2 months ago

My Motor World is rated 4.5 based on 6,084 reviews