“I wish I was writing a better review as I had high expectations for these but these just don’t work for my two year old at all, trying to potty train is hard as we know but when she does have an accident when wearing these pants they don’t support the pee at all, everywhere all over the floor so I really just don’t see the point in these, it’s a shame as everything else about them is great, organic cotton etc but I may aswell just put normal nickers on her for a fraction of the price”
“The Potty's are great.
The toilet seats are fun but badly designed with multiple different parts rather than one moulded piece so it makes cleaning difficult.
The step stool is good but slips quite easily.
The insulated water bottle is awful - you can't take out the rubber straw piece to clean inside properly and the suggested solution of and I direct quote "Just rinse it through with hot water" does not clean around the rubber straw piece. Add to this, my toddler dropped it (from his small toddler height), and the lid broke into multiple sharp peices. Dropped, not thrown and the lid shattered. Also, after washing the first time we used it, water was able to get into the inner walls from the bottom of the bottle making it a mould risk. And the straw closure part on the top is just absolutely awful design. Doesn't cover the straw, difficult for a toddler to open and close.
The plastic water bottle hasn't leaked, however you cannot close the straw down properly as the cover doesn't fully clip down. The straw only works properly when it's pulled up to a very specific angle otherwise you're basically sucking air!
The lunchbox quality is awful too. The stitching quality is poor and starts coming undone after the first use. The best thing about the lunchbox is the ease of cleaning - I think its the only good design part of all of the My Carry Potty products.”
Hello Vikki,
Thank you for your review,
We are very sorry to hear this, we always try and make sure our designs suit everyone, but we will definitely pass this onto the team for review.
We haven't had any correspondance for you regarding the faulty product, so we would love to be able to resolve this for you.
Please get in touch with customerservices@mycarrypotty.co.uk
Thank you
Thank you for getting in touch with us and please be assured we can help to get your potty open for you.
Sometimes a vacuum can form, once open you will have no further problems with this.
Please click https://www.mycarrypotty.com/pages/help-centre?hcUrl=%2Fen-US%2Fhelp-i-cant-open-my-potty-1005975 for further instruction on how to open your potty.
Best Wishes with potty training your little one ✨
“We received our potty and It is defective. Terrible customer service. I’ve reached out several times with no response over the last 2 weeks. Still have an unusable potty… disappointed to say the least.”
Hello,
Thank you for leaving us a review,
I am sorry to hear your little one is having trouble using the potty. The my carry potty has been used by millions and designed with children in mind and heir comfort when using it. However, it will always depend on the child and how comfortable they feel using it.
It could be a good idea to let your little one get used to using he potty and feeling comfortable, especially if they are just starting. A good idea is to create a distraction box to help them feel comfortable and relaxed on the potty.
If you need any further assistance please don't hesitate to contact our customer service team: customerservices@mycarrypotty.co.uk
Hello Carly,
Thankyou very much for your review and purchasing from My Carry Potty.
We are sorry to hear you feel it is quite small and not what you expected.
I can't see you have been in touch with our customer service team, but we would love for you to get in touch to see if we can help you in anyway.
Please email our customer service team directly - customerservices@mycarrypotty.co.uk
We look forward to hearing from you.
Warm regards,
My Carry Potty
“Although it has a very good design in terms of looks and the secure lid system works, the actual seat is very small and hard and it hurts my little ones when sitting on it.”
“The design generally is good, but the seat is too small. My son is 2 years and 11 months and the wee often ends up coming out over the top because there isn't enough room. I often end up cleaning up puddles, which is the opposite of what you want from a potty!”
Hello,
Thank you for your review and we're sorry to hear there's wee escaping from above over the splash guard.
Our potty is designed with a tall splashguard to help prevent this, sometimes as little ones are learning this new skill and technique they will be getting used to using the potty.
Please let us know if we can help with any advice, I will ensure your feedback is put forward in the meantime.
We are wishing your little one a successful potty training journey. Katie- My Carry Potty
Hello Ferdaus,
We're deeply sorry to hear your order has been damaged in transit by the courier. This is not our normal standard of product and how we expect it to arrive for our My Carry Potty customers.
Please be assured our customer service team are here to help, we haven't had any contact from you regarding this so we will get in touch today to help rectify this ASAP for you. - My Carry Potty
“Sadly not very impressed the seat has 0 grip so slides on the toilet which is not very safe when my little one is climbing onto it. Also has white glue visible on one of the side, would have expected more for the cost as it’s not cheap”
Hello Sian,
We're so sorry to hear you're unhappy with our My Little Trainer Seat, it's built with a non-slip base so it sounds as though our design may not fit your specific toilet seat. Our seats work with most standard toilets although there may be occasions that they don't fit. We provide dimensions on our website to help advise if it will be suitable.
The white you are seeing will be our non-slip base, not glue, a member of our customer services team will be in touch with you today regarding this to help and check this further. - My Carry Potty
“I bought a couple of items as a gift and one of the items has arrived and it is broken. It was only opened today as it was a Christmas gift for my nephew.”
Hello Oliver,
We are deeply sorry to see your item has been damaged in transit by the courier.
Please be assured our customer service team will be able to help resolve this ASAP for your little nephew.
We are sorry for the inconvenience caused and will ensure this is raised immediately with the courier. - My Carry Potty
“Not really as impressed as I thought I would be. It’s so hard to open. When you’re trying to deal with a toddler dying for the loo and open the potty it’s quite stressful! I don’t know if mine is faulty or they are all the same”
Hello Gemma,
We're sorry to hear your potty is hard to open, please could you email customerservices@mycarrypotty.co.uk and we will check this for you :) - My Carry Potty Customer Services
“Meh it will do. I like that it’s compact, sort of travel friendly and the design is very cute but that’s all it’s got going for it unfortunately. My 18 month old really struggles to sit on it, it’s very small and seems quite uncomfortable. I wouldn’t recommend it as you can get cheaper better options elsewhere.”
Hello,
I am sorry to hear you have not received your order yet, we would urgently like to check this with the courier.
Please could you kindly email customerservices@mycarrypotty.co.uk and we will follow this up ASAP for you.
“Came a little battered? Good job it's to do number 1 & 2s in and nothing more, still a new product should look new IMO. Seal is veryyyy stiff and lock, sooo imagine a full potty taking it home to open, might get messy so prepare! Over all not impressed with price for the quality of the product.”
Hello Carys,
We are very sorry to hear your potty arrived damaged, please note this is not our normal standard of product for our My Carry Potty customers. Please could you contact customerservices@mycarrypotty.co.uk and we will immediately look into this for you.
