“Not happy at all !! I never received the product and kept having messages from the Royal Mail to say they had been asked to delay delivery (not by me mind)”
“I didn’t receive my order, contacted My Carry Potty to report, tracking shows that it was left in an unsafe location. Opposite a very busy dog walking path, despite the fact that I have a very safe and enclosed private car port. parcel cannot be located. I’m £30 down and My Carry Potty/Tik Tok have closed the case. Reporting to Sussex Police.
Unable to review the product because I don’t actually have it.”
“Bought two potties. We can't open them, three adults have tried. They are sealed shut hard. Very hard to twist the latch and pull at the same time. I've sent three emails requesting returns- their emails just reject emails. Do not buy!”
Thank you for getting in touch with us and please be assured we can help to get your potty open for you.
Sometimes a vacuum can form, once open you will have no further problems with this.
Please click https://www.mycarrypotty.com/pages/help-centre?hcUrl=%2Fen-US%2Fhelp-i-cant-open-my-potty-1005975 for further instruction on how to open your potty.
Best Wishes with potty training your little one ✨
“Unfortunately not shipped (ordered on the 8th and writing this on the 19th). No updates from my carry potty and I have queried today but no resolution yet.”
Hello,
Thank you for leaving a review,
I am very sorry that you order hasn't arrived, we would be more then happy to help, but we haven't received any correspondance from yourself matching your order number.
If you could please get in touch at customerservices@mycarrypotty.co.uk and we will be more then happy to look into this for you.
Warm regards,
My Carry Potty
“It never arrived DPD said I refused delivery they didn’t even contact me and it was sent straight back not even tried to come again and I didn’t ask for the refund it said on the delivery details refund issued”
Hello,
Thank you for leaving a review,
My Little Training pants are designed to help toilet training during the day. They offer some absorbency while still allowing the child to feel the wetness, teaching your little one to recognise when they need to go.
The design looks like big boy/girl pants, while offering increased protection to help the transition out of nappies. The comfy stretchy waistband/ leg openings and soft stretchy fabric allows movement for an active toddler during the day.
They are not suitable for most nighttime toilet training when increased absorbency and coverage will be needed for big accidents when lying down in sleeping positions throughout the night.
I hope this helps with how they are designed to be used and supporting the potty training journey.
Please contact us via customerservices@mycarrypotty.co.uk if you need any further support.
Warm regards,
My Carry Potty Customer Services
Hello,
Thank you for your review,
This can 100% be solved for you, as we have a seal to create a leak proof potty it means sometimes it can cause a vacuum within the potty.
We have a video under our help centre of our website which will direct you with how to open this.
https://www.mycarrypotty.com/pages/help-centre?hcUrl=%2Fen-US%2Fhelp-i-cant-open-my-potty-1005975
Please follow this and your potty will be open and ready to use.
Please do email us at customerservices@mycarrypotty.co.uk if you need any more support.
Thank you
Hello,
We want to thank you for leaving a review,
We are very sorry to hear this, it doesn't mention what product you purchased so we would love to try and help with the issue your experiencing.
If you could please email our customer service team directly - customerservices@mycarrypotty.co.uk
We would love to look into what product it is you are having issues with and being able to look into a resolution for you.
Warm regards,
My Carry Potty Customer Services
Hello,
We want to thank you for leaving a review,
I am sorry to hear your little one is finding the potty uncomfortable, we designed this with little ones in mind to be able to sit comfortably.
It could be a good idea to let your little one get used to using the potty for little periods of time as it is something completely new and can feel strange/different to them. also a distraction box can really help with getting them to relax on the potty and getting used to the feeling.
I really hope that helps and we are always here to help.
Warm regards,
My Carry Potty Customer Services
“I bought the My Carry Potty trainer seat and step stool for my son few months ago but because the trainer seat has different parts which are clicked into each other, it gets dirty and it also leaked just under the handles in the grooves which is very hard to clean and even after few times cleaning still the product seems to be dirty because it is so hard to reach those grooves and that is a hazard for children that young and I am always worried by holding the handle when my son is seated on the trainer seat, he might touch some dirty parts and makes himself sick with it. I would not buy this trainer seat again if I could go back, considering he the price, it is not really well thought of and made properly. If it was only made of one piece of plastic this problem would not happen. Seems the quality of product was sacrificed for the look of it.”
Hello Sarah,
Thank you for leaving as a review,
I am sorry to hear you aren't too happy with your trainer seat and the issue you are experiencing, we have checked with our customer service team and they haven't had any correspondance from yourself regarding the issue. So we would love to help you find a solution for this so please contact - customerservices@mycarrypotty.co.uk and we will be happy to help.
We look forward to hearing from you.
Warm regards,
My Carry Potty
“Still waiting to receive my parcel after ordering it almost two weeks ago. Have emailed customer service but still waiting to understand why it’s taken so long.”
Hello,
Thank you for leaving a review,
We appreciate the frustration of the delayed parcel and our customer service team is doing all they can to see why there is a delay for you.
When there is a delay with the couriers it is out of our control and we do everything we can to move it along, so your order arrives with you sooner.
Our customer service team will continue to chase this for you.
Thank you
My Carry Potty Customer Service
“Nice design but did not fit my toilet seat so I have had to give it away to another household as My Carry potty did not accept a return as my son used it the once whilst I held the seat down.”
Hello,
Thank you for your review and purchasing from My Carry Potty.
We are sorry you were unhappy with the item and that it unfortunately didn't work on your toilet seat.
I have looked into this with our customer service team and we can see that you weren't happy to provide photos etc so we could help you further.
If you would like to get in touch with those we would be happy to try and resolve the issue.
Kind regards,
My Carry Potty Customer Service
“We never received our items despite being mainland uk (AB postcode). If you live in Scotland think twice about ordering as they could just cancel your order and blame it on delivery fees. We have never had any issues with any other company.”
Thank you for your feedback. We’re sorry to hear about your disappointment regarding your recent order experience. While AB postcodes are generally considered part of mainland UK, some specific districts within the AB area are classified as "Highlands and Islands" by our courier service due to their delivery zone definitions. Unfortunately, your postcode falls within this category, which incurs a £15 surcharge as outlined in our shipping policy. We do provide a clear list of affected postcodes on our website to ensure transparency.
As you were not happy to proceed with the additional delivery fee, we had no choice but to cancel the order and notify you promptly. We completely understand your frustration, and we genuinely regret any inconvenience this has caused.
“I’m actually quite disappointed with my carry potty after hearing some good things. The catch to open it is actually really stiff and no way my toddler could open it herself. She actually now has gone off it which has set up back. Don’t know if anyone else found this or if it’s just the one we purchased.”
Hello,
We're sorry to hear your thoughts on your potty catch, our potty is designed to close securely as it's leakproof to keep the contents inside, but we will gladly check this for you to ensure it's working correctly.
A member of our customer services team will reach out to you today to help :)- My Carry Potty
Hello,
We're sorry the courier was unable to deliver to your area due to an unexpected issue in your area.
Katie in our customer services team reached out to you immediately upon your order being returned back to us and organised for this to be re-dispatched urgently due to the inconvenience caused and kept you updated throughout this.
Although we entrust the courier to deliver our orders safely, there are occasions completely out of control in which delivery delays can occur. Our team are always on hand to look into this and provide a fast resolution.
Best Wishes potty training your little one - My Carry Potty
Hello,
We're sorry to hear the courier has delivered later than expected, as per our shipping terms across bank holidays we advise prior to purchasing deliveries have a longer time frame.
Please kindly get in touch with us at customerservices@mycarrypotty.co.uk to discuss this further if this was out of the time frame explained within our delivery policy and we will resolve this ASAP for you- My Carry Potty
“I ordered a Sage step up stool. It arrived broken. They said they would send me out a replacement. The next day I received a toilet trainer seat as a replacement. Unbelievable. Still waiting for a resolution.”
Hello Suriya,
We are deeply sorry your order was handled badly by the courier causing for damage, whilst our orders are wrapped in bubble wrap to try to ensure a safe delivery, in this instance was out of our control due to the handling of the courier and we have raised a complaint with the courier as this is not the standard in which we expect our My Carry Potty deliveries to arrive.
As soon as you contacted our customer services, Katie dispatched an urgent replacement of your stool and confirmed this order via photo in email to you. Our warehouse in error sent a trainer seat, which we have expressed our deepest apologies for and advised for your little one to keep this for the inconvenience caused.
We have dispatched a replacement step stool to you and as per your correspondence this morning with our customer services will receive your new tracking shortly. Once again we are very sorry for the experience you have had and have actioned a replacement along with raising a complaint to the courier for the damage caused upon delivery- My Carry Potty
